Leckner Nissan of Springfield

Reviews 3

DA

David Benson

Brought my 2014 Nissan Pathfinder to Sheehy of Nissan for a recall of an airbag. I did not buy the car from that dealership but it was the closest to my house. Took the car in, 1 hour later and the recall was done and I was on my way. A couple days later the issue with the airbag was back and I was concerned it was a bigger issue. 2nd visit to the dealership a couple months later to get the airbag looked at again and also get my 5,000 mile oil change. I called to schedule an appointment to get the oil changed and the service rep on the phone (I cant remember the guys name) said that since it was my first time bringing the car into service, my first oil change was free! I was excited to hear that and mentioned that even though I did not buy the car from Sheehy, would I still get a free oil change? He said yes, Sheehy wanted to earn my business. I was excited and mentioned that the airbag was acting up also after the recall. He said they would look at that also. Bought the car in and dropped it off for the oil change and get them to look at the airbag again. Well when I got there, Richard, very very nice guy, checked me in and said that it would be about an hour. I sat down to the dirty waiting room (literally a cockroach was dead on the carpet right where everyone was sitting). Richard comes back out to the waiting room 15 mins later and said that I dont get a free oil change because I did not buy the car from Sheehy. I said that I talked to the service rep when I made my appointment and said that I did not buy it from Sheehy and that was still OK. Richard said sorry and said it would be $43. I was pretty pissed because I would have done the oil change myself if I was going to spend $43 on a dealership oil change. I did mention the air bag and he said that they were going to check it again. 2 hours later Richard comes out and says everything is done. I go out to check out and told him how pissed I was about the miscommunication about the oil change, he apologized and I made sure to get the number of Gregg Proffitt the service rep for that dealership to let him know what happened. The other thing that really pissed me off and made me NEVER to come back to this dealership is that Richard told me that the previous codes for the airbag recall were still present in the car! This means that they did either NOT do the recall which is horrible and when coming to safety to my family pissed me off or they did not double check their work. I contacted Greg Proffitt and he called me and said they would give me a $43 credit next time I went back to the dealership. I told him I am never coming back and just want a refund. 3 weeks go by and he does NOT respond to calls or emails. I then follow up with my last email saying that I am going to leave negative reviews about the dealership and he does not even call me back. He gets Richard to call me back. As if I was not worth his time to reach out to. Richard was great and refunded my money. I am NEVER going back there and will not recommend Sheehy to my friends or family to buy a car or service a car there. This could have been avoided but Greg did not put much effort into any of this.

TH

THE NICE ONES

I have a Nissan extended warranty on my 2011 Maxima that i purchased from this dealership. Took it in on a Monday to get the front suspension worked on. Service guy calls me back and says "the reason why your car is making that noise is because of your front bumper being loose." I go to the service guy, he walks me to the shop to my car. He points to my battery and says" We wont look at your car because you have a stereo installed." Im like "you cant be serious." He fights me to the death about it, then he says "we dont make money on warrantied cars" right before he hands me the keys. I am about to leave, before I decided to stop in and verify that this is correct procedure. I tell one of the Sales managers what just happened and he ran to the back to grab the service manager. Apparently I had been lied too. Long story short the car sits at the dealer for the entire week, doesnt get the parts in till Friday. No loaner, nothing. At this point i just want the car fixed. Friday the car is ready, I go to pick it up. I am driving home and it doesnt seem quite right. Apparently now I have another issue. The camber on the front is at (-2.5) degrees on both sides! I go back to the dealership and the mechanic is like "I dont know." I go to Passport, and they say the bushings may need to be replaced or the control arms. I am attempting to contact the service manager at sheehy, but he doesnt even have a voicemail on his phone so it is damn near impossible to reach him. All I want is my car fixed with no excuses. I paid for this warranty and so far has been complete hell dealing with this dealership. I hope no one has to go through this.. Update 9/12/2016 After the car was fixed, I return home to notice my front bumper was cracked as well as the Rear view camera still not working right. I returned my car last week for these repairs. I did finally get a Loaner car from Nissan. I will say, the Service Manager Ron has been on his grind dealing with me as well as having someone else handle the service for me. I want you to be aware that they have a " bad apple" in service and most people know who the guy is. He is full of it, and unprofessional and apparently a Liar. I do appreciate all the help I have received after the fact, but would I take my car back for service other than an oil change? No. Hopefully this time I get my car back everything will be right with it. We are 3 weeks into so far. UPDATE. 9-23-2016 Back at the dealer. Rear camera went out as well as the Navigation screen. Knocking from front suspension as well as a crack from where they tried to repaor the front lip instead of replacing it. At this point someone from higher up needs to step in and handle this horrid situation. Been about a month and some change and the var is worse than when i brought it here in the first place.

KE

Kelly Blythe

Update: apparently "Kevin" from leckner is now harassing my old work locations because they want this review taken down. This is a very clear synopsis of what happened during my interaction with your dealership. Calling my old place of work and telling them you need personal information to contact me "because she wrote a nasty review" is childish and probably illegal. My review is honest, and lacks any judgements beyond what I have experienced directly from this dealership. With that said, dont give this place your personal information. They apparently dont want new customers. I bought my car at passport Nissan, but figured since this location was closer Id give them a try. Its hard to beat passports service department. They are excellent. This place however, I couldnt even get an appointment scheduled. First, their very non phone friendly website was a nightmare. So, I called the location. The first three times after selecting the service department, no dial tone, no call sent through. The fourth time I reached someone who was willing to help me schedule. Except, the phone line on his end was so crappy I couldnt hardly hear anything he was saying as it bleeped in and out. I ALMOST had the appointment scheduled when I got hung up on. Whether on purpose or a product of their phone line, both are very annoying. I proceeded to call two more times, with the phone line never actually ringing through to the service department and eventually ending up in a dead line. The thing that makes me even more mad, for which I wont seek out this place for service again, is that he HAS MY PHONE NUMBER. I gave the man the number. I was in the process of giving him my email when the lines got cut off. He could call me back, apologize, and see if I still needed/wanted the appointment or at least confirm verbally in a voicemail. No attempt was made. I even waited a few minutes to see if he would call me to confirm. Customer service at its worst. I then called passport and scheduled a service appointment with them instead. In less than 5 minutes.