East Hills Chrysler Jeep Dodge Ram SRT

Reviews 3

JU

Justin Glenn

All I wanted was to buy my car from East Hills!! This experience was weeks in the making, and in hindsight had horrible written all over it from jump street. I walked into the dealership and met Greg, one of their "top and most aggressive" salesmen. I knew the car I was going to buy (17 durango r/t) and everything about it, so I was indifferent to that fact that I knew much more about it then him. That was fine. We drove around for a few minutes. I told him I loved the car and I had to convince the Mrs (she wanted the audi) and would be back. I came back a couple of weeks later, drove it again, confirmed everything, and started discussing pricing. His pricing was not that good, but I knew we would get there, as I was determined to buy from the dealership 5 minutes from my house. I did my homework, figured out the color I wanted, and negotiated to a fair price. Not the price I wanted, but a fair price for the convenience. I got the contract, which included a bunch of BS fees, which I had to negotiate further, still not to my liking, but fine. Deposit sent. Then came the begging for a countersigned contract and a delivery date. The date was 4 or 6 days away, which seemed long, but the car was in transit and needed to get from NJ to NY and then to LI. It was a vehicle they were trading. I requested it be transferred via flatbed which they ultimately agreed, but blamed all the delays on that request. This went on for another 10 days, with absolutely horrible customer service, communication only initiated by me, and when suggestions were made, they were dismissed and I was told to let Greg do his job, as he is one of the most aggressive salesmen. Meanwhile, an aggressive salesmen, IMO, would engage in communication, to maintain calmness with the customer, and provide alternatives and updates. Such as - Hey, we can get you the car in this color, or can we get you the same with this one additional option you didnt pick for a few $$ more; would that satisfy you? Rather, no calls, only responses which were empty and misleading. So, I went to the dealership so face-to-face, Greg can tell me that everything is fine, and that the deal is not being retraded, and I am getting the car. Oh, and pickup the countersigned contract, which he promised for days, which wasnt signed when I got there, and was ultimately worthless. A few days later, there was absolutely nothing happening, so I requested a meeting with him and the sales manager. That meeting was confirmed, and I arrived to find out that the manager went home for the evening. Greg was embarrassed and almost hiding in his own skin which seemed over the top, but it would make sense in a few minutes. The manager who stepped in had no real idea of this scenario, which is ridiculous as it has been going on for weeks, but couldnt lie, and immediately apologized for the car NOT BEING AVAILABLE ANY LONGER!! I was shocked, as Greg clearly told me nothing of the sort. I did my best to maintain composure, as Im a salesmen, and this is the worst of the worst. Lies. No creativity, no communication, no perseverance which is guided by management who doesnt manage or oversee. I was the easy sale, and I wanted to give them my money. Now, I made a friend at Manhattan Jeep Dodge, Mr. William Adams, if you want to give a call. He will respect you and your time, and communicate effectively. I picked the car up the next day and it was an absolute perfect experience. Oh, and it was less money. Greg, give him a call with your boss, maybe he can teach you a lesson in sales for a few hundred bucks.

FR

Fred Alexander R.

