Nissan City

Reviews 3

JA

Jared

Im not the kind of person to ever complain or write reviews. I also come from an auto repair background. My Father has worked in the auto repair business for 40 years. My experience at this dealership was nothing but horrible. I recently went to purchase a new pickup truck and thought that this would be an easy process. I have excellent credit and live close to the dealership. This was also my first truck purchase. So, Im new at the whole process. I decided to use a Credit Union to finance the loan for the this truck. I did this because I have friends that work at the Credit Union and I wanted to give them the business. They also gave me a great rate. This turned out to one step in a ton of problems. Getting the paperwork done turned into a non-stop back and forth mess. It was non-stop with phone calls and emails. My Wife bought a brand new car at Curry Chevy a few years back and had no problems getting the loan secured. It was with the same Credit Union and the same people. Once all the paperwork had been done here comes the next set of problems. The truck that I wanted to buy came from another dealership which is fine. My Wifes new car also arrived from another dealership. So, here comes the best part of my experience. I went to pickup the truck and finish the purchase. I also had a check to pay for it. Upon arrival I noticed that the trucks front bumper was a different color then the rest of the truck. This trucks bumper obviously had been damaged at some point. The bumpers color was two shades different. Upon closer inspection you could tell that this bumper had been repainted. It had rubbing compound on it, some overspray and was a few inches off from front head lights. This is considered acceptable at this dealership. The dealership could care less and just wanted to argue with you. They just insisted that this truck was "new" and nothing else was wrong. I was told by the manager that "this is what happens when you get a truck sent from another dealership its beyond our control". Is it too much to ask that you inspect what you sell? Another great line was "who cares you got a new bumper didnt you?". Yea, I got a new bumper alright and who ever painted it didnt care to see that they painted it wrong. If this was pre-owned truck that would be one thing. To sell me a "brand new" truck that had been damaged is a lousy way to do business. Had they taken something off the price, tried to work something out or even cared maybe we could have worked something out. It was like talking to a wall. If my Fathers body shop painted a car like this then the customer would have came back and wanted it re-painted. I cant say enough of how much aggravation and a waste of time this place is. I guess they dont care if a $32,000 sale goes out the door. Im taking my money and business some where else. It doesnt take much to have at least decent customer service. The Credit Union is also happy to not have to bother with this place.

BE

bernard chan

This dealership is the shadiest dealership I have ever had to work with. I used to work for nissan before and from my experience this dealership is pretty bad, I was doing the deal over the phone because i am in the military and they are roughly 300 miles away from my location, they made me put a $1000 deposit just for them to try and get an approval from the banks and only gave me 72 hours to make a decision or they keep my deposit. after i gave them my deposit then i gave them my info and my wifes info to run our credit to see what kind of APR we can get approved for. But since I bank with USAA I also tried to get a pre-approval with them. towards the end they counter offered a lower rate from nmac to beat the APR i got from USAA, so I told my salesman Jonathan on tuesday that i would go with their financing instead since it is lower. I told them from the very beginning that my wife is due in 2-3 weeks and that I would have to use a power of attorney since my wife is not allowed to travel anymore. They told me that I would either have to take my wife on a 5 hour drive to their dealership or just take my wife of the deal, I told them that taking my wife off the deal is not an option because she needs to be on the registration of the vehicle in case i get deployed(which I am in 3 months) so she have rights to do what needs to be done while I am away. They came up with a solution to overnight a contract and have it notarized so she can still be on the registration, but they waited 2 DAYS!!! before they sent out the paperwork and now it didnt make it to me on time to get it notarized. and now my plan on picking up the vehicle on sunday is out the window. the options they gave me was 1. refund the deposit 2. take her off the loan so i can still pick up the vehicle on sunday 3. reschedule a different pick up date. the problem with all these options is all of them doesnt help me with my situation at all. I gave them a commitment by giving me and my wifes information to run our credit and a $1000 deposit. so I came up with another solution, I told them that I would sign the contract thought them under just me as a back up financing but i would give them a check through USAA for the loan and they said no because they would have to wait 3 days for the USAA check to clear. Basically this dealership was the worst experienced I have ever had and this is coming from someone that used to sell nissan for a living.

TH

Thalia Torres

I loved it here the VERY first time I went. Everyone was very friendly and the atmosphere was very nice. I even purchased the Auto Armor to go with my car just in case there was any food or drink spillage in my car.(They get the stains out for you, if not they replace the upholstery.) Needless to say I was ecstatic to be buying my first vehicle. Well that didnt last long. When the time came for me to file a claim with the Auto Armor people they had absolutely NO RECORD of me in their system. When I called Nissan City I informed the receptionist of my problem. Not only was she not helpful, she was a complete ignoramus. I asked to receive a copy of my contract with them and she insisted there was no way she could help me and I would have to wait for a manager or the salesman who sold me the car. So I asked her if I could speak to either of them which of course the answer was no because neither were there. She then transferred me over to the finance department because she could no longer deal with me asking so many questions. After speaking with the finance guy for a record breaking two mins he managed to argue and raise his voice at me in that short amount of time. Needless to say THEY ARE UNPROFESSIONAL, RUDE, UNORGANIZED, CHEATS, AND EXTREMELY UNHELPFUL!!!!!!!!!!!!!!!!!!!!!!!