LensCrafters

Category:	Eye Care Center
Address:	2195 Southdale Center, Edina, MN 55435, USA
Phone:	+1 952-920-8607
Site:	local.lenscrafters.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 13

Reviews 18

Kate Wolfe

I went to this site a year ago to get new contact lenses. The doctor at this office was wonderful, very helpful and personable. I ordered new contact lenses and was on my way, expecting to receive them within the next week or two. Two weeks passed and I called them, my contacts were not in. Okay... So I tried another week later. Still no contacts. At this point I gave up out of frusteration. Luckily I was never charged for them. I choose to go to the Rosedale site instead this year and I cannot speak highly enough of their staff! Wonderful doctors and admin at that site! Yesterday I received an email and post-card "reminding me" of my appointment at the Southdale site, really? There is no way I would schedule an appointment there again. I called their staff to cancel my "appointment" and was rudely told that it was a routine for their staff to schedule an annual appointment. I told them I no longer wanted to receive communication from their site. The receptionist said she would cancel the appointment and hung up. Needless to say I would NEVER recommend using this site! Heres hoping I dont hear from them again next year.

Transition Doc

The bad reviews made me think twice before going to this LensCrafters, but Im glad that I did. I had scheduled a Sat afternoon appt to get an eye exam - from the moment I walked into the store until I left with a great set of frames and a new prescription an hour later, the service was outstanding. I was immediately greeted as I entered the store by Teresa, who then became my personal attendant helping me through the preliminary exam, navigating me through the process of meeting with the optometrist, and finally picking out a perfect set of frames and fitting them. Service couldnt have been better, and with the new technology that they use to read the prescription from the existing glasses, do a preliminary check of refraction error, and photograph your retina without having to dilate your eyes, the whole process is amazingly quick and efficient. Cant imagine a better experience.

Victor Janh

Dont buy any from this place, I buying my Lens and prescription glass for past 5 years in this location from James. Happy with service through him. But Dav- e Sales rep, Gave me a worst service and very rude. Buying $400 worth of Prescription glass. No respect Walked inside the store found James working with other customer, Every one is lazy people.. Definitely they will loose all the customers, Even if you want to go Ask James or Danniell .Not others Please!! Or go to Mall store, They have more collection and better service

A Private User

I have gone to this location for awhile. Basic check ups so I could order new contacts. The last few times I have called the receptionist was incrediably condescending. Now I come to find out that they have lost some of my records and even though my perscription hasnt expired they believe it has. I understand that mistakes can happen and Im not even mad about the missing records. What will make me never go back is that patronizing receptionist. I see from the other comments that Im not the only one. Dont waste your time.

Rice Pirate

I guess a lot can change in a year. Despite the bad reviews, I had a wonderfully relaxed and efficient time there. My glasses broke the night before, so I scheduled an appointment the next morning, they fit me in within the hour, everyone was friendly and knowledgable, the doctor was great, I was given a selection of frames that were all of my taste and a great look for my face shape, and they had me out the door with glasses made in less than an hour. Honestly, couldnt have been more pleasant.

DD GOLD

very disappointed by the general demeanor of the staff here. Will never use the specific store and LensCrafters in general. Wrong brand contact lens was sent despite informing about prior problems. No apologies. Gave me "free samples" for remaining prescription as if that was done by the greatness of the heart. Mistakes happen with everyone and I understand that but being defensive and dismissive about it is what bothered me most.

A Private User

I would not suggest going here. The receptionist / doctors asst. Was unnecessarily rude from the get go. I walked in the door to a snarl. The eye doctor was professional and knowledgeable but with my eye sight he did not have the advanced knowledge I need. Overall I give the place a one star for rudeness, nonprofessional and a lack actual knowledge of anything but 20/20 eyesight. Oh well back to an health partners.

Jordan Wight

I dont know why other reviews are so negative. The receptionists were good. But thats really not whats important to me. The doctor is what counts. And Dr. Ngyuen is great. I like to ask lots of questions, and she is really nice, patient, and knowledgeable.

Jesse Gaston

I stopped in because my glasses were damaged and needed repair. I didnt have an appointment. A very nice lady, I believe her name was Crystal, spent time repairing my glasses and was extremely helpful and kind even though she was busy. Excellent service!

Elliot Fuhr

Pleasant staff, friendly docs. Went in for a corneal abrasion (papercut on eye). They were able to help me right away as I was in much pain. They were very sympathetic, helpful, efficient. If I ever needed contacts or glasses I would go here.

A Private User

I had a great experience. I was in at night when I was greeted even when someone was busy with another customer. I had a different employee assist me of finding trend styles I was looking for and found a pair I love.

always.lacrosse67

was a non customer but they saw me last minute to see if I had popped out my contact. they got me in quickly before closing on a Sunday. Dr. was quick and efficient. I will go back for glasses soon! thanks!

A Private User

6 minutes late with only one other customer waiting, the receptionist made a point of "punishing" us my holding our appointment till even later. This place is not worth the jaunt.

Beverly Foster

I have been getting eye care at this location for a long, long time. They always have good doctors who have dealt with my prescriptions well. I highly recommend them.

Nathan Ciardelli

Losst my glasses while out on my motorcycle. Stopped in and James was knowable and speedy in helping me get a new pair. I was back on the road in an hour.

Duck Lake Trail

eye exam went well. Dr seemed very knowledgeable. Found glasses I wanted. They had to be ordered - told 10 days. Im at 15 and still no glasses.

Lisa Bowman

Received the most excellent customer service from James @ the Southdale LensCrafters. Would definitely recommend to friends & family!

Nicholas Olson

Very attentive, good service for my wife and I. Wife loves her glasses, got them in under an hour.