Driven Auto Sales

Category:	Used Car Dealer
Address:	6800 W 79th St, Burbank, IL 60459, USA
Phone:	+1 708-229-8100
Site:	drivenauto.net
Rating:	4.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM Closed

Location

Photos 100

Reviews 4

Brentwood Forest

I had been looking for an older BMW for about 6 months when I found a 2000 BMW 740i for sale online at Driven Auto Sales. I was located 300 miles away in St. Louis but after a handful of phone calls I was assured by the salesman that the car was in great shape and everything worked. They told me they did a timing chain replacement on the car which upon further research is not uncommon to perform once those cars hit 100,000 miles. I was told they warrantee their service work. I drove up there on the morning of August 1, 2015 to purchase the car. Everyone at the dealer “appeared” to be very nice and bragged about how great their customer service was. After driving the car and doing some quick checks, I found the car was out of alignment and the rear passenger window was broken and wouldn’t roll down. With a 15 year old car, I didn’t expect perfection but both items should have been things they told me up front over the phone before I drove all the way up there. I decided to purchase the car. After driving the car home and parking it overnight I found a puddle of oil the size a half of sheet of paper under it. I made an appointment with a local BMW specialty repair garage to have them go through the car and check everything out. They found the hood latch cables were broken at the cost of $375 (Additional repair costs for me). Once they were able to get under the hood they found the oil leak was associated with the gaskets for the timing chain replacement. The estimate to disassemble everything and replace the gaskets is $1250 because of the amount of labor for the repair. I called Driven Auto Sales to speak with either Alex or Bill (both are managers) about the problem and neither returned my call. I called back the next day and tried to talk to Bill about a logical solution. After saying there was no way the car could be leaking oil and that I would have to drive all the way up to Chicago for them to look at it, he told me they were not interested in taking a loss on the car and having it fixed. He told me he would speak with his tech that did the service and call me back right away. He never called me back. The BMW repair garage that did the inspection took detailed pictures and suggested I not let them touch this car again. All I wanted was the car fixed right and I don’t think I should have to pay for it. With an attitude of “were not going to take a loss on that car”, customer service is far from the top of Driven Auto Sales list. Folks, if your thinking about purchasing a car from these people, keep this experience in mind. Don’t let it happen to you!

Kevin Hernandez

Well first let me start off by saying Ive never felt so comfortable speaking with a car salesman like I did with Ali and Mike. Their customer service is honestly excellent and the entire staff is really friendly. But lets get to the good stuff everyone wants to see, I purchased my 2013 Nissan Maxima SV with the help of Ali and Mike, i had my mother with me due to the fact that she is a very good negotiator. At first things were not looking good for me and my maxima, my apr financing was a little to high and my payments werent looking good. But with the help from Mike and Ali, they were able to get me a very reasonable apr financing like they said they would from the start. And i loved the fact that they came through for me as promised. I also was able to get my car at a very reasonable price in which i was very grateful for. Dealing with this dealership actually made me feel like they really were there to help me out from the start, they answered every single one of my questions or concerns, were extremely professional and courteous towards myself and also my mother and grandmother. I could honestly go on and on, on how great my experience was for purchasing my first vehicle through them. Like most when entering a dealership youve never been to you always have your doubts but i can assure you if your in the market to purchase a vehicle THIS IS THE PLACE TO MAKE IT HAPPEN !!!. Im big on looking at reviews for any place i plan on dealing with and i can clearly see why they have so many good reviews. My maxima was exactly how it was posted on their web page and also the car drives like an absolute dream. Ive had the car for about two months now and i have zero complaints. I cant thank Ali, Mike , and the big boss Bill enough for putting me into my dream car. Thank you guys, honestly you guys are the best. By the way for anyone wondering my review is 100% legit there is no need to lie on my experience with this dealership. If you for some reason dont believe me step into this dealership and see for yourself what level of professionalism and customer service they have to offer.

Craig Hairrell

Lots of really nice cars here. Pricing seems generally aggressive. Salesmen from around the World. I have been to Driven twice. Although I havent purchased a vehicle from them, they were respectful of my wishes regarding communication and have always been honest and forthright regarding information about the vehicles. For example, they made a point to let me know that one car I was looking at was a Manufacturer Buyback and went on to explain what that meant and how it would affect value now and in the future. While that may have dissuaded me from purchasing that particular car, I gave me even greater confidence in the integrity of the dealer. I wouldnt hesitate to recommend buying a car from Driven. I withheld a fifth star due to their parking lot situation. They have too many vehicles on their lot. If you happen to want to test drive a car thats near the showroom, they might have to move six or eight other cars just to get it out. Theres also almost no customer parking -- at least not on the west side. I highly suggest that you make and appointment if you wish to see a car in their inventory.

pzabrah2

Hands down the best car buying experience. I used to work at a dealership in Glenview and I liked to think we had the best service, but Alex (owner) and Bill were so fantastic. I felt like I was at home buying a car. The nicest people and even the finance guy made me so comfortable and happy. Car buying has become such a terrible experience and for these guys at Driven to be so genuine and caring was one of the most refreshing things Ive experienced this year. I hope Driven Auto becomes the biggest name in car sales in the Chicagoland area because they deserve it. They get 300% in my book. By the way, hands down they have the nicest selection of luxury cars Ive seen. Clean too, not like the other dealers that wax a 7 owner car with 10 accidents and tell you its amazing. These are clean cars, inside and out, and mechanically sound as well. Thank you Alex, Bill, and the Finance guy Im sorry I forgot your name but Ive Im not mistaken it was Moe!