Vons

Reviews 21

CJ

CJ Burbank

I went to this store every two weeks until an incident recently. I was in line and put my EMV chip card into the credit card machine and it resulted in a white/blank screen. Instead of trying it again or keying in the card the cashier told me I would need to try another card or get out of line. I then took my bags full of groceries to another line (as she watched me carefully thinking I was trying to walk out of the store with these unpaid groceries) and tried my card again in the other line and it went through. I then called the manager once I got home and spoke to a weekend manager who stated "we were told we cant key in transactions" (keying in the numbers from the card, the expiration date and other info in the event that a card is not working for whatever reason). I work for a merchant processing company and Ive never heard of a major company not allowing keyed in transactions. Most merchants pay a little more for these transactions but were talking less than a dollar normally. Even large companies with expensive items like Walmart allow this so its ridiculous that Vons or this particular location does not and would have me leave all my groceries and ride the bus back home simply because my card may be a little worn out or the terminal was not programmed correctly. Only reason I gave an extra star is because there was a friendly bagger there to bag my groceries before I had to take them to the other line. The cashier was rude and didnt speak English enough to communicate why she couldnt key in the card.

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ST

Steve Miller

Lines are always too long, never enough cashiers. Today, an older gentleman in front of us questioned the price on an item claiming it was on sale. The cashier/assistant manager made him go back to find proof of the price while we waited. When he returned, the proof he had was not deemed adequate and the store sent an employee back to check, which they should have done in the first place. The people behind us in line were not angry, but were saying that they need to stop going here and should go to Ralphs. When our items were checked, the cashier refused to bag them, saying "go to Ralphs if you want them bagged." After we left, a couple in the parking lot said that the cashier made rude comments about my wife and called her a b--ch.

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MA

Mary Queen

The cashier who works here, Mimi is ridiculously rude and possibly racist. She refused to take my expired ID, which is understandable, but when I brought my new ID, she asked for the old one to compare the pictures. She also commented on my weight, stating that I dont look as if I am 135 pounds as it states on my ID. SHE DOESNT NEED TO BE WORKING WITH THE PUBLIC. Thankfully, the manager Yesenia was very great with he situation. I am unsure of how it will be handled, but she understood completely. That privilege wont work with me.

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EL

Elizabeth Strasswyk

Nice enough service. However, just came out of the store (10/06/15) right before closing, and the girl that rang me up did not card me for my bottle of wine! I am under the impression that it is law to card everyone and not just assume their age. I am only 26 and look fairly young, so there is no excuse really. Card your customers! Especially so close to CSUN where Im sure underage go in and purchase alcohol all the time. Its not right.

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VI

Victor Ramirez

Que puedo decir de Vons es una tienda fascinante muy ordenada limpia el personal excelente muy buena actitud al cliente felicidades a toda la corporación VONS

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A

A Private User

I like to shop after work and often find the produce well-picked over at 5:00 in the afternoon. Their meat is also really sparse for that time of the day. Lately, if I cant shop in the morning, I go somewhere else: Id rather drive farther away for a better selection than have to "make do" with what seems like someone elses leavings.

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C

C Day

This store is ok I like most of the prices and people are nice. But the lines when I go to check out are too much for me to handle. I’m not talking 5 people I’m talking 10-12 people per line and only two cashier lines open. I will not go to this store anymore. Nevertheless, the store is clean and they have a good selection.

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RY

Ryan Crane

There used to be a big problem with horrendously long lines here. There just werent enough cashiers and too many old people taking their sweet time writing checks. Fortunately they recently hired more people so that should stay. Well have to see though. Other than that the selection is perfectly fine.

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JE

Jezmae Klein

This Vons has the most appalling staff Ive ever experienced. They are incredibly rude, unhelpful and dismissive. Ive put up with it because they are local to my house but my last visit was my last after encountering the worst customer service in the world. Ill be going to Ralphs from now on.

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MO

Montana Pham

Big and clean, and handled an issue very easily with management. Fresh cookies and produce thats always filled, never needing to settle for leftovers. They also have a station for you to sign up for VonsForU and to add coupons if you need to. If only they had wifi...

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CL

Claire Costanza

Friendly, fresh and fast check out. I find their prices to be the most costly and usually go to Ralphs but for a few items (especially delicious desserts or bakery/deli stiuff) Vons is my neighborhood store

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GI

Gino Gopez

This is a good Vons location. The staff here is friendly and efficient during check outs. The produce is good and the store is clean. They also have self checkouts if you only have a few items to ring up.

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DA

Dario Grant

Hi early and you get a fresh pick of all the baked goods. Generally this place has horrible customer service fortunately I had no interaction with staff except the cashier which was just fine this visit.

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BE

Ben J. DITZEL

After the Albertsons take over, prices have been skyrocketing. Went here for years and now almost never go... Just cant afford it with another monopoly driven Albertsons just down the street.

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CA

Cara Manchel

I visit this store frequently and depending on the time of day I can get out quickly. Rush hour is rush hour even in the grocery store. Overall its a clean store and the people are friendly.

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DA

David Leitch

It just doesnt work somehow. The lines are always long and slow, and the stockers dont know their stock (I was once told that they didnt carry buttermilk because it was a specialty item).

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AN

Andre Kilawenski

Just bought some roses earlier and the clerk was rude!!! She didnt hello or hi!! Oh well maybe she wasnt having a good day. By the way , her name is Jeanette and shes Hispanic . :)

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SA

Sarah Harkey

Decent selection, happy to have some vegan and organic staples close to home. Employees are friendly Ample parking. Could use more people at the registers, notorious for lines

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WE

Wendy Fonseca

Lines are always way too long. This place needs to care more about their customers. Ridiculous and absurd. Never coming here again. 1 star is way too many for this location

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RO

Ron B

Worst vons. I wouldnt bother going unless you had no other choice. Most other vons i have been to have a much bigger selection on just about everything.

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LI

Linda Doster

The sales person in shoes was knowledgeable and helpful. Would have been 5 stars, but they were out of my size in a few of the shoes l wanted to try.

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