Petco Animal Supplies

Reviews 6

ST

Stephanie Young

I like the groomers WHEN they actually show up. I have had early appointments and they are always late...today, granted I was there early, so went in, told no one was there (even though the door says they open at 8am!), say I will go wait in the car, 45 minutes later at my appointment time they are still not there. The Manager, Tiffany, tells me that she is sorry but the person is sick and they are trying to get someone else there. HELLO WHERE IS THE COMMON COURTESY to call me and tell me this as I am sitting in your parking lot as you KNEW I was doing. I have a job and a life and places to be, do not have time to waste waiting on your employees to show up for their job. Any professional company would have called me well in advance to tell me a groomer would not be there (you have my number in your system with my appt) so you could have saved me the trip and hassle. Then you should have ALSO offered to groom my dog for free or at a discount, just good practice to keep a repeat customer (I bring 4 dogs there!!) happy. Sorry to say you have probably lost this customer...I will go to my vet that I can depend on to show up on time. Itd be one thing if this were the first time, but its like the 4th time they are either late or do not show and I am tired of the excuses. Get it together PetCo Grooming in Cumming!

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HI

Hi Hi

So we got 2 parakeets a couple months ago and after a couple weeks we found out she couldnt fly. Why?, Petco trims parakeet wings so they dont fly around alot when they get them out. Guessing the 2nd one has been there so long that she grew hers back. We kept them in the cage until they got to know us and them brought them outside and found out they couldnt fly. I went to petco a couple weeks ago and say how all the other birds werent flying around but climbing on walls and if they fell they would flap there wings but land on the ground. Petsmart has a smaller cage but their birds are flying all over the place. If u have a bird that cant fly, if they jump off a high ledge their gonna die. Our bird now has fallen in the cage and got hurt many times so we keep him on a blanket outside, not on a perch like the other birds. Wherever petco brings its birds from, its a misrible place, we got another bird a couple weeks ago from there and she flew and bit me every time I brought food to her, the one from pet smart allowed me to perch her the first time and is cuddling with me every day after a couple of days. My advice, get a bird from petsmart I dont know about the other animals but petsmart is the place to go.

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CH

Chelcy Spriggs

I love the look of the store as well as the variety of animals. The things I do not like about it for one is the fact that there is absolutely no customer service what so ever. Secondly, the store smells absolutely terrible. There is no "hello welcome to petco", no "do you need any assistance", absolutely nothing and I was in there for over an hour. As soon as you walk through the doors it smells like feces and fish. When I have walked into other pet stores(which I will not name) they have never smelt like this before. Thirdly, the prices are absolutely outrageous!!!!!!! I went into another pet store and found these exact items for at least half the price!!!!! That ranges from terrarium decorations to fish to things as simple as dog toys. Its just too much. The main thing I am ranting about is the customer service. You may not think it but that is the most important part of a customers experience and it made the one time I went into petco a bad experience and honestly I dont know if Ill go back. Yes I love all the different reptiles you have, fish, and of course the ferrets, and small animals, but I dont want to be ignored as a customer.

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A

A Private User

I have two very horrible experiences at this location. The first in which I went to purchase a rat. I ended up getting a baby rat. they did not have me sign any paper work and said it was $5 and that was it. Well 3 days later my baby rat was dead. When I went back to the store to ask for my money back they asked for my paper work and I said they never had me fill out any paper work. I had my receipt though. I asked them why my rat had died they then told me that whoever sold me the rat was not suppose to that they knew the rat was going to die. that is was sick. I then asked why it was in the cage with the rest of the rats then. they could not explain. Robert was the boy who helped me when I bought the rat. I was extremely disappointed. The second time I went there was to buy a male rat because the petsmart near my home is only a female store. When I asked them where there male rats were the lady sat there and argued with me about when they have male rats?? Plus they were picking the rats up my their tails. I was extremely upset you are never suppose to pick a rat up by its tail. Are these people trained??

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JO

Joseph Frank

This review is only for the saltwater aquarium section of there store. If you are looking to buy any saltwater livestock from this store, STOP right now. This store has had multiple problems with there livestock. They have had an outbreak of ich in their aquariums that they are doing nothing about and when I lost an expensive clownfish due to the disease they have in their tanks they would not do anything to replace it or give me my money back. Their anemones are also almost all bleached and dying but they still continue to sell the bleached anemones to inexperienced buyers that have no clue of the difference. This section of the store is ridiculous and so is there customer service. If you are looking to buy saltwater products in the Cumming area do not buy from this store, instead there is a local reef store off of GA-400 exit 11 called Pure Reef. This store is amazing, they have a wonderful selection of livestock, great prices, and great customer service.

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DA

Danielle Bauer

After picking up our 8 week old GSD, we went to this petco for a few things with no intention of checking out the training offered. While there the trainer, Amy, came over to love on our pup. She was extremely helpful with all things puppy and was very knowledgeable of the breed. She didnt push classes on us, but offered up the information on what was available. We agreed to check out puppy play time the following day and afterwards decided to go ahead and sign up for the Puppy 1 class. We have been with Amy for about 5 months now and it was the best decision we could have made for our pup. Amy is a top notch trainer with a wealth of knowledge and skill. I cannot say enough great things about Amy and the staff at this petco. If youre looking for a great trainer, check out Amy!

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