Visionworks - Aquidneck Centre

Reviews 3

A

A Private User

I can honestly say I have never had an experience quite like this in a medical office. When did every job become a SALES job?! I came in and asked if they could make me a pair of glasses exactly like the ones I currently had. They insisted, despite already having recently had an eye, that I needed another. Upon completing the exam, they insisted that my prescription had somehow changed that month and completely ignored my request, making me a pair in a totally different prescription with which I was unable to see properly, in a lens type that made the world look like it was inside a fishbowl. (They insisted this new lense type was the “top of the line!”) When I told them I could not see a thing through the lenses, they insisted I was “wrong” and that I needed to try it for a week to adjust. I told them this was totally wrong, and asked again for the correct prescription and the correct material. My replacement pair arrived, and though the prescription was correct, the lenses were AGAIN made of the same garbage the last pair had been. They told me that despite my request, my current lense material was “terrible” and insisted it would melt in the heat and flake apart if I did not pay them to replace it with their top of the line material, neither of which has happened in the decade I’ve owned them. I asked them a final time to just make me a pair of glasses with the exact material and prescription of my current pair. FREAKING AGAIN they made ANOTHER pair of glasses out of whatever junk they’ve been encouraged by corporate to push. AGAIN, they insisted it was superior to plastic despite making everything look distorted, orange, and horrible. I was so angry at the total failure to listen or care, I demanded a refund, only to be rudely told “we’ll see” Avoid this place at all costs. I went to a real eye doctor afterward and was able to get exactly what I was looking for.

BE

Best Ever

Ive been going here for about three -four years. I wouldnt go anywhere else. Dr. Brittany Silvia-Hall, I cant say enough about. She is not only smart as heck, but gifted at finding the exact strength for your eyewear so you feel comfortable and happy with your glasses and contacts. It is an intuitive art, after all, not just a profession. I just enjoy working with her because I always come in with these weird concerns, and although shes probably said the same thing a million times, she will take a moment to really go over the questions you have, giving thorough and comprehensive answers so you leave knowing you are better educated about your eyes and their well-being. When it comes time to replace or make your new glasses, ask for Rachel. I really wanted a certain shade of glass, it had to fit into my favorite frames, it had to be just so ( really, I am a pain), but, we had a good laugh, and she got really into it, and carefully help me choose the right lenses, tint, shading etc. as only a fellow perfectionist would. My prior sunnies from them have lasted three years, nary a scratch, and still beautiful. Oh, also, they managed to fit me in within a half hour ( my crazy schedule!) Go there.

TA

Tab Anderson

Best place on the Island! Friendly staff. Thorough exams. Attention to detail. You do not feel rushed or pressured. I have been to 2 of the other bigger name eye places on the island and this one is by far the best!