Lone Star Chevrolet

Reviews 3

TH

The GuyMox

** Sadly, I have to update and change my review of this dealership. I got a junk email after my visit about how "Lone Star Chevrolet Likes Your Vehicle." from the "GM." "Thank you for visiting our Service Department recently. We noticed the condition of your vehicle and would like to buy it! In the past few weeks, we have depleted our pre-owned inventory and are in the need of restocking our sales lot with "quality vehicles", such as yours!" Blah blah...More than likely automated crap they email to people with cars or trucks that are over 5 years old. Including the apparent fact the GM did not read or was not advised of my response to the previous email in regards to "How did we Do" that you get after service. well my response to the GM went like this; Obviously you have not read my most recent review of my last visit to your service center. See in full below; Pertaining to the most recent fix @127k miles or so, seemed to be a very simple fix which was to replace the Variable Cam Solenoid for my 08 Trailblazer, (sadly my Check Engine Light did Not come on until I was parked in the Service Center, and occurred when I turned my Truck back on to let the Service Tenant listen to it.) This issue which apparently is a SERIOUS ISSUE with the 4.2l I6 which I was never alerted to. Yet, with this Dealer Priced part @ $70, (Rockauto Max cost is $50) the swap of the very Accessible, and VERY SIMPLE fix Cost Me over $400, and with an Oil Change, which apparently was needed considering I was told to be 4 quarts low. Brought the cost to over $440, which seems extremely ridiculous considering Id changed the Oil just 6k miles or so earlier and my truck doesnt Leak a drop. Doesnt smoke due to burning oil either. (I still Have yet to Locate the Advisement in My Owners Manual, as I was advised of a 1 quart loss for every 2k miles Driven, told to me by your Service Tech "Sales pitch" GURU) Then being told I needed to buy a new truck because of this issue, with the Solenoid, was kind of odd considering Oil was always changed at the directed Intervals from when I purchased the Truck. Which after discussing with a trusted member of Lone Star Service family, stated that I shouldve been changing the oil every 4-5k miles and NOT the 6-8k miles or when the Light comes on, as instructed at time of purchase. Which at the time Seemed like a Nice Technological advance that the truck could tell me when it was time for an oil change. (Which is also very odd, due to the fact I drove 25 miles to and 25 miles from work everyday for the last 3 years or so of owning the Truck, and oil change advisements these days are longer between changes pertaining to longer daily commutes, compared to shorter commutes) NOW I wonder why if my truck was 4 Quarts LOW as to why the Oil Light NEVER came on, considering the engine only holds 7 qts to begin with.(odd, but correct) I am the Original 1st Owner of the Trail Blazer in question, but after looking into the causes of the clogged Solenoid, and referring to the Techs Comment that actual "Shavings" were what clogged the Solenoid and that they were NOT Micro in size, and being advised the Crank Shaft had "Slop" in it, (Found by placing a pry bar between the Block and Crank Pulley) but not being told how much slop, .005"-.015" being common, and an acceptable front to back tolerance for the 4.2l I6 Crankshaft Movement from what I have read. I decided to trade in the Chevy, and vowed never to Buy Another Chevy EVER. I couldve done the solenoid swap myself in an hour or so for less than $50 and would not have been without a truck for 3 DAYS, if the Engine Light had come on and was advised of the issue for FREE by any local auto parts supply house. Lone Star charged me $110 even though I had them do the repair, usually this cost would be waived upon agreed repair, but NOPE, still got charged for it! I will never buy another Chevy again..

ST

STEVEN perez

Buying my 2015 Silverado was a good experience, especially being that it made my wife so happy being that the truck was for her. I take the truck in for the first scheduled matainance, oil change and tire rotation. First they could not locate the tire lock key, which was on the opposite side of where Gene was looking, at that point it was all hands on deck to find a key for the locks. With that said they still managed to completely over fill my engine oil, if anything didnt drain the oil to begin with since the oil was still dark and appeared used due to the smell and the viscosity. This was noticed after the truck began blowing white smoke out of the tail pipe on 1960, 3 miles from the dealership, I then contacted Gene on his cell phone, telling him about what was going on with the white smoke. His response was the service department was closed and to bring it by in the morning at my convenience, basically telling to keep driving the truck. I drove the truck further to a friends house, by that time the smoke was more consistent, I then called Gene back getting nowhere with the same response, (keep driving it). I checked the oil level and seen it well above the area where the oil level should be, I then contacted Mike S. In the service department to just get the same response, keep driving it, even though it was over filled with oil. 4 inches above the recommended area on the dipstick. I came close to draining the oil myself, then decided No, this is not my problem, (in reality it is being that im the one obligated to pay the note), I then contacted Harry, the great sales rep/now after hours matainance dept problem solver. Harry then went out of his way to fix the issue by picking the truck up and sending a loaner on location, but not before trying to coax me into draining the oil myself. The following day no word from a manager till after 5pm, Mike D. Then argued the fact that it was over filled by downplaying the mistake by saying it was only half a quart over filled. The conversation was over filled with contradictions just as much my engine oil was over filled, he held up to being polite and doing as much as he could to make me feel better about his technicians mistakes by making justifications for thier actions, im sure they were talked to about their mistakes, but that does not solve the fact that my wifes new truck engine was tainted with over filled oil burning which will tell any mechanic that oil made it to parts of the motor where it shouldntbe, after a nice conversation with the manager of coming to the conclusion that diagnostics will take place in the morning. This definitely breaks my confidence in this company and thier service department,,, all because of a simple oil change,

MA

Marc Phelps

I had my 2013 Silverado HD2500 towed in yesterday. I guess I should have read the reviews on service before I did. It took 4 hours for someone from service to respond after I called 3 times. I got hung up on once, the second call I was transferred and I let the phone ring for 3 minutes (I actually timed it on my phone) only to have someone pick it up and say the "F word" and hang up and then the third call I got sent straight to a voicemail. All this while standing there with the tow truck driver who needed to talk to them before he could take the truck. He felt sorry for me, gave me a name of Mike Sanchez who I attempted to call with similar results. He finally called me late that evening and said he would update me in the morning. I called the next day at 1113 am to get an update and left two voice messages with no response. When I finally reached Mike he said my truck was still waiting to be seen because “he only had one diesel tech”. When I asked to speak to the service manager the receptionist gave me 10 minute sob story on how service is across the street and she has no control over them. Reading all the reviews it seems they take care of you on the front end with great service during the sale, but their service department has nothing but bad reviews on here. Wish I could keep my job running a department like that. I saw the service managers number on the generic response the dealership posts on here also and tried to call it, no luck. They did finally call me and they were nice, but it took a lot of pushing to get a simple answer. First time I have had my truck taken here for service and it will be the last. Just to add a little more, when I finally got my truck fixed they said the place that had changed my fuel filter used the wrong filter and that was the problem. They charged me $139 for a new filter and gave me the "old" filter back. When I went the oil change place they had video of the service on my truck. The filter Lone Star gave me and the filter the oil change place put on where completely different colors! The oil change place was stand up and refunded me my money regardless but I would not trust Lone Star Chevrolet service. When I called back to disuss it with them they hung up on me! #lonestarchevrolethoustonsucks. *** I attempted to email Ronald Calda twice, as well as the GM and I left voicemails with my number and I am yet to get a response. Do not let Lone Stars email response fool you, it is a "cut and paste" response they put on every bad review. No one responds, no one answers the phone. Lone Star and the entire Sonic Auto group are bad business!