|Address:||169 Sunrise Hwy, Freeport, NY 11520, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 12–5PM|
I brought in my car for service. I have 2 months left on my power train warranty. My engine oil line was leaking and my transmission line was corroded, but ready to burst. I had been driving around my car for 5 weeks prior to bringing in for repair. They would not repair the transmission line because it was not leaking. I convinced them to cover the engine oil line, they originally said no. I picked up my car on Wednesday and by Thursday my transmission line broke (conveniently). I brought the car back down and have an open claim to fight for the transmission line to be covered since if it fails my transmission fails. The service manager offers me a negligible discount, but I must get my car repaired. The service manager goes out sick for 4 days and upon his return chooses not to respond the corporate Cadillac claims Ive put in. I walk in to pick up my car. He pretty much looks at me, ok what do you want, tells me he is not responding to my claim and if I dont return the loaner he is going to start charging me. Being in sales myself I tell him the way he conducts business is terrible, that its a long term relationship to be had, but now I would bring my escalade elsewhere. He says okay good go someplace else and pretty much walks away from me. I have never met a worse group of service people in my life. $500 later I had to ask them to even wash my car, they were going to give it back to me filthy. Considering the echelon and prestige of this luxury brand Im pretty sure I would get better customer service at the 7/11 next door then in that dealership. I would never go back there or ever buy any car from Paul conte across the board. He charged me $113 for the part and close to $400 for the labor after I just had it there 2 days prior when the line wasnt leaking. the only nice person in that entire place was the car tech who helped me move the 3 baby car seats from the loaner to my car for the second time. Avoid at all costs they will jack up the price and cause more problems to your car. The service manager is the rudest person in sales I have ever met and Ive met some good ones in my Wall Street days.
Do not EVER take your car to get serviced at Paul Conte Cadillac. From the looks of it they put together a team of unskilled idiots to service my car. We originally took my car to get a rubber seal fixed and we ended up getting back a car with an unfixed rubber seal, a sunroof that does not open or close, and a dirty interior. We took the car to them to fix 1 problem and we came back with more which is unexceptable. We had to take the car back to them 4 times and they failed to fix a simple problem. In addition when we called to organize a way for them to fix the car, for the 5th time may I add, as well getting a loaner car they proceeded by acting extremely rude and unprofessional and said that they "did not even want us as customers." It is irrelevant whether you want me as a customer or not when we were simply asking for them to fix a problem that didnt even exist until they created it. These people are completely unreliable, clearly incapable of doing their job, and as a bonus lack customer service skills which is a very unfortunate combination for a business to have.
As first time potential Cadillac buyers, we did our homework as to Cadillac dealerships for a certified pre-owned SRX, looking all across LI, NYC and NJ. Living on the North Fork of eastern LI--it was a long trip to Freeport to visit Paul Conte. But we came to find out soon---it was well worth the trip! As soon as we walked in Sharon greeted us as a sales consultant; her very low key approach was most welcomed as we do not like dealing with "pushy" sales people. At first, we really were unsure what we wanted. She took us to meet Sales manager David Colotti who literally bent over backwards to fit us into a car that was in our price range and genuinely what we were looking for. We did not expect the sales manager of such a large dealership to spend so much time with us. The bottom line: we were totally pleasantly surprised, bought a 2014 SRX and will be back there in 2-3 yrs to buy another!
The word is Consistent. I have consistently been treated in a friendly manner. The Service representative Danny Gianninni always explains the processes that are involved. Even the Auto Technician Tony came into the customer lounge to explain and ask if i had any questions. Its hard today to get customer service in this fashion. I have been a Customer Relations Supervisor for a major Utility for 32 years. These guys are good and respectful,Informative. My car has always been returned ,repaired running better than I expected. They arent parts changers. They diagnose what is wrong with the car and make the necessary repairs at a reasonable price. What impressed me the most was how Danny and the Auto Technician thanked me for choosing them to work on my car and told me to call if I had any problems with the repair. I will refer and keep coming back to Paul Conte Cadillac.
Some of these previous reviews seem suspicious. My review goes back some years when I first walked in. In my 20s I was ignored & asked what I wanted by the (at that time) receptionist. Maybe I didnt APPEAR as I could afford a car there. My major issue has been how they try to always do what they can to squeeze every last penny out of you at the Service Dpt. Be aware of all Service reps there. And always have a double check at another place if they "recommend" extra work. If they mess up, they will do what they can to justify a new charge against you. You may be offer a 10% "discount" of their maintenance svc under their conditions. Although, costumer etiquette shows small improvement it does little to what they are there to do to take every extra of your income that they can for. Be ready for un-justified and fraudulent repair & charges.
My wonderful experience began the moment I walked into the Dealership,I met with Mr.Robert Pennisi and he personally invited me into his office, he told me about the SRX that I was interested in buying and he told me of the incentives that I was able to take advantage of which made the deal very possible. He was just FANTASTIC !!! After the deal was done he introduced me to Mr.Evan Boucaud who was also GREAT,On the day of delivery of the car Evan spent about two hours with me explaining all I needed to know about my new vehicle before he would let me drive it off of the dealership. If I could give both of these Gentlemen a Rating of TEN, I would do so in a heartbeat as I dont believe FIVE is enough to describe how valuable they are.I am a Very Satisfied Customer !!!
A Private User
If you still a believer of customer service that goes above and beyond, then look no further than Paul Conte Cadillac. The second I walked in, the salesman Giorgio Flores introduced himself and inquired what I wanted, what I needed in my new Cadillac. After my specific requests were made, he promised to get back to me with all fulfilled. This was all done 5 minutes to closing without being rushed or pushed right back out the door like other dealerships. After constant communication with Giorgio, I was driving in my new SRX within days. Giorgio made the deal so quick and so easy, I have recommended him to everyone I know in the market for a new car. Im also happy to say 5 months later after the purchase, he still follows up to make sure Im happy. A+ experience!