Ingersoll Auto of Danbury

Reviews 4

SA

sarp kayalar

Absolutely Fantastic Dealership and Auto Service! We moved to USA about 1 year ago and purchased our first vehicle (MAZDA CX7 2007) from Ingersoll Auto of Danbury. It was a great buying experience. Linda Ruder (Sales rep) helped us a lot during the process. She was never pushing us for a quick decision. She allowed us to think through all aspects. She even offered us to take the car to Mazda service and get it checked prior to purchase and gave us a week to decide by reserving the vehicle under our name. As a customer I felt very much valued and had great support from Linda. She was not pushing us for what works the best for dealership. She simply did her best to help us out on what works the best for us. After 1 year, Mazda started to have some problems. Turbo charger failed couple times however Ingersoll stood behind the product (Even if Mazda wasnt their brand!!!). I was afraid to face with couple thousands of repair bills. However Service department felt our pain and they did their best to minimize the repair costs. They charged us the new parts "at their original cost" and minimized the labor charges!. I was totally amazed with the "willingness of help" that John Juraska and Willie Lenhard showed us. They were extremely helpful to us and provided a great level of customer service. They fixed our car at a minimum possible cost and offered us loaners while our "old" mazda was in service helped us a lot. We are truly thankful to these 2 gentlemen. They truly turned a painful situation into a pleasant experience for us. This is absolutely what youd be looking for when you purchase/service your car!!! On top of everything what they have done for us, John Skidmore (Chief Operation Officer), stepped in and informed us that he understands our Mazda causes trouble for us and it will continue doing so in the future. He offered his help to get us out of this car. His involvement was very visible and helpful for us to make a decision. Now, Thanks to John and sales team, we are getting into a "Lease Option" for 2 years and I know they did their best to "help" & "Protect" us for future. He engaged Linda Ruder and Mike with us. The sales team was very patient with us and it was very visible that they were not trying to "SELL", they were trying to "HELP" us. (We are very thankful to Linda and Mike as we took a lot of their time by changing our mind from one minute from another.) In summary; What Ingersoll Auto of Danbury provides is an absolutely fantastic customer service and a great customer oriented experience. Ive never experienced such great level of customer care neither in Europe nor elsewhere in USA!!. I am not going to go anywhere else when I purchase my next cars. I STRONGLY RECOMMEND INGERSOLL AUTO OF DANBURY! Stop wasting your time by going through dealerships! Ingersoll will find a way to support your transportation needs.

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TU

Tube Tone

I Had one of the worst experiences on federal road at this dealership. First off, took about 45min to even get a test drive in gear after the initial contact with the sales person(This was after calling ahead). Time and small talk aside, We liked the car, it was the end of the day. I stated I was ready to buy and to please get back to me with a quote asap. depending on the price/payment I would move forward or not. After 3 days of back and forth - still no quote. It seemed it was some big secret number that she had to go to the quoting gods for. Finally the 4th day I have a quote. It was More than what GMC quotes on the site, More than $100 over other cars at the same price and more than other GMC dealerships. It seems like they were not honoring any of the internet sales prices or GMC discounts - or giving me next to nothing for my trade in. 1 way or another - I felt pretty shafted and/or nickel and dimed. After all the waiting getting an over inflated quote wasnt the worst of it....It was moreover the response after I said that the quote was way too high - The sales rep acted as if I could not do the math. I was wrong/she was right. I really have no idea how there are positive reviews here. I could only fathom that it depends on the sales rep. For me - all in all I thought this type of treatment was more for the chop shop places like a better way auto or something like that - but not for a brand name dealer. Its too bad b/c I am going to buy the car I test drove - just not from this dealership.

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CH

CHUCK GOULART

I purchased a 2013 Cadillac SRX, it really was like any other dealership. I guess Im like any other cynical customer thinking they are all hiding things in the numbers, and that there is thousands of dollars they can play with in a car. The dealership was clean, and of course the people were nice (if they were pasted with smiles then it would not be that warm atmosphere) I knew what I wanted and knew my negotiables ie, color, interior etc.. and of course my non negotiables. Heres what I will say Ericka Kirschner was a great sales person. She was down to earth not full of fluff and phony smiles you knew she was new by the date on her shirt but she handled herself well, when she didnt know an answer she went and found out, she didnt pretent to know the answer and give a stupid answer ( A huge quality I look for in my employees) Pete the paperwork guy was a sharp young man who I could tell has done a million leases, again honest to the point and real.He did his sales thing to get me to buy the interior and exterior protection plan he was good and just pushy enough. I bought it, but of course I think I got the better deal :-)?Those two individuals were outstanding. As a 16 year veteran of a Navy combat team I do not like time wasted, smoke and mirrors, and phoniness. It was a pleasure working with your dealership though you are 35 miles from me I think I will still bring my car to you for service just to pop in and say hi. Feel free to call me if you like

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AU

Austin Lloyd

I have had some completely horrible service experiences with dealerships trying to go out of their way to make sure they suck as much time and money out of me as possible. Ingersoll Auto has restored my faith in GM dealerships. Every experience Ive had with their service has been exceptional. The service writers are very up-front and to-the-point and go out of their way to explain and disclose every piece of information that they can. Not only do they keep you informed, but they treat you right. They will do everything they can to keep your repair bills as low as possible and they wont recommend unnecessary repairs. Ingersoll Auto has earned my business for life. Additionally, I leased a Chevrolet Malibu from them 3 years ago. Not only was the car great, but at the time Chevrolet had a national lease deal going on for the Malibu that I was trying to get a different dealership to give me. I spent over an hour convincing this other dealership that this lease deal was real, and after that much frustration, I decided to go to Ingersoll. Their sales team was fantastic to work with, beat the national program easily, and when the salesman didnt know something, he was ready to admit it and went and got answers for me. Also, they had me in and out of the dealer in a little over an hour to take care of the whole process. Great to work with, and Im disappointed I moved away, otherwise they would still be my dealer of choice.

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