Visionworks Doctors Of Optometry - West Carmel Marketplace

Reviews 6

KA

Kayleigh Morgan

I have had two very negative interactions at this location. I went for an exam in December of 2015 and ordered contacts and glasses. I was told my insurance would cover the cost of a year supply of their private label contacts and if I purchased glasses too I would get 50% off of those. I usually wear Acuvue but was told Aquatech was just as good but much less expensive. I was quoted $400+ for a year of Acuvue but only $130 for a year of Aquatech. I walked out paying $200 (allegedly for the 50% off glasses.) I was able to get the glasses the same day and told the contacts would be in a week later. When I went to pick up the contacts there were only two boxes - 6 pairs. I said there must be a mistake because I was supposed to get a year supply. They said no mistake and showed me the receipt. I was blatantly mislead about what I was purchasing. They also told me that each pair was good for one month (it isnt, the box says 2 weeks.) I called in asking to speak to a manager who was very rude and essentially blamed it on me for thinking I could get a year of contacts for $130. I asked many times if the rep was sure it was a full year supply because it seemed too good to be true. The contacts are GARBAGE and I struggle to make it through the two weeks for each pair. They also wrote the prescription for ONLY that brand which ONLY Visionworks carries. To avoid the store I have been ordering them online to get me through until my next eye exam. They are ALWAYS backordered. Today I called to see if they would get me a trial pair to get me through until the order comes in and was told that since they have a different doctor (third one in less than a year) I would have to pay (out of pocket) for another exam and fitting. That is absolutely absurd. My prescription hasnt changed and there is no reason I would need another exam 8 months later. Avoid this place at all costs!

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DA

Dar Wall

Good service from the front desk/check in; however, Dr. Roxana Colon provided horrible service. This was only the 2nd time in my life (Im 50) that Ive had an exam and she very unaccommodating. Basically felt like she implied I was stupid because it was difficult for me to give accurate answers during the eye exam and that my eyes were nothing like what the computer said they should be. Just a tip - if you are not comfortable with the eye exam process, do not get the computer eye exam, as it is harder to focus and adjust during the eye exam compared without having your eyes dilated, and like me, you will not get a very accurate prescription. Also, I had brought up several concerns and questions that I wanted to speak to the Dr. about after the exam, which she did not address at all, just wanted to get me out of there because she was frustrated. So, I agree with one of the other reviews, avoid this place unless you already have a prescription. Do not use their Drs.

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RE

Reshma Reddy

The people at front desk are lazy! Not ready to help and doest give relevant answers for questions. Wasted my time. Hell it was.

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AN

Ann Kimble-Hill

I bring my own script and just come to buy glasses. My Dr checked the lenses and said they were on target

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RO

Ron Mitchell

Dr. V is the best!!!!

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SA

Samone Williamson

Wonderful

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