PetSmart

Category:	Pet Supply Store
Address:	1846 Wentzville Pkwy, Wentzville, MO 63385, USA
Phone:	+1 636-327-5125
Site:	petsmart.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 8

Kym Simon

Tonight, I was returning a carpet cleaning machine from Wentzville, Missouris Petsmart. I had to rent this machine after only a week because of a very sick dog. My first rental experience was fine - the manager and staff at the store were both helpful and nice. Tonight however, that was NOT the case. M was checking out people in line - he was apparently the only one working??? There were 2 people in line when I entered. After he had checked out more than 6 people I started feeling a little irritable. I was waiting with my receipt out behind his register near the rug cleaner hub which is where I had been told to stand not 5 days prior when returning the machine. M, apparently - has different rules? As he was checking out his seventh customer without acknowledging my presence, another worker approached and motioned to the eighth man in line to come on over to her register. I exclaimed "ARE YOU KIDDING ME?" M turned and smiled at me. I asked him if he had any idea how LONG I had been waiting. He said "Yes, and if youd like to get in line, I would be happy to help you." I asked him why it hadnt occurred to him to say this earlier. He continued grinning. After 5 more customers, it was my turn. I asked M what his particular rules and procedures were regarding the return on carpet machines. He promptly answered that "I dont have no special rules." I was surely impressed. He attempted to make small talk about being as frustrated as I was an I informed him of his duty as a worker in that establishment to HELP customers. I am so frustrated with the lack of adequate customer service at this store that I will NEVER shop here again. There are plenty of pet stores in this area. I plan to personally call the corporate office during business hours tomorrow to inform them of this employees lack of customer service training as M informed me he was the manager on duty.

Amanda Femmer

I took my dogs to be groomed there 2 times. First experience wasnt awful. I dropped my dogs off at 9am and picked them up around 5pm. Second time I dropped them off around 9 and got a call that they were done at 1 or so. This seemed fast, but I thought maybe they werent busy. I went to get the dogs and they were both huddled on the floor army type crawling out the door. I put them both in the car and they were shaking. When I got home I noticed one of my dogs wasnt clean. I called and they basically said I was a liar. I blew it off.then I took them again to petsmart to grab food and treats. The dogs wouldnt even get out of the car. We had to carry them in. They both ended up peeing on the floor inside and would t walk. We cleaned up and left. I will not take my dogs back there. Idk what actually happened but I trust they are telling me that something did happen and they dare scared to go in there.

Tara Lane

If I could put a image up I would this pet smart doesnt know how to take care of their leopard geckos I had two refuse to eat one died and the other I took back so I didnt have to go through it again I thought maybe it was a breeder issue but once again there is a starving baby gecko at pet smart as im typing this they also house hamsters together that shouldnt be with one and other which most likely was the cause of me seeing a dead hamster in with a live but once I tell a employee there is a dead hamster after he attempst to put a hide over it and hide it from me he did nothing he didnt remove it for at least 15 min of me being there petsmat is incompetent and doesnt know what they r doing I also have a picture of the gecko and Ill continue to take more pictures of there abuse and stupidity

Laura Williams

I had scheduled my first appointment for dog grooming at Petsmart in Wentzville, MO, in spite of the reviews on line. I am disappointed that Petsmart called me 1-1/2 hours before my appointment to say they have cancelled it. When I booked online I was given options for evening appts at 4, 5 or 6 pm. I chose 6 because it was convenient for my schedule. The day before the appointment, I received a call from the groomer asking if I could bring my dog in earlier. I told her I would try to get her there 30 minutes earlier by leaving work early but I couldnt make it any sooner. Hmmm, its very odd that the day of the appointment, I get a call saying they were canceling my appointment because a groomer did not show up. I guess the low ratings were right. I will take my business elsewhere.

James Lee

Not even a star. I just picked up my miniature schnauzer from there grooming salon. The groomer totally shaved my dog. No schnauzer cut whatsoever. Although my other schnauzer got the right cut. I was told.."well i cut him the way you wanted him cut last time". No you shaved him last time because you said he was matted so badly. Thats not what i wanted. My other schnauzer is salt and pepper. No need for whitening shampoo.. an extra $7.00. We discussed that when i dropped them off. Charged $7.00 for something he didnt need. So itll be another three months before i can get a traditional schnauzer cut again. Next time i will not go back to petsmart. Im going to find a groomer that takes the time to do the job right. $57.00 was a waste of my money today.

Erin B

Zach is amazing! It was my 7 month old English Mastiffs first time in Petsmart this evening. He was very nervous and had several accidents. I was really frustrated when Zach came up and started talking to me about my dog. He was very polite and was so kind to us both. My dog warmed up to him quickly as we walked through the store headed to the collars. Zach took the time to fit the collar on my dog and show me how to use the collar. He was fantastic. He turned what could have been a terrible experience into a great one! Zach, if you are reading this, you are fantastic! Thank you so much!

hntrjmrp1978

Went here yesterday for my dogs food, they were out and said a shipment was coming the next day, late morning. Went today, still out of stock and when I asked if they knew when the shipment was coming in the little snotty girl at the register (who was complaining yesterday to me how she had to work 4th of July and hoped everyone thought they were closed so she didnt have to work much) told me she didnt know, thats not her job. When I asked if there was someone else I could ask she just shrugged her shoulders and started to wait on the next person in line. Horrible customer service!

Christina McCallister-Downen

I have always had a good experience here and have delt with helpful employees when it comes to my fish and my dogs, so I decided that I would take my cat in to get groomed and was told that they dont do cats here, one because they are not certified and two because their manager is allergic to cats. Why would someone who is allergic to an animal work at a petstore and the website should state that this store doesnt deal with cats. Very disappointed with this store now.