Klement Chrysler Jeep Dodge RAM

Category:	Car Dealer
Address:	500 US-287, Decatur, TX 76234, USA
Phone:	+1 940-627-6700
Site:	klementcjd.com
Rating:	3.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM Closed

Location

Photos 32

Reviews 15

Jennee Nelson

Horrible service department! First off, I had my rearend replaced here. The kid called me twice the whole 3 weeks it was there. After I got my car back it began whining again. So I took it to another dealership who said they couldnt touch it since this dealership had just replaced the rearend. Okay, fine. I bring it back and they have it for over 2 weeks. During the whole 2 weeks they rotated my tires and told me to buy new tires that it was just "road noise". I had to call every other day to get updates on my car and what was going on because the kid would never call. I even asked the kid in the service department were they really refusing to check the rearend or anything else and he told me yes. That I needed to buy new tires and if that $1,000 didnt fix it then bring it back. I got my car back, tires were fine. I now have my car at grapevine dodge and they told me there is a very large service request out on a driveshaft whine and they have no idea why this dealership didnt start on it. There is also a service request out on drivetrain whine. My driveshaft is being replaced now at a GOOD dealership. I will never bring my car back here, not even for an oil change.

Devin Blackburn

RED FLAG! CUSTOMERS BEWARE!! I took my truck in for transmission problems. My truck only has 46k miles on it and is well under the warranty period. The service team told me they will not repair my truck under factory warranty and I need to pay $5000 for them to fix.. I immediately called ram customer care to see what was going on. Ram stated that my truck should definitely be covered under warranty. I called Klement back to tell them I was coming to get my truck and take to a dealer that will repair under warranty. The manager said if I take my truck somewhere else then he will personally get with the power train warranty department and have my warranty voided! Long story short, now I cannot get a dealer to get repairs done under warranty... I spoke with the general manager of Klement and with Karl Klement himself and Karl simply stated that he doesnt care to hear my side of the story and he has already talked with his employees and I can get an attorney involved if I want to go any further... Very disrespectful! No customer service! Very rude and lie to your face and it all starts at the top with Karl Klement! Worst experience ever

trish sherry

I cant say anything nice about the service dept here. I brought my 2010 town and country in for a factory recall I didnt have the 3rd key I had purchased separately from the key fobs and since they changed my whole ignition my key wont work they told me that day to bring it in theyll take care of it. I bring it back then Im told Oh sorry to have it reprogrammed it has to be done the day of service which is NOT what they said already so its costing me another 50 and an hour wait to get done. They also did something to the button release on my gear shift (above the ignition) and a panel on my dash is popped up and wont stay down. I asked them the day of service about it and was told they didnt touch those parts! Someone is lieing their tales off. This will be my last visit here.

Jennifer M

I pulled in to their used car lot. No people, no parking spaces, just a dirty metal building with boxes stacked in. Finally someone ran across the street to help me. He was very rude and condescending. I told him I was looking for a Ram truck just under 30k. He smiled and said he did not have anything under that price. Uh, sorry but I was asking for a 30k truck not a crappy cash car! He pointed to a 90s model (I think) ugly green pickup and said hed sell me that one for $10,500. I asked if he had Rams at all. He said no. No "lets go inside and check inventory" or "here is my card" or "can I get your number in case anything comes in". Just a no and goodbye. How snarky! I have never been treated so poorly.

Corey Spicer

I own a Dodge 5.9 Cummins. My goal is to put 1,000,000 miles on the dashboard. For that to happen, maintenance is crucial.. I know my way around an engine bay and thats why I like the service techs at Klement. They are upfront, honest, and they dont try to sell you something you dont need. There is also another gentleman in particular named Josh Prock. If you have a concern, a question, or special requests... He handles it and is always on point..

David Schmidt

If you are looking for honesty, integrity and simplicity this is your dealership. From our initial phone conversation, test drives, negotiations and to driving off the lot... (YES, we purchased) we had a very positive experience. Please note, we chose to drive 1.25 hours (bypass numerous dealerships) to purchase from this dealership and highly recommend anyone from the Metroplex to make this easy drive... you will not regret.

steve misner

I bought a used Dodge Ram 2500 diesel p/u from Andrew Belden at this dealership, I needed something to pull my new travel trailer, and this vehicle sure does the trick, he was very knowledgeable about his vehicle. I got a great deal on my trade in and extremely friendly service from everyone I dealt with at the dealership, between my wife and I this is the 4th vehicle we have purchased from KK

Dustin Bell

I bought a car with Don Sandhop November 2013. It was an awesome experience! Don made everything smooth, quick and enjoyable! Since then, I have been able to call him with any questions and he has always been there to help out. If you are looking for a great dealership, please go see Don Sandhop at Klement Chrysler Jeep Dodge in Decatur!!

D Barr

I own a 2014 Ram 4x4 diesel. I am a local business owner and my problem is not the dealership, service department is informative and will tell you potential issues on the phone. My issue is Ram these trucks are completely terrible Im out $2,500 for bad hubs. I thought I got a Ram instead I got a goat.

Jackie Cross

Our family purchased an SUV from this dealership and couldnt be happier with the entire experience. Staff was friendly and it was a very pleasant buying experience. Have had a couple of oil changes done here and service has always been prompt. I would highly recommend this dealership!!

Gary Alexander

This is the worst customer service and dealership can provide, karl klemit dodge is like dealing with the keystones cops..there IDIOT service desk person and diagnostic capability lacks a few pieces of bread to finish out his loft..yeah you Jason

Blake johnson

Horrible service! Went in and asked Brittany Garn at the desk if she could have a sales person show me a truck and she rolled her eyes at me, huffed and left. I do NOT recommend this place until they get better employees!!

Joseph H

Sales is ok but the service department sucks! Car was there 2 days for back brakes. No unusual problems, just brakes. $250 ... Never going back!

Henry Brunson

The worst service department. Theyll waste your time and lead you on before telling you they cant help you. Go anywhere but here

James Wooten

Every one in the dealership was all in to help get our car deal done. 4th car bought from this group. Best dealership in Texas