Category: | Toyota Dealer |
Address: | 2923 Annandale Rd, Falls Church, VA 22042, USA |
Phone: | +1 703-532-8800 |
Site: | billpagetoyota.com |
Rating: | 3.4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–6PM |
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rick martin
Bill Page Toyota is a family dealership that apparently takes care of their employees -- the employees seem to all have been their an appreciative amount of time and it shows. I bought a used Mercedes SLK 280, five stars for Ali Alkadi and his staff for their customer service. Ali Alkadi in the used car department drove a hard bargain on my trade-in, and was not even close to the blue book value of my trade in. I was offered $2k for my Mercedes trade in and sold it on Craigs List five days later for $6K; I completely understand this. Ali was extremely friendly and helpful and was my first contact with the family that is Bill Page Toyota. I am a bit frustrated that when I bought the used car I was not informed that Bill Page would correct any deficiencies on the car within the first 30 days; please inform your used car customers of this great service in the used car department. In spite of the fact that I took the Mercedes back for the blower motor well after the 30 days, Ali was very reasonable and was only concerned with making me satisfied. Ali made sure that the blower motor was fixed and did not charge me anything. Ali converted a long time Mercedes and Honda owner (me) to a Bill Page customer. I will always shop at Bill Page Toyota first on my new or used car purchases in the future. Just amazing service from Ali and his staff. Very very pleased with this first contact with Bill Page Toyota. Fantastic inventory as well. I dealt with Celso Oliveres in the service department to get the blower repaired. Words cannot describe the Service Department at Bill Page Toyota. Wow. The friendly and efficient service I received sealed the deal on making me a Bill Page customer. I also own a 2012 Chevrolet Camaro and I am going to take the car to Celso if Toyota can work on it. This is until I replace the Camaro with a Bill Page automobile very soon. Indescribably kind and efficient service. Work with Celso in the service department and you will see exactly what I mean. I am 52 years old, a disabled veteran, and customer service means everything to me. When I cross a kind person wherever I go I thank them for that; always. If I cross an unreasonable person in my lifes dealings I also make that right. Bill Page Toyota is a fantastic dealership for their family oriented customer service -- I challenge you to find this anywhere in a dealership. I think that Bill Page even comes to work at the dealership every day and this shows -- he cares. I have nothing more to say. Visit Bill Page Toyota and you will see what I mean.
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A Private User
Took my car in for unexplained noise and oil light flickering on ... when I was leaving my car, a couple of the service department folks were frantically trying to find a car key / car on the lot for someone waiting to pick up, so it was a bit obvious they arent the best organized department. They said it would be $110 diagnostic fee if I didnt get the work done there, that they recommended. When they initially called to tell me the problem, they were saying I needed a new transmission (obviously not my problems) - I asked what that had to do with the oil light - they said they would call me back in 5 minutes to tell me what the oil light problem was. They didnt call back. So I called them back and was immediately put through to the service manager who said "sorry, we had the wrong paper. you dont need a new transmission. you need a new engine." $2200 worth of work they recommended. I said Id have to think about it. When we went to pick up the car, I tried to ask some questions to ascertain what, exactly, this $110 fee was paying for - for all I know, theyd never looked at my car when they called the wrong person (me), talking about someone elses transmission issue. Recommending $2200 worth of repairs - 10 minute compression test - they had not performed one. They claimed to, but didnt have any numbers but said "they were low". Equally easy oil pressure test - they hadnt performed that either. Somehow, the manager who didnt remember our phone conversation knew his "top mechanic" had worked on my car (that he couldnt remember, either (before he had the service slip). The manager also said for $400 "we would have done all kinds of diagnostic work but for $110 [basically, I shouldnt expect very much] ... claimed my engine has sludge because it hasnt had regular maintenance, which he clarified as regular oil changes. I change my oil myself, and its been changed changed at 3000 miles, since the car had about 12,000 miles on it. 2 stars because the guy didnt charge us the $110 opinion fee and didnt seem too crappy about not charging it. Wouldnt recommend.
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Gerard Aman
Very very bad experience. I made an appointment -- let me repeat I MADE AN APPOINTMENT for 10 am. I arrived exactly on time, and the first thing they tell me is there will be about a 2.5-3 hour WAIT before they can get to my car!!!! What is the point of having an appointment system?? An appointment is an agreement between us: I agree to get there on time, and they agree to do the work at (approximately) that time. Worse: This is the SECOND time this has happened to me. The previous time at least they offered a loaner car so I could go home and return when the work was done. Bad enough, but they offered a reasonable solution. This time: Have a seat in the waiting room for the next 4 hours! I cannot understand why 1) they bother having an appointment system at all if it has no effect on when they do the work. 2) If they are 3 hours behind, why they cant call and say that 10am doesnt work, could you bring it in at noon or 1pm? 3) They couldnt provide a loaner so the car could be left there for half a day. All of this seems so elementary that screwing it up is shocking. They should know that they are losing a loyal customer not just for service, but my 2007 Prius is due to be replaced real soon, and they are the LAST place I will consider buying from, because the problem I described is certainly not being addressed by whoever is running that dealership. By way of explanation, the service guy said "Well, we have no way of knowing whos coming in." Well, yes you do: You have an APPOINTMENT SYSTEM, which you are apparently completely ignoring. Listen: Take care the appointments when they are scheduled to be handled, and the random unscheduled drive-ups get taken care of as they can be squeezed in without screwing up the appointment schedule too badly. If this place wants to reach out to me for some management advice (which they very badly need) they should get in touch with me. Although any moderately intelligent 7-year old could help them.
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A Private User
I called for an appointment to have my oil changed, broken child lock looked at and to order a part. I was scheduled for an appointment a week after my call; however, when I showed up for the appointment, the service department didnt have a record of my appointment, nor were they accommodating. I went to the parts department to pick up the part I had ordered; however, the part was not in stock, nor was there any record that I had placed an order. The parts employee stated the part number I had provided was not actually a part number and the previous employee who had supposedly ordered the part was wrong - the part ended up being on back-order for weeks. I went back to the service department to find out the status of my oil change and door lock only to hear that I would need to wait an hour and a half for the oil change and schedule a time to come back just so they could look at the door lock and determine what was wrong...which meant another trip back later after parts had been ordered. I asked to speak to a manager and was told he was out for the day. Does no one work here?! (and there are people running all over the place!)
Bottom line: customer service is lacking big time! There was no acknowledgment of a mistake on their part, no effort to go out of their way to remedy the situation, only a weak "Im sorry" and request to reschedule. Seems like a pretty inefficient way of doing business. BTW, be sure to ask for someones name and note if they have an accent or not - I was asked this at least 4 times when employees were checking their systems for appointments and parts.