My experience working with sales associate Jennifer Barrios was a pleasure from start to finish. Buying cars can be nightmarish especially with the sales personalities you can encounter. This isnt my first rodeo, and thankfully Jen treated me with respect. Nothing predatory about her. She really made all the difference and its the reason why I went with East Hills Jeep on the sale (as opposed to 2 other dealerships that had painfully unpleasant sales associates). She was honest with me, she answered my questions, she was responsive, and she cleared up any misunderstandings quickly. Most importantly for me since i lived about 30 minutes from that dealership, she was willing to quote me over the phone so that i didnt have to make the drive all the way out there just to say no. I never got the feeling that she was trying to bait me or put one over one me. I got exactly the car i asked for, and that was huge. The experience however, wasnt completely pleasant. I was less than pleased with one particular white haired and balding finance manager that i had to deal with to finalize all the paper work. He was rushing us (which is rude) and he was "making mistakes" that always seemed to fall to the dealers favor. Ive seen this sort of thing many times before and i hate it every time. Suddenly he forgets to apply the factory incentives, he accidentally increases the sell price, he cant figure out why the system isnt spitting out the right numbers... etc. We printed the bill of sale 4 times!!! Each time we had to do the calculations manually until we finally got to the exact price. I can only imagine how many of their customers get taken in that room because they are so excited that they dont check their math. Shameful. For someone that does this for a living, he sure made a ton of mistakes and he sure didnt "understand" how the system worked. I manage a line of business for a fortune 500 and i can tell you with certainty that if he made that many mistakes working for me, he wouldnt have a job. The reason i nodded my head and smiled while he continuously made mistakes is because i was working with Jennifer Barrios. If youre in the market for a car, and being able to trust your sales person is important to you, then shop here. She will work with you, advocate for you, and she will get you in the car that you want. Shes not pushy, shes respectful, and shes exactly what we all want in a car sales person. You can mitigate the stuff that goes down in the finance managers office by staying sharp, inspecting everything, and dont allow them to rush you. Bring a calculator or a laptop, and I HIGHLY ENCOURAGE ANY SHOPPER IN ANY DEALERSHIP TO WORK OUT THE MATH ON YOUR OWN AND HAVE IT MATCH UP EXACTLY, IF IT IS OFF BY EVEN A LITTLE, SOMETHING IS WRONG. I will be sending people to Jen, I will go back, and ill just have to deal with the backroom, because Jen makes it worth it.

DA

Daniel Caglione

I’m and writing this review because of the terrible experiences that I had not only with East Hills Jeep but also with a vehicle that I purchased . I purchased a Certified Pre Owned 2010 Jeep Grand Cherokee with 28,000 miles on it. It started with our salesman Gary Candullo showing us the vehicle and upon seeing the vehicle we did see some cosmetic issues and a bald tire but these issues were addressed. We received the car fax which at the time was clean and were reassured from Gary and the Sales Manager that this was a nice Jeep and no issues. Upon delivery on the ride home we noticed the vehicle had an alignment issue which then had to bring back in to have corrected. This issue was fixed then a shortly after we had an issue were the vehicle did not start due to a bad harness. At this point we had to go back again to the East Hills. The trend started happening that we have to keep returning to East Hills to address problems that kept arising. This became inconvenienced being that East Hills is 45 minutes away from where we live. After a battery harness replacement we continued to have an issue with the ignition but when it completely failed again we had to go back. This time around they stated that a win module has failed and needed to be replaced with new keys as well. Then I was told that this was not warranty and had to pay $900 for an issue that should have been fixed the first time around. All these issues bring to the present. Where this time around my vehicle will not start for the third time and this time with my kids in the vehicle on a 90 degree day stuck. At this point I have had enough. I did some research on my vehicle and guess what!!! The vehicle I purchased did not have a clean car fax. Appears that after a year the vehicle was involved in a Car Accident!!! with Structural Damage!!! from the first owner and just got posted to the Car Fax. I drive my kids in this car and I figured I would discuss this issue with my dealer because I have concerns with the safety and integrity of this Jeep. I went to discuss how could this vehicle be Certified with this structural damage or how could this damage not be noticed with or with out a Carfax. I would like to believe a Quality check was done and I qualified Tech would be able to address this. I spoke with Judy Burr (General Manager) who was quite rude and unhelpful nor understanding of the situation and forget about trying to deal with the service department the Service Manager Eric was also very rude and unwilling to help. He actually put words in mouth! I am currently waiting for Jeep corporate customer service to call me back but I havent received a call in 5 days. I hope this review will reach the right people at East Hill or Jeep. I write this mainly to warn consumers so that they can avoid horrible customer service and poorly run dealership!!! TURN AWAY and go somewhere else! RUN!