|114-01 Jamaica Ave, Richmond Hill, NY 11418, USA
|12–7PM 12–6:30PM 12–6:30PM 12–6:30PM 12–6PM 11AM–5:30PM Closed
I have been going to Arc de Triomphe for about 25 years. The store is well-stocked with bicycles from many different manufacturers, bikes that are appropriate for riders of all different ages, body types, and skill levels. When a bike of mine was stolen a few years ago, I went into the store the next day knowing that I had a good chance of finding something in stock that I would like (which is exactly what happened). But, more important than the stock is the level and kind of service. The owner, Russ, and the longest-serving mechanic, Jose, can be counted on to give advice that is in the riders best interest -- even if it is not always in the stores immediate financial interest. On any number of occasions, they have told me that I *didnt* need something, be it a repair or a purchase. The strategy is to build a relationship with the customer, who will then come back when work is indeed needed. Russ, Jose, and the other mechanics do top-notch work; and they stand behind it. Their concern for the riders well-being is expressed in the stores practice of usually doing any necessary follow-up work for no extra charge. Russ clearly inherited his ethics and his sense of responsibilty from his father, who owned the place when I began going there. And to that he has added a good deal of charm and friendliness. When I started going to Arc de Triomphe, I rode only in the summer, totalling only a few hundred miles a year. Since then, I have become a year-round bike commuter, and have dramatically increased my recreational riding. I now average more than 6000 miles a year, with a high of 6800. In this pursuit, I have been aided immensely by my ability to get advice and repairs from Russ, Jose, and the other great professionals who work and have worked at Arc de Triomphe. I have bought five bikes there (three for myself and two as gifts); and I confidently and without any reservation recommend the place to friends and acquaintances, and even to strangers whom I encounter during my rides.
My son wanted a skateboard, and after trying a couple of spots that were either outrageously expensive or had an immature staff, I remembered the place I went to as a kid. On 114th and Jamaica. I googled it to see if it was still there, and lo and behold... It was. Went there today and the rush of nostalgia hit me as soon as I stepped inside. This is where me and my friends went when we needed new innertubes or any work done on our bikes. We would frequently make pitstops here on our way to Forest Park. Then when we got into skateboards, we would visit the shop and look at all the cool decks, wheels and stickers. This was all over 20 years ago. Going there today, the manager Russell, was beyond helpful and willing to give us sound purchasing advice. Going into great detail, in regards to brands and prices. Being that my son decided to go with a custom deck and Ive since forgotten how to put one together, Russ assembled it for us. Even kicked in a couple of goodies for my lil man. Damn... it felt so good, supporting a local business from the old neighborhood. One thats been there for over 40 years. Where a sense of community still exists, and all customers, old and new are treated with the same level of service and respect. I shared my memories with Russ and come to find out it was probably his Dad who used to help me and my friends, back in the day. Ill definitely be going back there very soon to get a board for myself! Sorry for the long post, just felt compelled to share this day.
Im fairly new to biking for exercise. I recently went to the shop with my bike because I was struggling with keeping up with those I ride. I was getting frustrated to the point that biking was no longer being enjoyable but exhausting. Russell looked my bike over and patiently explained that I had a hybrid bike - mountain/street. He could change the tires out, relatively cheaply and that that would certainly help. He never suggested a new bike, but I had to ask. I was patiently shown, never prodded, new bikes. I ended up selecting one and picking it up a few days later. Russ had it all set up for me, helped complete the registration, went over all the bike safety rules, fitted my bell and seat perfectly I couldnt be happier. Rode last night further than Ive gone before, in less time and managed every bridge with minimal effort. I actually had to slow down and circle back to see what happened to my husband! Im excited, feel great and love my new bike! I would never have gotten this personal treatment from a "big" store. Thanks Russ and crew for your patience and expertise.
7/31/2017 After installing my rear derailleur I found out my crankshaft on the left side was bent. I had ADT upgrade the entire drivetrain on the bike. Crankset, flywheel, chain, front derailleur and shifters. They did everything at reasonable prices and in a prompt and timely manner. Most importantly the quality of the work is top notch. Everything works together perfectly and it feels like a brand new bike. Excellent workmanship at a fair price, and they stand behind their work. What more could you ask for? Highly recommended. ADT installed my Shimano Altus RDM310 and it works GREAT. A noticeable improvement from the stock Shimano Tourney that came with the bike. Great, fast service at very reasonable prices. NOT A PAYING CUSTOMER. And thats why they get FIVE STARS. Russell was extremely helpful and did NOT pressure me to buy equipment that I did not need, when he very easily could have. I am extremely impressed with the staff and their knowledgeable, helpful attitude. I will definitely be back.
been to different shops in NYC area and this is the only shop where you feel like your speaking with people that are passionate about bikes and know what they do. the very core of the shop Russ has been in the cycling scene since the BMX days of the 80s, 90s and eventually moved on to mountain biking, as for the staff, it is either they used to ride or are still riding hence the knowledge about bikes. as the other reviews say, they dont force you into buying stuff that you dont need and pull off a "car saleman" kind of move. I remember when I first moved to NY a couple of years ago, I was looking to buy a Giant STP frame, went to like 4-8 bikeshops that carry Giant and all of them was trying to sell me the whole bike when I made it clear that I only need a frame, went to ADT spoke to Russ, in 2 days my frame was in. ADT is not a superstore, boutique bike shop or a POSER bike shop.....ADT is RIDER owned/operated and is a "TRUE CYCLISTS" shop.
Shoot, no room for the sixth star. I walked into the Russells bike shop for the first time maybe 15-16 years ago with some silly question for which I would be ignored in the most of the bike shops. He spent good 20-30 minutes with me and I walked out with the good bike with the discounted price plus additional discount so now I had the bike and the money in my pocket. AMAZING! Later on I purchased the KLEIN Attitude. That bike have seen more upgrades then the Apollo program. My bike was touched only by me, Russells Crew and my wife (when vacuuming). Unfortunately, I have serious problem with my back so I really dont know how long I will be able to ride but when I decide to stop I will definitely leave the KLEIN with Russell. Anyway, he spent more time changing parts then I riding the bike. Russell and the Crew deserve a medal for knowledge and a relationship with the customers. If not a medal then pizza for sure.