|Address:||2450 Castor Ave, Philadelphia, PA 19134, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–4PM Closed|
I have an old oil cooled Suzuki Gixxer and it was bogging down and backfiring and one cylinder wasnt firing. It had been sitting for a while, Id forgotten to winterize it and I had a hunch that since the air filters had been left off perhaps some spiders got in and were clogging something up in the carbs (it happened to my grill), or perhaps they were just gummed up. So I called in and asked if they had a good mechanic that knew about older bikes. I didnt want some kid working on it that only knows carbs as what you eat before you go to the gym. I asked if they could rebuild, clean and sync the carbs and they assured me that would be no problem so I took the bike over. The first problem is that the bike was over there for a couple weeks and they hadnt even started on it. I forget how many weeks it took to "finish" the bike, but it took a long time. The worst part is that when they gave me the bike back it was doing the exact same thing. Instead of rebuilding the carbs as I asked, the mechanic apparently just kept squirting carb cleaner down them which didnt help. When I started the bike up it was backfiring and bogging just as it had done before. I told the mechanic it wasnt running right and he tried to convince me that it was doing that just because the bike was cold. I told him it had never backfired when it was working properly even when it was cold. He then admitted that someone had test ridden the bike and it "stood right up on one wheel". The guy actually admitted one of the people there was doing a wheelie on the bike! Im sorry, but you dont do wheelies on customers bikes unless they give you permission. If I would have seen someone do that wed seriously have some problems when he came back from his joyride. Oh and coincidentally when I got home I realized my front fork is leaking fluid all over my front wheel so not only did the shop not fix my bike, but due to some clowns poor riding skills I now have other problems. Anyway, the mechanic said it ran fine and as soon as it warmed up it would be good. This sounded like a load of bs to me, but for some reason instead of getting a manager I took the bike home. In short, they charged me a couple hundred dollars, took weeks to do anything, failed to fix the problem, abused the bike, created another costly problem that creates a riding hazard that could kill someone and lied to me trying to convince me the bike was fine. If youre getting parts or getting something simple done like a chain or new tire, they might be able to handle it, but if you need a real mechanic stay away.
Worst service Ive ever had! Took my bike there to get a carb clean, I was told they would call me back in about 3 days never heard anything. I called everyday for 2 straight weeks and everyday was told its in the shop and will be ready the next day, the next day they say the same thing. After 3 weeks of relentlessly calling I finally got the bike back with a bill way above what I thought I was suppose to pay. I was told I would receive a call before any work was done to confirm it was ok and I never received a call about any services. And after all that I rode the bike for 9 miles after picking it up and had the same problems I had when initially dropping it off. Took it back and was promised they would look at it the day of and call me in a couple hours with an update and didnt hear anything till I called 3 days later. I went out of my way to take it to philly and I live in New Jersey thinking I was getting great service instead I have lost a month of my time going here! I would not recommend the service department to anyone!
Went there today to get my first helmet and riding jacket, as I bought my first bike yesterday. The guy behind the counter (I forget his name) was super helpful with explaining to me what to look for in a helmet. He even took the time (despite having to answer the phone every 2 minutes) to show me how to properly fit a helmet, etc... They gave me a decent discount for buying a helmet, jacket and gloves and were all really nice guys. Couldnt be happier with my experience there. The manager (Vince, I think) was helpful with explaining the motorcycle inspection to me as well. Definitely going back on Monday to buy more stuff. Side note: I cant speak for the service dept experiences, but as somebody thats run a business for a long time, I can tell you that if you had a bad experience with the retail guys, its likely because you were being an idiot. Edit: Went there again today to get a lock for my bike, again they were super helpful in getting me the right lock for my particular situation.
A Private User
This review is for the Kawasaki dealership (Google seems to be listing a bicycle shop here too??). Ive been motivated to write this review after trying to call another dealership and wishing I was home in Philly right now so I could come to these guys like I usually do. Ive been here a bunch of times mostly for parts but twice for service and everytime they have super super nice. Love the parts guy (wish I could remember his name but its the same guy everytime I go) always remembers me, even on the phone and is always friendly. Service fixed another shops screw-up for me and my bike has been running like a dream ever since. Im usually distrustful of "stealerships" but so far this one has yet to put a bad taste in my mouth and Im going to keep coming back :)
Interesting. I had the same exact experience as the reviewer Beth did: (my bike was a Suzuki GS750) - Took my bike over - and even though they told itd be done in two weeks - they hadnt even touched it after three. - When I picked it up - it sputtered and bike fired - so I had to take it back - Three weeks later - they still hadnt fixed (or even touched it) again. Very disconcerting. - Picked up the bike finally - and it was STILL not running well at all - The manager did have mi bike picked up (twice) for a re-repair, since they wouldnt just give me my money back In the end, my bike spent the entire summer there, and it was still not fixed. Not a good place to take an older bike.
These guys are top notch. Ralph (Forgive me if i said the wrong name) and the whole service team went far above and beyond my highest expectations. I have had several bad experiences with dealerships close to my house so i decided to take an hour + drive to philly cycle. Well worth the extra time. They treated my bike as their own and fixed problems that i didnt even mention to them for free. Bike now runs like a champion. I highly recommend these guys and will definitely be returning for all my bike needs. If your looking for someone you can trust to do a great job the first time, call Ralph. Truly top notch service A+++