Criswell Nissan

Category:	Car Dealer
Address:	19574 Amaranth Dr, Germantown, MD 20874, USA
Phone:	+1 240-252-2640
Site:	criswellnissan.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7:30PM 9AM–6PM 12–5PM

Location

Photos 100

Reviews 4

Isidro Galvez

***BUYER BEWARE*** Found a great deal on CarGurus for a car. The dealership was also an in Network through our bank and recommended as a no hassle dealership. When we arrived we saw that the price was over $500. We asked the Salesman Michael if they would still honor the price on Car Gurus. He said that he would check with his Manager and yes, they would honor it, but then heard from the managers area that they forgot to update the price on the TrueCar site. Car was great after test drive. When we returned, Michael told us that he needed to add an additional $699 to the price of the car for the reconditioning they had to do which made it above the list price off their original price. We proceeded with financing which we met Christine, she had a dry personality, but I guess it is needed for the finance aspect of the transaction. She proceeded to tell us that the Pre-approval letter from our bank did not cover any other charges other than the vehicle price which we noticed was back to the sticker price. She stated that we would have to pay the difference. We looked at the pre-approval letter and it clearly stated that the bank would cover the extra charges. She called someone else for a second opinion and they stated that the bank does cover it. She also kept pushing us to finance through one of their banks. We told, why would we if we are pre-approved through our credit union. She kept pushing, so we left. We ran into Michael and he provided a PO so the bank can make a check out. We left the dealership and we went over the PO. We noticed that the base price of the car was the ticket price, there was no line item of the extra $699 charge. I called Michael and told him that I would need a new PO with the price we agreed, in addition to, a separate line item for the $699. He said he could not do that, I told him that I could not turn that in to the bank because it was not what we agreed. I spoke to the manager a day later and told me the same thing. I then went to my bank website for in network vehicles and found the same vehicle. You can submit a get a verification that as an in network dealer with the bank, we are assured a $500 discount to the ticket price. I submitted for the certificate and was directed to Michael again. I presented this to him stating that it is a discount provided by the dealership. We went back and forth with the price even after the certificate. Michael then asked me if I got the $500 discount, would I finalize the sale, I said yes, just provide an update PO so I can turn into the bank. He provided one, but still no$500 discount as agreed. I emailed Michael and told him that I would give their dealership one more chance to correct it. If they dont want my business, to just say so, so we both wont lose time. I finally got a call by Michael and asked what the problem was with the deal. I told him that it was not what we agreed. He said that the manager gave me all the options. We ended with no deal and wasted time and money for 3 days. I will not be going back to this dealership as they will try to inflate the price when you are not looking. Dont be afraid to ask questions. ***BUYER BEWARE***

A Private User

My finance and I purchased an Altima last night at Criswell Nissan. Our sales rep was Isaac and he was amazing, to say the least! He met us on Monday evening when we first stopped into the dealership to look at new vehicles. He was patient, knowledgeable of the vehicles we were looking at, and made sure that all of our questions were answered. The car buying process can be stressful and Isaac made us feel comfortable. He, and the manager Randy, provided us with a quote that detailed the cost of the vehicle, incentives/rebates we qualified for, credit for our trade-in, sales taxes, and any fees that applied. The total cost of the vehicle was black and white - everything was clearly shown and they were upfront about everything. While we were at the dealership every employee was friendly and even said hello and smiled in passing. When we returned on Wednesday evening to complete our purchase, Isaac made sure that we knew everything about the vehicle. I sat in the drivers seat, my finance in the passenger, and Isaac went over every button, indicator, and feature. He then had the vehicle cleaned and tires shined while we were taking care of the paper work. The manager also made a point to stop by and welcome us back. Before leaving, Isaac took us to the service department to set-up the first of four oil changes that come with the purchase of our vehicle. He even assisted in setting up the Bluetooth with our phones before we left for the evening. Today, the day after purchase, Isaac called to make sure everything was okay and to see if we had any additional questions. The staff as Criswell Nissan was more concerned with making sure their customers have a positive experience than just selling cars. The patience, knowledge, attention to detail, and genuine care that the staff at this dealership exhibit make the entire experience personable.

A Private User

Went in for an oil change. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. Noticed that passenger side rocker panel had a bump on it. I let Patricia know about the issue. Person who was in charge that day looked at the issue and told me that its prob due to improper lifting of the vehicle and told me to come back next week. I get a voice mail from Patricia. I called her back and let her know that everything was fine and i will be coming in on Saturday first thing in the morning to get the rocker panel issue resolved. First thing out of her mouth was "we are too busy and not sure if we will be able to resolve the issue and says something like dont you live far away?" blah blah blah and try to get some excuse for me to not come to their department. I told her that i will be coming in to get this matter resolved. She says ok and will let the manager know that i will be coming in. At this point I was getting pretty upset as to why she hasnt mentioned this to her manager earlier as promised. Im assuming that she wanted to hide this issue from him and try to not come to the dealership. This is very unprofessional. As of coming into your dealership... consider yourselves lucky. i just took it to my personal bodyshop and within minutes they were able to fix the problem, free of charge. Bad news for you guys, this will be reported in all social media as well as I will be contacting BBB and state attorney to file complaints. If you guys pride in customer service, then act like one and take action immediately. We got our cars serviced at your shop and you guys are the one who caused this accident. Take priorities in them first before servicing others.

A Private User

I was looking to add a vehicle to my company and found a 2013 NV high roof cargo van online at Criswell. It had the tow package, side air bag curtains and V8 engine I needed. The price was very competitive after looking at literally hundreds of NVs online at dealerships within 500 miles of my location. I wanted a 2013 and they were getting scarce. I was making my decision about the purchase and I waited too long and someone else purchased the van. David and his manager went to work and located another identical van at another dealership. However, they had someone walk in and purchase that van before we could secure it. I started to give up hope that I would be able to find a new 2013 with the options I needed and once again went online looking at inventory and calling dealerships. Some didnt return calls, others acted like it was an inconvenience to do any searching for a customer. If there was one on the lot and readily available that didnt have what I wanted they would try and sell me one of those. Then I got an e-mail from David saying his manager had found one more identical van and it was a few hundred miles away. They offered to pick it up and also to honor the original quote of the first one. I am 250 miles away in Salem Virginia and they made sure when I made the trip to pick it up that I was picked up at the rental car drop off location, that all the paperwork was ready, and the van was detailed and had a full gas tank. I know that when Im ready to add another vehicle to my small company or add a personal vehicle, Im just calling these guys first.