|Address:||5133 W Irving Park Rd, Chicago, IL 60641, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM Closed|
This place is terrible! I walked in with the intent to drive away in a new jeep, but when I entered, I was "greeted" by a man, who didnt even shake my hand, nor ask who he was speaking with, as I think, a salesmen should. I have never been to a dealership, including a "mom and pop shop" dealership, that didnt begin with a proper greeting. So, he asks me what I was looking for, but as Im speaking on what Im looking for, he definitely doesnt seem interested in what I have to say, being that he was glancing around at other things. I then, follow him into his office, to speak more about the financing side of things. Right off the bat, he tells me to give him a few minutes, while he finishes up with something else...if he was doing something else, why would he take on a possible customer? Does he not understand that a vehicle purchase, is not a 5 minute process? He then, basically brushes me off, by telling me that the vehicle I was interested in, is not in my price range. All of this without looking into my credit history, nor knowing how much, I was willing to spend as a down-payment...he told me, "youd have to spend about, 10 grand as a down-payment, for the monthly payments youre looking at..." and "its just, basic math". I find that to be, highly disrespectful. Especially, being that, a salesman should be trying to see what he/she could do for the customer. So, I tell him Im still interested and he tells me to hold on while he gets the vehicle, to take a test drive in. So, I waited in this office for about 15-20 minutes, before getting frustrated and walking out to ask for my license back, so I could leave. Ive gone to other dealerships, and have taken test drives, in under 5 minutes of speaking with a salesmen. He hands me my license and as I walked out the door, he actually, had the nerve to ask if Im ready to check out the vehicle! Coincidentally, outside in the lot, there was an older hispanic man, complaining about the poor customer service he had received from another salesman, about some questions he had on a vehicle. Saying that, the salesman told him he didnt know about a jeep brand vehicle. This is a jeep dealership! There are signs all over their showroom, stating "thank you for making us, #1..." How?! All in all, this is a terrible dealership, for lack of better words, and I would, absolutely NOT, recommend shopping here!
I took my 05 Grand Cherokee in to have the brakes inspected since they would screech horribly every time Id depress the brake pedal. I found out I needed new pads and rotors up front and it was also recommended I flush the brake and differential fluids. I gave Marino the go-ahead to do the work and the car was ready for pickup a couple days later. When I arrived to pick up my vehicle, I found a completely broken part on my vehicles shifter. This part was 100% intact and free of any issues or concerns when I dropped my vehicle off at Marino. With this part being broken, it makes for shifting my vehicle into park a PITA. I ended up meeting with the service manager to explain how there was nothing about this part to suggest its integrity was compromised prior to me dropping the car off with them and that the breakage occurred while the vehicle was in their possession by one of their staff. The service manager started giving me the runaround stating that this part commonly breaks. I reiterated my points to which he told me that I needed to "check the forums" so that Id see how common it is for this part to break. Ive had this car for 10 years and have NEVER had an issue with this part. Nothing has ever presented itself to even make me think it might need replacing in the future. The only way this could have happened is if the technician was forceful and careless when shifting my car in and out of gear when moving my car from where I dropped it off to the area where servicing is actually performed. Ultimately, the service manager said Marino would not be replacing the part on their dime. Good news is my brakes no longer screech; bad news is my Jeep now has another part which needs to be replaced. And lucky me, this part runs over a grand. I obviously wont be going back to Marino to get the work done. Ill find a reputable dealership. Marino would probably get the vehicle back to me with yet another expensive part broken since the technicians working there are either incompetent and careless, or have been instructed by their superiors to break parts on purpose so that Marino can run up their customers.
My fiancee and I are first time car buyers and naturally went in with some hesitation. I can truthfully say my experience with Tony and Marino has far surpassed my expectations. Right from the moment we walked in Tony was welcoming and personable. He helped us organize what exactly we even wanted out of a car (4 wheels?) and helped us determine a budget that made sense for us. Unlike the up-selling involved with most salesmen, Tony actually stuck to our budget more than us! Each time we tried to stretch our dollars a little further, Tony made sure we understood everything involved in that decision without immediately pouncing on the opportunity to make an extra buck. We test drove a couple newer Jeeps but ended up really liking a 2011 VW SUV. I have to imagine Tony has some incentive to push the newer Jeeps (being a Jeep dealer and all) more than a VW but I honestly felt like he just wanted us to get something that fit us. We had some hesitation making our first big purchase and once again Tony didnt push us into anything. He even made a comment that we should consider all of our options and not rush into anything if it didnt feel right. I HATE pushy salesmen more than anything so this was very refreshing. Needless to say, the thought of taking a bus home didnt sit well with us and we drove off that day in our car (smells much better than the CTA). None of that, however, compared to the service post sale. We had a couple service items that needed to be taken care of and Tony actually sent someone out to pick up our car, take it in for servicing, and then dropped it off at work just in time for us to leave. Of all the people I know that own cars, Ive yet to hear of a dealer going out of their way as much as Marino has post-sale. I understand people will have varying experiences at any dealer, including Marino, but based on my experience I have to say its worth giving Marino a try. Ask for Tony or JC if you can!
I bought my PT Cruiser here over 6 years ago when this dealership was Lynch Chrysler/Ford. Many of the employees I dealt with are still here, and I return regularly for routine maintenance. On my first visit, I insisted on a new car with a manual transmission. Another Chrysler dealer closer to home (Gillespie) would not accomodate my request, and tried to pressure me into buying something they had in stock. I came here after work one night and was able to make a fair deal in 3 hours, with 2 trade-ins. Mike, the closer, threw in 20 free oil changes/tire rotations/inspections, and Marino continued to make good on Lynchs obligations. Mike also figured out he could lower my monthly payments by selling me a longer warranty. I drove my new car home the same night. The salesman, Joe Turner, drove the trade-in he didnt want (a 20-year old Volvo wagon) to my house on the South Side to tow away the trade-in they did want. He still recognizes me and is happy to chat when I come in for an oil change. Id buy another care here if they offered something I would rather drive than my present stick shift PT Cruiser. Lynch was a bit difficult to contact for scheduling service appointments, and had a longer wait time than Marino. Still, there are some very good people working here: Mike, Joe, and service advisers Chris and Rafael who always recognize me, Out-of-warranty repairs are not cheap, but I dont feel that I have had any unnecessary work done on my car in 6 years. The service advisers usually know what kind of a discount they can offer me, If I cant afford their recommendations on one visit, they are happy to give me an oil change and car wash, hoping that I can pay for the recommended service on my next visit 3000 miles later. On the 2 occasions I had to leave the car overnight they loaned me a newer PT Cruiser so I could drive home and back the next day.