Category: | Used Car Dealer |
Address: | 4040 Jeffco Blvd, Arnold, MO 63010, USA |
Phone: | +1 636-282-5400 |
Site: | insta-credit.com |
Rating: | 2.7 |
Working: | 9AM–8PM 9AM–7PM 9AM–8PM 9AM–7PM 9AM–8PM 9AM–7PM Closed |
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Lisa Baxley
This place doesnt even deserve a half of a star but it doesnt give you that option. My life has been a nightmare from hell since november when we got our 07 Equinox. We purchased it on November 17th,2016 and bad to return to the service department on November 18th,2016. That was just the first time we had to go back. We were back multiple times for the same issue from November to February. In February they kept my vehicle for a week and when it was returned it worked okay for 2 weeks and then the same issues started happening again. When I called to set an appointment to bring it back in they told me it would be 60$ just to start diagnosing but that price was subject to go up depending on the extent of diagnosing that they would have to do because my warranty was now expired, but it was doing the same thing that it had been doing since we bought it. It is now August and we are still struggling to figure out whats wrong with the car. We didnt take it back to insta credit automarts service department because they are ridiculous we are a younger couple with 2 kids and 1 on the way. We went there to get a car that was dependable. We knew we would be paying more than the vehicle was worth but with our credit it was our only option at the time and we still go screwed over. We are due to have our baby in 10 weeks and trust me theres nothing like being 7 months pregnant and stressing because you have been screwed over and dont know how your going to get to your appointments, your kids appointments, work. Its just crazy. I wouldnt recommend this place to anybody. It has left me in tears multiple times. Its rough when you try your hardest and cant get ahead. Today will be another day of tears because my vehicle isnt operating properly and my kids have missed their appointments. How do you not feel like a failure as a parent when your doing the best you can and its not good enough. Thanks insta credit you guys dont seem to care about messing with peoples lives.
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Caitlin Nicole
Not happy at all with the experience that I am still going through. I leased a 2003 Saturn L200 from them about 6 months ago, and Its been nothing but problems. The first issue occurred about a month ago and it costed me 300$ to fix. Well about 2 or 3 weeks later my car was broke down again, they took it in "fixed it" and it was given back to me. And then a week later it was broke down AGAIN, so they did the same as last time "fixed it" and I got it back. So a week later I was sitting in a car again that would not start, this time it was the battery, I paid 125$ for a new battery. I finally thought my problems would end there. Buuuuuut a week later (yesterday, February 19th) I had just put gas in my car, went to start it and it wouldnt start ONCE AGAIN. So at this point theres not much I can do. Im having to pay 125$ for a tow truck OUT OF MY POCKET, so they can deal with this lemon again for the fifth time in a month in a half. Im paying 6,000 for this car and was told its ONLY WORTH 500$. Its very upsetting as Im a young 19 year old who is working hard on her credit and Im in a situation like this, where it can easily be ruined because I dont want to pay for a car that doesnt run. They told me on the phone that they will have the sucky service department look at it, figure out whats wrong with it (which they never do) and well go from there. They owe me a whole new car that runs. Ive been loyal, I pay my 300$ monthly payments EVERY MONTH on time even though Im driving a lemon. Im pregnant and cannot be dealing with this kind of bullshit from these people. Bottom line is, I DO NOT RECOMMEND THIS CAR LOT TO YOU. THE TROUBLE AND STRESS AND HEADACHE IS NOT WORTH IT.
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Richard Nettles
Highly unsatisfied with their shady and illegal practices. Giving them 1 star is too much credit for them. They had on their website that they help customers build their credit back. The salesman confirmed it as well as the woman in finance that did the contract. At first, they reported wrong information to my credit report, told me to dispute it with the credit reporting bureau, then they refused to respond to the dispute. During the first 7 months they ran my credit multiple times without my authorization, let alone even making me aware of it. I attempted to resolve the situation through the BBB, then went to the State Attorney Generals office after that failed and the company continued telling me that its my problem to resolve and they have no responsibility for it. Now, I have been receiving harassing phone calls from them after I was put on their do not call list per conversation with Mike Marsh, chief legal officer. The woman that continues to call me, Jane, said that she was instructed to keep making contact. The phone calls are recorded and Missouri is required two party consent, Jane refuses to acknowledge that there calls are recorded. When I asked to be put back on the do not call list she refused. After I requested to escalate the situation and speak with someone higher, she flat out told me, "No." Along with phone calls, she also sends regular emails. I highly recommend shopping around at other dealerships. This place is not one to do business with.
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Jessica Farmer
I bought my first ever car here and my experience was definitely one that I learned a lesson from. I was young and excited to purchase my new car, and my car dealer, Ryan, took advantage of that. He sold me an over priced 09 Kia Rio, and failed to mention that there were bad tires on it and that the car pulls incredulously to the right because the car was in an accident! (This information was also withheld from me!) When I tried bringing my car back within my 30 day warranty to get it fixed, the company told me there was nothing they could do for the pull toward the right so I had to pay to get it fixed out of my own pocket. While in the proccess of purchasing my car, I probably should have walked out then because the car dealer was rude and degrading to me. "Joking" that I was a "Silly little blonde". I will never return to InstaCredit automart because they are a rip off and they do not treat all of their customers the same. Very unsatisfactory and very disappointed in the service provided to me.
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Angel Epting
Amazing i am always going to come here and get my cars and i will tell anybody and everybody to come here to this location and get cars, the staff here at the arnold location actually care about you and your situation so they try so hard to make sure that you are not buying the car thats available they go a step further and get the car you actually want and they have the best customer service i have ever experienced at any car lot.... i love this location and i will continue to go back, i use to go to the Collinsville location but im glad i decided to come to the arnold location and i actually got the car that i wanted and didnt have a hard time getting it at all, and in 2 weeks my husband is going back to get him a new car now....lol