|Address:||61334 S Hwy 97 #440, Bend, OR 97702, USA|
|Working:||9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 10AM–7PM|
Horrible customer service, and an arrogant manager on duty 8/9/17 I bought a pair of OutDry trail shoes there 7 days ago. I actually wore the shoes around town on two ocaisons. Not the trails mind you. No dirt, no mud, no scuffs. Just the soles were dirty from the black top, sidewalk etc... I noticed that the piece where the lace threads though had ripped from the shoe. I took the shoes back to exchange them for the exact same pair, same size etc... Even before I finished speaking, the cashier said I would have to produce a receipt, but he would call the manager on duty. Not a great first interaction, but i had higher hopes with a so called manager. The manager (ir manager on duty that day) came up behind me, and without introducing himself said he couldnt do anything without a receipt. I was a actually taken aback. No, "hello, how can I help you", or anything. I told him my story, and again said he couldnt do anything. Hmmmmm, a big company like Columbia Sportsware, who owns Sorel, Prana and Montrail, who is supposed to make decent and high end outer ware, wants a piece of paper to exchange a pair of shoes. Not return and get money, just exchange for the exact product i bought the week prior. Sure problems arrise from time to time, with any company, like the lace holder ripping out. But usually the store says, im sorry that happened, would you like to return them, or exchange them. NO RECEIPT NEEDED. (Think Nordstroms, Home Depot, Fred Meyer) Not Columbia in Bend OR. The manager was usless with ZERO ability to try and make the customer happy. Too bad too. Ill never go there again to spend my money. Ill go to Solomon, Patogonia, The North Face, Spyder, even, Arteryx. All I wanted, was to exchange the shoes. Now, Columbia has last a customer. What a shame that customer service is a thing of the past these days. BTW, Im a male in my early 40s. Still many more years of outdoor activities, and opportunities to purchase all kinds of outdoor products. But, not from Bend OR Colombia Sportsware.
The employee Trudee had a terrible attitude. No eye contact, barely spoke and a general attitude that I was somehow inconveniencing her by checking out (this after her walking by three times not noticing I was waiting in check out to be helped) I dont think I have ever had an experience of an employee not caring in any way to provide customer service. I understand having bad day, we all have had plenty, but put in some effort to be even 10% of the employee Columbia hired. Ill delete this review in a week because it doesnt reflect my other experiences here since they were all fabulous.
Very busy store with long lines at checkout. The associates on the floor are extremely helpful and knowledgeable about the products, but staff at the registers are poorly trained, rude, and completely unhelpful. I had to get a manger involved to complete my transaction, which would have been fine except I had to go track them down myself rather than the register attendant helping me with the problem. Worst customer service I have ever experienced at any business in Bend.
Ive been a customer of Columbia for several years. Ive always received excellent customer service from the employees here (especially Daniel on my last visit). I shop for my entire family here. The product that Columbia offers is outstanding, the price cant be beat. The store always seems to be neat and organized and I cannot rave enough about how helpful and friendly the employees are. Definitely a customer for life!
Every time I shop at this store the associates are always helpful and pleasant. They are knowledgeable about the product they sell.
Always have excellent sales and wonderful employees. Continue going back!
Great customer service, very clean and inviting environment
Great store, selction, prices and friendly personnel.
Lots of great gear at reasonable prices
Great deals, good service.