BMW of Oyster Bay

Reviews 3

JA

Jason Fluger

Steer clear! Not enough space to describe the poor experience. You try and find a positive out of a negative... The positive was that I did not purchase the car there. I contacted them via web, and a salesman "K.P" called me and said the car was available, and another model I was interested in. "Please come in, Ill have both ready for you to drive..." When I get there, the original car I was interested was sold, they had a bare bones version of the same car, but couldnt even turn it on because it had no gas. They wouldnt permit a test drive, and when I asked to speak to a manager... "All of the managers are in meetings all day"- So, the entire dealership is being run by incompetent salesman, whom have zero knowledge of inventory, pricing, and are clearly judgmental from the moment you walk in. I called the manager twice, and left a message... I suppose his meetings will be running over the next 24-48 hours with no opportunity to call any potential buyer back. I have owned several BMWs over the last 5 years, ranging from Z... to multiple Ms... I participate in all BMW track events, and invites. I also own other higher end cars; and in no way shape or form was I ever treated like this in any dealership. Its a shame this dealership operates this way. "Come in... car is waiting for you...." I took a day off work, drove 30+ minutes for a scheduled appointment that the salesman was not even there initially for, and the car(s) were not available and/or on sight. If the car was sold ahead of time; shame on the dealership for this tactic. If this the car had miraculously sold within the 30 minutes during my travels; it would have behooved the dealership to pick up the phone, and call me. I can only imagine the aggravation I would have had if the sale went through... My lost time should be worth something somewhere down the line, but I am thankful that this sale did not occur. I went to another dealership last night; they greeted me, offered me water, brought the car around, sat and spoke with me, took me for a test drive (which I drove), and then we made a deal... all within an hour. I pick up the car today. (I will rate that dealership shortly... I would not want to even mention them in this thread because anything this dealership touches or goes near is a potential black cloud) I will post more of the story, and pictures on the local BMW forums so others may contact me directly for more details. But... be forewarned. If you cant even park at the dealership because they have so many of their own cars in the lot... What does that tell you? They are NOT selling that much... (Correction: 1 had a sold sign on it... But, you wouldnt have known that because the communication was poor from the start). Be warned.... Go ANYWHERE ELSE I will also forward my concerns to BMW USA.

RO

Ron P

I have a very honest, mixed review. Let me start with the positive: My sales person (Chris Micheleas) is absolutely awesome! How awesome, you ask? So awesome that I was compelled to follow him from a dealership that always took very good care of me (Rallye BMW) to his new home, BMW of Oyster Bay. I purchased my first BMW from him in 2001, mostly because he was the only salesperson in the place remotely interested in engaging me as I roamed the sales floor. I never looked back! Just a few weeks ago he moved to BMW of Oyster Bay and followed him there to purchase my 335i. As usual, he took very good care of me, gave me top-notch, priority attention and service and delivered the very best deal he could muster! Chris is a complete joy to work with. If youre looking to get a BMW at BMW of Oyster Bay, do yourself a favor and ask for him specifically. It will make all the difference! Now, for the not so great part of my experience, which has everything to do with the service department. The car that I purchased from Chris last week is the car that I leased from him back in 2013 at Rallye. The short of my story is, after the deal was finalized, they took my car to certify it but returned it to me with my old, expired inspection sticker, a moldy smell coming from my vents (which I complained about before they took the car) and the service counter was not reset - it was flashing a PAST DUE SERVICE message. Of course, all of this made me feel like they didnt really certify the car and in fact, did nothing at all to it after having it for 5 days. I didnt take notice to any of the above mentioned issues till I got home with the car. So I brought the car back the next day and they addressed everything, including the moldy smell coming from the vents - which turned out to be the air micro filter. I thought, "…shouldnt that have been one of the very first things they looked at when certifying the car, knowing that I complained about the air quality??" In the end, they addressed everything and I was fine, but the dealership I left has never made such obvious and careless mistakes. So, the jury is still out on Oyster Bay. It is a busy part of the season and it was just my first experience with them. In my all-out loyalty to Chris, I will attempt to stick with Oyster Bay by giving them another shot at my next service visit. Ill be sure to report back here with an update. I hope it will result in me adding 2 more stars to my review – stay tuned!

D

D Tubian

I brought my car here for service because every time Id make a turn to the left or right, youd hear a noise under the steering wheel. When I brought it in for service, they made several replacements to my car and billing my third party insurance for all the work done. They had my car two days short of a month before returning it to me. Upon receipt, the noise was still there. I called them back and they told me they will look further into it and speak with the BMW regional rep to get approval for further work. After two weeks of waiting, I finally called BMW customer service to complain. Customer service contacted the dealership and managed to get them to agree to repair the car again. Had I not called the national customer service line, I would still be waiting for a call back from the dealership. Finally made another appointment to take my car again. After running another diagnosis test, I was told that the steering rack had to be replaced and I was told Id get back my car in three days. When the new part arrived and after it was installed, I was told it was damaged and they had to get another replacement. Naturally I asked them, why would you install a replacement part if it was damaged? I was told it had to be installed in order for them to detect that it was damaged. Whatever...so I waited another week for another replacement and installation and by the time that was finished two weeks had gone by. Although, my service representative, Akeem, was a professional throughout, I feel the technicians there who work on the cars are either not very experienced in what they do or they are just careless when attending to customer issues. The fact that the first time they misdiagnosed the problem of the car and made all these repairs that were either unnecessary or did not address the problem I came in for, was not professional. Granted that my third party warranty company paid for it, nevertheless, I was very disappointed with the outcome and the amount of time they held on to my car only to get it back not fixed the first time around.