Ashley HomeStore

Reviews 3

PA

Patricia Clower

Dealing with Ashley Furniture was the absolute worst experience Ive had EVER. First off the store was unorganized everyone was sitting around no enthusiastic, no proper greeting. Definitely not the type of greeting that I would want if im going to be spending a couple thousand dollars, which I was. We negotiated our pricing on a sectional and dining room table. We meaning my boyfriend and I. We are sales people so its natural to us. PLUS of course were not going to pay full price while the sales person is making tons of commission on us when she does not even know the basics. Our sales person Kelly it was her first day I understand that, but she should definitely learn a little people skills first and not be so dry dealing with the public. First problem we had with delivery, they were to call 15 minutes in advance so we could be there (it was our moving day so we were preoccupied) we get a call saying they are there and they are not waiting for us; they left without delivering our furniture because they would not wait a mere 5 minutes for us to arrive. Second problem rescheduling a new delivery time they would not come back after their other deliveries because they stop delivering in our area at 3PM!!! Who is even home at that time during the week. Next time was a Sunday so we postponed our shore trip so they could bring the furniture because we needed it! The furniture gets there in the scheduled window time and we were relieved. Come to find out it was the wrong pieces!!!! We ordered electronic recliner and reclining chaise. They delivered a manual one. Delivery men assure me that Ashley will contact us to schedule a time to deliver the CORRECT pieces. Ashley never calls.... a week goes by. I call them to schedule the delivery and its now set for 2 weeks out. So a total of THREE WEEKS to fix their mistake. Their compensation for the frustration was to charge us for the manual even though we got power, which was not enough if you ask me. THIRD PROBLEM; delivery day comes 3 weeks later and the delivery window is 1230-4, so of course you plan your whole day for being home during those hours... We get a call around 3 pm stating the truck broke down our new window time is 5-8pm. UNBELIEVABLE my daughter is in bed at 8pm, but do they care? NO! Do they offer anything? NO! This was the absolute worst experience buying ANYTHING. I will never deal with them again ever. They do not hold themselves accountable. I will certainly spread the word regarding their non professional ways. Thank you.

CO

Colin Burke

Got this weeks catalog and wanted to buy a mattress. I went in, talked to the extremely nice salesperson for a while and wanted to purchase a specific mattress. During the checkout process, I told her I was excited to get it tomorrow (The ad said free set-up, free next day delivery* (In the delivery zone which I am in), and free removal of old bedding, I requested the removal and the next day delivery. She said there was no way I could get it tomorrow (A Friday) and I would have to wait until Tuesday. There was nothing on there about "when available" or "Truck may be full", I think jthey just have one truck and can;t handle their own business. No discount for breaching their own word was given at my request. I swallowed my pride, shook her hand, let them take my money and went home anxiously. Tuesday rolls around and the gentlemen bring the furniture into my apartment, have me sign a document and leave quite quickly. I walked outside to ask them if they were going to take my old bedding and the gentleman said I had to request it. I kinda did have it out in front of them when they arrived and I did tell the sales person I wanted it? They came back up, took the old bedding and I also noticed they didnt even take the mattresses out of the plastic, and just lied them on my wall. Last time I checked, this isnt a free setup. 2 stars for a big letdown After setting it up myself, I am now fanning the mattress off due to its high smell of chemicals and my asthmatic reaction to it.. (Sealy Ravenwood model). UPDATE: I asked for a return because I was unable to properly breathe with the chemical smell of the mattress. I agreed to an exchange on the condition that they inspect it to make sure it doesnt stink. The woman in customer service apathetically assured me on the phone that they would inspect it, and it would take a whole week. (Next day delivery for new customers, but not me. They already have my money so I guess they dont care.) They drop off the new mattress, and it stinks just as bad as the other. The deliverymen all agree with me as well. I had to live with this mattress for a week until they could pick this one up too and give me a full refund. They lied to me, put me on lower priority for my satisfaction, and made me wait for all of it. Thanks for nothing! I bought a similar mattress at "The Mattress Factory" for $100 less and it DIDNT STINK.

KE

Kelly Gilliland

I purchased 3 pieces of furniture on August 23rd 2016. One of the items I purchased was a coffee table that pulled out to a high tv table. The one in the show room lifts without any effort and the one I received literally strains your back when pulling it out. Another issue we have is there is a giant "warning label" obnoxiously placed dead smack in the middle of the table when you pull it out. Mind you the table is usually closed but its still a major eye sore when its open and having guest over. Keep in mind too, that this label is not meant to come off either as we tried. A few days after taking delivery, my husband and I decided to take a ride over to Ashley Home Store and vent out frustrations. Luckily, our sales person Jarod was there and we advised him of our concerns. At that point he asked us to speak with the manager of the store. The manager of the store (sorry cant remember his name) was extremely unhelpful and had no interest in making things right for us. It was almost like we were bothering him. Jarod then took us aside and asked us if we would be willing to wait a few days while he made a couple of calls about the sticker and seeing if they could possibly get us a new table without it. That was a month ago and we still have no answer on this. Jarod did follow up with me to tell me he still doesnt have an answer but that is it. An entire month has gone by and still NOTHING. I would also like to say that this is not my first bad experience with Ashley Furniture. I purchased a bedroom set about 4 years ago and had an awful experience with the staff and management. I was nice enough to give them a second chance but after this NEVER I will never purchase anything from Ashley every again and I will never recommend them either. Very disappointing. I wish I was able to give them "zero stars" but unfortunately the minimum is one.