Porter Nissan

Reviews 3

AS

Ashley Meyer

First of all, many people wont listen to my advice and spend countless hours shopping around. I did the exact same thing. My wife considers me a professional car shopper and refuses to go with me anymore. I suppose anyone who takes 2 weeks off work to track down a deal of a lifetime may deserve that title. Of course I did the Edmunds and Truecar certified pricing certificates. However there’s no reason to go this route unless you enjoy being bombarded by 15 emails and phone calls from car dealerships. All you have to do is look at the Truecar website and fair market values. You dont need the certificates. Look at the trends, incentives, pricing and call Jason Channer or Im sure anyone at Porter Nissan. Trust me you can save yourself so much time and energy. In almost 2 months Porter Nissans price never changed. It was the 3rd best price nationally not locally but nationally. Obviously the internet has changed the automobile industry and there is only so much even the biggest car dealers can discount. Once you’ve established your price I assume customer service would be the next important item. This is where this dealership excels. In regards to financing, Porter Nissan called Nissan Financial and got us moved up a credit tier which in itself saved us 2500.00. We had visited other dealerships and had 2 other deals that didnt go to bat for us towards better financing. Even after we signed all the papers, Jason took another 2 hours to go over all the options and features of the new Murano with my wife. At this time I had a great chance to get to know some of the other sales people at this time. Alicia, Chuck, Jeremy and Lee continued the great customer service even after the car purchase, towards an out of state customer who had already signed. They obviously enjoy working here, it’s not your average dealer. This is a stress free environment. Very welcoming, modern, spacious and clean Nissan dealership. Thank you, to the managers Gene and Bill who took time to thanks us for the chance to earn our business and following up with us every step of the way. Also thank you Bob Fawley for handling all our financing and paperwork. Not at all intimidating and took his time to go over every aspect of our financing and purchase. He’s an honest straight shooter who gave us actual advice that benefited us, the customer. I know how things can change in the finance office but not here. Jason Channer, I can’t say enough about his attention to detail and over all concern with earning a customer for life. In all my years of car purchases I’ve never experienced someone who truly cares about the customer like he does. Thank you for taking time for me on your days off, making sure my wife was happy with every aspect and even following up with us after the purchase. My final advice, if you’re in the market for a Nissan and live in the tri state area, make sure these guys are one of your first calls. As we drove away and weeks later we still feel we got the best deal possible from a dealership who remembers the old days when the customer has options and deserve a better buying experience. I now realize why Porter Auto Group has been in business for 125 years. As you the customer realize, I can be long winded. Us as consumers depend on these reviews for making mostly the 2nd biggest purchases in our life. Generally I try to keep them short, however the experience we had at this dealership exceeded every expectation we could hope for. This was a great buying experience by an informed educated consumer, and it needed to be told. A.R. Meyer

KE

kev w

This is my 2nd experience with Porter Nissan and will be my last along with anyone I know. My first purchase was a nice vehicle however there were issues with the vehicle that should have been noticed before it was sold, Each time I found one I called them and surprisingly they fixed it for me. that was the main reason I came back to them a 2nd time. However the 2nd time was unreal, not only did I end up getting a vehicle that was way overpriced, there is no way in hell that the people who inspect these cars before putting them out for sale did any type of inspection. Now I know why they made the deal and I was able to get the car at a lower monthly payment. When I left the dealership after picking up my vehicle I noticed smoke coming from the engine not alot but there was smoke, once I got home it seemed normal oil runoff, smelled just like it as i have had other vehicles do this. so I waited for a little while before looking into it, about 2 weeks later I got a call from the sales rep to see how my car was running and just a friendly how are you, well I told him everything that was going on and he also said oh thats just run off from the oil so I figured hey I was correct and no big deal, well to my surprise. after getting routine maintenance on the vehicle oil change and breaks etc, the guy told me I had a leak and it would be good to take it to a place that specialized in transmissions.( hmmmm thats weird) so after I was able to save up for this palce to actually look into my car they told me that this is something ford/lincoln is well aware of and they have been replacing these differential in the transmission left and right bc this is something that was an issue on the edge and the mkx. How did the people that looked at this vehicle at porter not see this or was not aware of any major issues on the vehicles they put on their lots. So I contact Porter liek I have ion the past to let them know and I get the guy sayign sorry my hands are tied you have had the vehicle for so long and its not there issue,,,WOW again this is something that should have been fixed before you sold the car to anyone. I could understand if this was a smal issue however this was something any normal person could find out and the certified mechanics there couldnt or should I say didnt care and just sold me this vehicle, What a rip off, They should be responsible to fix this issue bc if they had people to do their jobs correctly this would have been corrected before the car went on the lot for sale. But this goes to show they could care less. With that I will NEVER EVER go there again and I will advise everyone I know to go elsewhere bc this is not the way to treat customers especially repeat customers and not way to sell vehicles that obviously have issues before they are bought.

MI

Michelle Jagga

I had the worst experience dealing with Mike Reeger. I live in Baltimore, MD and drove by hundreds of dealerships before I made my purchase at Porter Nissan in Newark, DE. I searched high and low for a particular car, found that car at Porter Nissan. My salesman Eric, was great, very professional. I purchased a 2007 Nissan Maxima on Saturday, September 20th but couldnt drive the car home that day because it was filthy and two tires needed to be replaced. I was able to pick the car up on Monday, September 22nd. I had the car inspected in MD on Saturday, Sept 27th; it failed MD state inspection (you know minor things like BRAKES [metal to metal] and TIRES, yeah right); the repairs had to be completed by Porter Nissan Service Center. Not even two weeks after having this car in my possession, I asked that they look at two additional items (as a car owner, who JUST purchased a USED car who had concerns). Well, because the car had so many miles on it, no extended warranty was available. Initially, the service center was advised by Mike Reeger NOT to complete the request/concerns I had (outside of the MD inspection repairs). After having a back and forth conversation with Mike Reeger, he finally agreed to inform the service dept to look into my concerns/request. Mike Reeger advised me on Friday, October 4th, that he would have the service center look at what my concerns were, but he would need to keep my car until Monday. I reluctantly agreed (they had my car for two full days and could have looked into what my concerns were within those two days) I called that Monday at 3:20 pm to check on my car. The service department informed that they werent advised to continue on with my concerns. I called Mike Reeger to find out what was going on and he danced around this situation like a cat on a hot tin roof! After more back and forth with him, he finally admitted that he "dropped the ball" by not informing the service dept to look into the things that I previously requested (they could have looked into it on either Friday, Saturday or Monday). I asked, well because you "dropped the ball" what could be done for me...he told me, oh were doing you a courtesy right now, by diagnosing your request! I then said, please call me when my car is done. I NEVER received a call from Mike Reeger. A week later, I still have yet to receive a copy of the repair order stating what repairs where completed by the service department. I hope that when I give the dealership the certificate stating that the car FINALLY passed MD state inspection, they will honor my request by obtaining the Chesapeake Bay tags I asked for when I met with Mr. Porter in the finance department. Signed, Not too much of a happy camper/car owner, Sharon M. Williams