|Address:||4423 Lincoln Hwy, Downingtown, PA 19335, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 9AM–5PM Closed|
After taking my vehice to another dealer for the same problem and being told to contat siriusxm (a total copout - i researched this on the net first doofus), i was pleasanty surprised to have Colonial look over my car, diagnose the issue and order the part and fix it, all under warranty. Ill be going back, both for service work and when its time to swap my car. Updated 2014-05-02 So, ive been taking my car to Colonial for a while now but my initial experience was obviously due to some folks having won some money or maybe made bonus - the service since then has been declining and today was the worst. Well over 2.5 hrs to have two tires changed, a fuel system service and the four tires rotated (seeing as two are already off for fitting and balancing, this becomes a much faster job). The two replacement tires were replaced under road hazard warranty - great. Just realize, you pay tax on these, based on the replacement price. Um, ok. Im sure its in th efine print attached to my invoice from when I bought the tires, right? Um, no, no attachment is even there. So lets get to the tire purchase. They had mailed me a buy 3, get 1 free tire coupon. Ok, great, I needed tires, so Ill utilize the coupon. Well, at the time, the price seemed high but today I now know why. Todays tires - cost per tire - $200. Decembers tires (buy 3, get one free) - cost per tire - $267. Ok, for those unable to do the math take $200 and divide by 3 = it gets you (rounded up) $67. Ok, take that $67 and add it to three tires, and thats how Colonial likes to do business. So, I can pay 4 X $200 = $800, or, i can get a bargain and pay 3 x $267 = $801. Hmm, interesting business practices. Well, theyll no longer do business with me. I would recommend you to steer very clear of this place.
Appoint was for 60K sched maintenance on my 07 Azera. The appoint was set up wth my service advisor, Donna. Prior to the service she reviewed the items included as well as a few optional service upgrades that I accepted. We also discussed an issue with my cruise control system. The appoint date arrived and I dropped off the car early in the AM. Donna inspected the car and I was provided a pre-arranged loaner, which was a new Elantra. Off I went immediatly pleased with the appearance, functionality & operation of the Elantra. As the day progressed I found myself more and more impressed with everthing about that car. I was called by Donna mid-afternoon and informed that my car was ready. Upon arrival Donna & I reviewed the work order and I was informed that all went as scheduled including the check of my cruise control which turned out to require a replacement sensor which I was happy to hear was 100% covered under my extended 100k warrenty minus the $50 deductable required by my plan. The car had been washed and was ready to go. On the drive home, I couldnt believe how great the engine & trans performed! The new sensor and trans fluid flush really did the trick, producing a buttery shift pattern! Another wonderful experience at Colonial and confirmation once again, of the value enhancement, derived from allowing the dealership to perform any and all needed service & warranty work from the day you buy, until the day you sell! I thoroughly enjoy driving my car and honestly believe that everyone I have ever came into contact with at Colonial, beginning with the phone girls,all through sales & service and even including the detail guys, have always performed thier jobs with an upbeat, positive and very pleasant, customer orientated approach!
My husband and i purcased the equus. We did not choose to write a review until we had an opportunity to see how the service would be when we needed it and how well the car performed. Well it is almost a year later and we are happy with all that we bargained for. We have owned a mercedes in the past and continue to own a lexus along with our equuus. We must say that our equus performs as well as both cars. This is a car we will drive for years to come. The attention our car gets is unbievable. We love everything about it. The performace, the safety features, the smooth and quiet ride, the space inside.We see the evy in everyones eyes when they look at this car. We coulnt be more proud of the choice we made. We wondered if we would have 2nd thoughts after we drove off the lot, but each day we own this car we love it more and more. Its beautiful, its loaded with amazing features that would have costed us a fortune in any other flagship. Our friends are amazed by this car. One of them purchased a hundai after looking at our car. Several friends wanted to ride in this amazing car to see if it were all that it was advertised to be. They were as fascinated with the equus as we were. When the car was ready for its 1000 mile check up, they delivered a genesis to our home for our use while the equus was in for its check up. Our car was picked up and returned as promised and we got to drive a 2012 genesis while it was being service. I have read other reviews about salesmen not giving good service. We are happy to say that this was by far not the experience we had. Salesmen come and go but hundai is a great car and is what people should look at, not the people who sell the product. If you can get pass them you are guaranteed to own a great vehicle.
A Private User
Let me start this off by saying I love my car (Ive only had it for a few days so far but its great!) and the guy that sold it to me was a genuinely nice person. However, the deal I was given was not explained to me properly and between the poor explanation and being rushed through the negotiating and financing process (because it was getting later in the evening), I feel as though I could have gotten a better deal somewhere else. First off, they took away the small bonus that should have gone to the person that has bought multiple cars from Colonial and referred me to them. Then, I was told that for my trade in, I would get $X "+" payoff (payoff is what is left on my loan). To me, that means I would get $X PLUS they would pay off my loan. After I finally had time to look over all the paperwork (as I said earlier, I was rushed through the whole process), I called the finance manager and he told me that they consider "payoff" to be a negative so I guess the equation wouldve actually been $X + -payoff. Then I gave him the analogy that this would be the equivalent of me saying Id give him "a dollar plus a candy bar", then using the dollar to buy the candy bar and only giving him the change. His response was that he didnt understand the problem, they do the same deal with all their customers. I honestly dont even know what I got in this deal anymore - Warranties? Rebates? How much Im paying for the car compared to the loan? Extras (free car wash, maintenence deals, state inspections, etc.)? My suggestion would be to either bring someone with you that has bought a couple cars and really knows how to deal with car salesmen or go somewhere else because these guys know the gambits that will get you to buy now, think later.