Category: | Used Car Dealer |
Address: | 16825 Katy Fwy, Houston, TX 77094, USA |
Phone: | +1 888-367-6962 |
Site: | hertzcarsaleshouston.com |
Rating: | 3.5 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM Closed |
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Deborah Luik
Itzy the mechanic who has fixed the cars in my family for over 40 years recommended that if I wanted to buy a used car I buy it from other CarMax or Hertz. CarMax prices were too high for me although he says their warranty is one of the most useful ones so I limited my choices to cars rented by Hertz. The salesman truly are low pressure . They are equally helpful whether you do the rent-to-own option or buy a certified car off the lot and will also answer questions for each other. One caveat, if the salesman says someone is looking at the car, its true! I waited until the next day. The car was still there but the guy had dropped off a check and called and finalized the contract while I was test driving it. Also, the criticism that only one key is given is true for all of the Hertz cars but you will also be given the name of someone who can cheaply reproduce your key. Mine will be about $15 each for a couple of plain keys and another hundred if I want an extra remote. I preferred the certified cars on the lot because they are checked over by a contracted mechanic (Pepboys in this case) who is motivated to find and fix everything before you get it but to have a larger choice of cars, I switched to the rent-to-own option even though those cars are to checked out by your own mechanic only, and not guaranteed to have small removable parts like the cargo cover and floor mats. Also they have to be brought in so you dont get them right away. There is a date when each will become available though mine was ready several days before the expected date. That created a problem because there is a $300 discount for Triple-A members but you have to have your permanent card and I had just ordered mine. My salesman, Brian Garza (the I10 location...great guy!) worked around it and also scrounged a cargo cover up for me and even covered the two tiny scratches on the car for free resulting in me getting an absolutely flawless car inside and out including the undercarriage and under the hood validated by my mechanic he said normally he can find something wrong with any car and it was almost embarrassing that he couldnt find anything at all with this one at 35,000 miles. I think the threads on the web about misuse of rental cars are a boogeyman that is unlikely to affect the average buyer. We rent cars all the time and the only ways we dont take as good of care of them is possibly harder braking, a few hard accelerations just to see what they can do ( many if they are underpowered and we need to pass cars on grades). My car had had a brake job even though it was relatively young and had new tires in front but my mechanic says otherwise cars are meant to be driven and a little hard work wont hurt them and if there is actual damage, Hertz normally sells them at auction. And a quick plug for the Kia Soul. Small, cheap, fun to drive, good for tall families and carries a huge amount of stuff including a big computer desk with a swing out worktable, another desk plus other stuff in the same load! Adding on...I read the other reviews and should mention I also had a problem with actual vs inventory. The pic was a red car and the inventory said white. The lady at the rent-to-buy phoneline said believe the inventory but offered to check the invoice. The car was red. I decided to order it anyway and it turns out to have an even higher Edmunds value in that color so I cant say I was harmed by the mistake and I wouldnt have had to take the car if I didnt like it but it does confirm the reviews that say their data isnt always accurate.
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Heather Bryan
Recently purchased a vehicle here...never again!!! Run from this place!!! First let me start by saying the web inventory and actual quality of the vehicles is not accurate by no means. Upon getting there the salesman seemed really friendly yet not knowledgeable about his job. He showed us some cars within what we were looking to spend. The first car had a 70 point Hertz Certified Inspection Tag hanging from the rear view. Now we didnt even take this car out of the lot because it sounded and drove horrible just from the parking space. We let him know and he suggested another car. I actually fell in love with it even though the miles were high for a 2012. While we were driving it I noticed it didnt have the tag on the rear view. I asked him if all their cars were Hertz Inspected....He stuttered and said YES! Now here comes the real zinger....When I asked if this car we drove off the lot was inspected he said Oh Yes ALL CARS ARE BEFORE TAKEN OFF THE LOT!!! Later on his supervisor said it was NEVER INSPECTED AND WE SHOULDNT HAVE TEST DROVE IT! Mind You Im Pregnant...If anything would have went wrong while test driving that car.... I cant even imagine! So the Manager said they would have the car inspected and ready the next day. In my Opinion they did a halfa** job just to make the sale with no regards that you are selling this to a family with young children. So we started the paperwork and the car was ours already. Well the next day we started getting harassing phone calls because we werent there early enough. We explained since the dont take checks, debit or credit cards we have to pull out the cash; which took an extra day. Immediately the salesman is blowing up our phone threatening to sell the car people are looking at it etc. Yet we had already started the paper work loan process. There was and still is several things wrong with the car. All of which they knew about. We even mentioned one of the things they said they fixed yet never did. So I go to get my oil change approximately a month after we purchased the car to find more problems with the car. ALL the TIRES ARE DRY ROT/BARELY ANY TREAD, BAD BRAKE LINES/HOSES, TRUNK LEAKS, THE WINDOW PANEL ON PASSENGER SIDE FRONT & REAR ARE MESSED UP, MY BRAKES GRIND!! While all of this is going on our salesperson (who by the way got a bad survey) was texting my husband threatening messages because we hadnt physically brought in the insurance. We had already texted him the info. Yet he goes on to say that he called the finance company and that at any moment they were going to repo our car??!!! Really Wtf!! Now they are trying to say theres nothing wrong when i have documented proof from Midas. We have hired a Lemon Law Lawyer!!! If you want a quality vehicle & a company that really cares RUN FAR AWAY FROM THIS PLACE!!!!
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Kita Smith
Made an initial inquiry online about a specific car and Larry in the rent to buy department was the one assigned to follow up with me. I had chosen a 2015 Nissan Altima with on 13,000 miles on it. Upon speaking to Larry he informed me that the car I had selected was not at his location and would have to be shipped there which could take 2 weeks or more to arrive but he had some on the lot I could choose from. I informed him that I wanted a car with no more than 30,000 miles on it. All of the cars on Larrys lot exceeded that mileage but he said he would see what he could find and call ne back. Larry never called back so I called him back to follow up. He stated he didnt have what I wanted and he was very busy and would call me right back in a few minutes. I week later nothing from Larry. Larry seem like he didnt want to be bothered with me since I wasnt getting the car he wanted me to get. So I decided to go to the Hertz South sales location. I went in filled out all the financing paperwork and they told me they would have the car by the end of the week. Great! Or so I thought until I got a call from the dealer at the new location tell me that he received a call from Larry telling him that he was the one working with me and that he had ran all my paperwork with the bank and I was denied credit. This was all lies that Larry had told. I had not spoken to Larry or anyone in the Katy office since Larry had rushed me off the phone 2 wks prior. Larry needs some customer service training very disappointed.