AutoNation Chevrolet Highway 6

Reviews 3

SH

Shana Butterworth

I wish I could give negative stars. 2 weeks ago my car was totalled when an idiot hit me while texting and driving. To make matters worse, car dealerships like Auto Nation Chevy exist. Saturday, I began the day having researching thoroughly the types of cars I wanted and the price point I wanted to be in. I went to many aggravating and gimmicky dealerships that day but AutoNation took the cake enough to get a review. I had found the car I ended up buying at Jeff Haas Mazda but wanted to make sure I had properly weighed all of my options before entering into such a large purchase so I called and was answered by Elizabeth. I asked her about a 2014 Chevy Equinox on their website with only one photo. She said it had the features I was calling about and asked if I wanted to test drive. I said yes and asked if it were available as I was only 20 minutes away. She said yes and that she would have the keys. We arrived and she was on the phone, turns out she is the receptionist. I was passed off without explanation to a younger salesman who pushed my boyfriend and I into a backroom, asked for my phone number and immediately asked if I wanted to run a finance application. I was agast! Why would I apply for a car I hadnt even seen. I expressed this to him and said I wanted to test drive before making any kind of commitment. (Also, I had a large cash settlement from my wreck so wasnt financing anyway...your loss) He asked for my license and disappeared to "get the keys". He was gone for at least 15 minutes. We got up to leave and as we were looking for him he comes back with 3 sets of keys and says he cannot find the keys to the car I came to test drive and doesnt know where it is. He said he can show us similar vehicles. I was angry but decided to give it a try. The keys he had were for 2013 models which were not rated as safe as the 2014. They were also priced higher, well the ones that were there were. Two of the three keys were to cars on the lot and the third set didnt appear to go to any of the vehicles. I pointed this out to him and asked why the 2013 models were more expensive and with higher miles. He said it was because they had features the 2014 did not; features I specifically called about. At this point I decided to leave. I called the dealership 15 minutes after leaving to speak to a sales manager. Elizabeth answered and I told her after that experience, I wanted to speak to a manager. She tried to talk her way out of it saying she didnt know what the specifications of the vehicle were because she just answered the phone. This would have been helpful information before I drove all the way there and left the other dealership with conveniently closed while they were wasting my time. I finally spoke with the manager who said he was sorry and he would personally text me photos of the vehicle first thing Monday and that it was in the shop as it just came in on trade. He said he would also send me the Carfax and they would work out a deal for my inconvenience. I didnt get photos until 1 PM Monday at which point I had to ask for the carfax. I gave him my email and he sent me a link to the vehicle, at the original price with a button for the Carfax that would have made me fill out a finance application to see it. Horrible experience. I would go to a chop shop that was obviously conducting illegal trade before I purchased a vehicle from them; at least than I would know exactly what I was getting. AutoNation Chevy is an absolute wreck of an establishment.

VA

Vanessa Marin

I purchased a brand new chevrolet malibu ltz in July of 2012. All was fine and dandy and I could verify information over the phone and email regarding documents needed to finalize my car purchase. Well recently in the flooding that ocurred on 5/18/2016 my car was flooded and deemed a total loss. As if this didnt stress me out enough. I had to stay on top of the insurance carrier and gap claims. When I called the dealership to cancel my extended warranty contracts I spoke to a finance manager by Wilfredo Rubio on 4/26/2016 he told me I had to drive to the dealership to sign any documents required to cancel out and to make sure I was there no later than 5. I explained the waters were still high and I didnt feel comfortable driving to their location plus the hours did not suit me since I had to work until 4:30 and I work 30 minutes away. I really felt as if they wanted me to just drive in so that they could try and sell me another vehicle. I had cancelled warranties before and always done it by fax or email but they said they could not due to HIPAA. I then emailed him on 4/28/2016 and asked if he could please confirm with another manager if I could do everything online or fax since my email was the same and so was my phone number. He said he would look into it. Friday 4/29/2016 came and I still hadnt heard back from anyone at the dealership. I finally received an email that he would email me the documents when he received them. Question: How is it that the documents werent available but if I would have drove to the dealership they would have been? Saturday 4/30/2016 I drove 30 miles in the rain with a newborn baby who was sick and to top it off I get there and think I have signed the correct document only to find out that it wasnt the correct one. I received an email on Monday from Wilfredo stating I needed to sign the document attached and I asked why because I had already signed all documents on Saturday. He said why did I go to Phyllis if he was the one taking care of my cancellation. I explained they directed me to her when I arrived. He said didnt you understand my email? He was such an excuse my language ASS!!! I explained to him that at this point I could care less who processes the documents as long as it is done. Being that I am a single mother and do have enough stress they should be more pleasant and convenient to their customers. I am in the market to purchase a new vehicle but they will NEVER get any of my business and I will make sure to tell people whom I know how rude and unprofessional they are when it comes to helping their customers in these complicated situations. Sincerely, Vanessa E. Marin

GE

george j

I visited the service department with my 2007 Chevrolet Silverado for some rear end work due to multiple noises. I received a call with the amount due to correct said issue, I okayed the work to be completed . A couple days later I went to pick-up my truck. I arrived there and made my payment to the service department for work rendered. Upon leaving the one of the noises was still present, and I also noticed one of my center caps a missing from my rims. When I arrived back I was told the mechanic noticed the cap was loose and still left it instead of removing it and informing me he left it on and as far as the sound they will look into it. Due to only having one vehicle at the time I couldnt leave it at that time i would need to return another day. A week later I dropped it off again. A week later returned and to my surprise my truck sat there for the whole week with nothing done. What was told to me is the manager that was handling the return visit was no longer with the company and the new manager received the blunt of my frustrations. For the inconvenience I was granted a rental vehicle. I called and returned to chevy and spoke with my original service guy and in was told either Im not in the loop anymore about your truck,, the manager is out for the day , on vacation on a test ride etc. No communication about my truck until I called multiple other times and left my name with one of the other service guys then I got a reply. The second visit I was told that I needed one part that was right at 600 dollars to finish the repair. Also work that I agreed to a long with the first $1500 on the first visit. 6 weeks later my truck is ready, only finding out because I made another visit there for a update. On check out another bill for 1400 and change for work uncomplicated to me. It went from 600 to 1400 without one single call. The financial part was not the issue it was the communication. With issues the price was adjusted but still not to what I was quoted. I paid and revisited the issue about my rim. Again in was told we need to look into it even though its already been 4 months with it missing. The manager found one online but it was a incorrect part number, then found a set of 4 that was right at 200 dollars. In was asked do I wanna buy the set and they will cover $75 of it , so not only did you lose it now I have to pay because you lost it. There also was a sense of aggravation when it came to the rental truck. All in all I know theres alot that also took place that I missed. I will never return to this Chevrolet and I wish I didnt have to rate it with the one star but thats the only way to leave a review..