|Address:||11077 Pines Blvd, Pembroke Pines, FL 33025, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM|
Honestly, I have never seen worse customer service than at this store. I came to get my ring cleaned 6 months after my fiancé purchased it and, upon entering the store, nobody even thought of greeting me. Finally, after waiting for 5 minutes with the manager and another employee walking past me as if I did not exist, I wondered to the jewelry repair center. I asked where I should go and the very rude guy behind the counter responded, "here but Im busy working with them right now." I explained to him that I didnt ask him that and would wait. For another almost 20 min I stood there. Nobody said Ill be right with you, nobody said sorry for the wait. The guy just kept tapping at his computer as if I did not exist. Finally, I couldnt take it anymore and asked how long it would be. With attitude, once again, he said "I dont know, I have to finish paperwork." I then asked how long do you think it will take. He said, I dont know. Now very frustrated, Im starting to get agitated and I told him give me an estimate. He says, 20 min. I lost it. I told him to get me a manager. It should be noted that I am still waiting for the manager to come talk to me and its been another 20 min. Long story short, DONT come here unless you deal with Alan! I must say that Alan is amazing! He diffused the situation and helped me right away. He made up for the horrible customer service I received from Miguel (avoid him at all costs). The manager, Jennifer wasnt great either but, to be fair to Jennifer, she said she came over but I was on the phone. However, I was sitting almost right next to her for another 10 min and she didnt come back over. I guess she figured I didnt need her anymore. To conclude, DO NOT come here unless you go to Alan!
WORST customer service. Ordered online, and received the wrong size. They didnt size the ring in the size I had asked. Had to drive to the store, only to be treated horribly for something their company had gotten wrong to begin with. Lady spoke to me from the other side of the counter and couldnt even walk up to me. I explained to her that my online order had not been sized correctly and her response to me was "you are going to have to pay for that". Mind you, I had bought the extended warranty on the item, but she was so fixated on treating me like someone that had no money to spend that after I told her the order came in wrong she said to return it and reorder it. I explained to her once again that it was not my mistake and that I had the extended warranty, she asked me to walk around, she couldnt even have the decency to walk up to me. She sent me over to the repairs section and another lady helped me who wasnt as bad as her, but just seemed like she didnt want to do her job. I decided to leave all my other jewelry for their cleaning and inspection and she just seemed frustrated about having to do it because her computer was slow and whatnot. When I was done she didnt say thank you or anything, the lady that was super rude from the beginning looked up at me as I was walking out and didnt say a word. Not one person said thank you or have a nice day as I walked out. And the only person that had even greeted me when I had entered the store was the security guard. I have spent thousands of dollars in that store and referred family and friends to them. But I will never shop at that store again, or online for that matter.
I will probably never want to walk in this particular store again. I was browsing around and the atmosphere was like a cut throat competition. Hearing complaints from the sales associates on how they worked with an individual for a long time and they went to some one else to purchase the item from. I heard for the entire time I was there I wanted to speak to a manager (a blonde mature lady) but I was told she cannot be bothered because she will not leave her appointment/sale for no one, not even a complaint or concern. Great Management Skills! They also do not like it when you try to return something, I experienced that to. It is awful when your being coerced by the staff to do what you do not want to do. If you going to spend your hard earned money make sure that is what you want because you may walk out the with something you really didnt and have no recourse except for social media. I was waited on an associate to assist me, but the drama and tension in this establishment kept my dollars in my pocket. I just went elsewhere. Not like they used to be unless you are purchasing from them, otherwise it is a waste of time and money. Happy Holidays!
I brought my mothers ring for repair to this location on December 26, 2014. When the ring was initially purchased at this location in September, I purchased an extended warranty in the event of any damages. This location has had possession/been responsible for the repair of the ring since December 26, 2014. It is March 30, 2015, and no one has given me nor my mother a response as to when the ring will be back on her finger. Has anyone else had any issues with this locations repair/replacement of their jewelry? My mother has called and spoken to numerous personnel from this specific location and has yet to receive a date as to when her ring will be ready. I am furious with the level of customer service that my mother and I have received from this location considering the amount of money invested in Jared Jewelers.
We ordered a custom piece (over $6000) a month ago. We havent been contacted a single time to come in to view an image or a wax since the initial order. We were promised the piece would be ready by the end of April. No one has contacted us at all. Weve been into the store 3x since then and were promised a phone call each time by Jennifer Edwards and Alexa - to no avail. Dispecable, the lies and horrible service. Looks like were going to have to contact a lawyer and the Better Business Bureau. I refuse to make a payment on item we dont have or have never seen. This is the worst service Ive ever had.
What a headache. This location was extremely packed on December 26th, so the low rating relates, in part, to the unreasonable wait time. The orher component to my experience was Mike, this employee in my opinion was awful - very inconsiderate and "matter of fact". We went in for a warranty concern and he treated us as if we intentionally damaged the jewels and we were trying to pull a fast one. The manager can thank him for losing a customer! I would rather take my business elsewhere before shelling out another dime for poorly designed jewelry sold by prejudice staff.
Go straight to the Boca Raton location where they know how to treat people. I was never so disappointed as I was with the Pembroke Pines staff. They were very rude and not helpful in the slightest. I had a defective hoop earing that I purchased from there that continued not to close properly after they attempted to fix it. They refused to assist me in a replacement. I had to call the 800 number and they directed me to Boca where I was helped in a jiffy and without an attitude.