LensCrafters

Category:	Eye Care Center
Address:	8093 Tysons Corner Center, McLean, VA 22102, USA
Phone:	+1 703-748-1377
Site:	local.lenscrafters.com
Rating:	3.1
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM

Location

Photos 12

Reviews 11

Christina Song

Couple weeks ago I went in asking to get my frames fixed the gentleman who greeted me was very helpful and told me that if he did they would break. So I decided to get a reexamination and buy new frames. I picked out a few different frames and both associates gave me their best advice on which frame fit my face the best. I ended buying the frames which they only had one of and the associate Alex checking me out was honest and pointed out there was a scratch so they would order me new ones (since they are considered luxury frames) and told me an eta of 3-4 days. I called on 3 different occasions since it had already been almost two weeks the same person picked up the phone. I was displeased with her service via phone because she was passive aggressive and condensing telling me, "you have your glasses and can see with your glasses right?" That wasnt the point. I paid a good amount of money with out insurance I wanted the quality of frames that I paid for. There was more to the conversation but I wont go into detail expect for the fact I was so offended I contacted corporate. The representative was highly apologetic and told me he would have the general manager contact me about the issue. Due to the person I spoke over the phone with had me appalled with the disrespect as a paying customer I did not want to go back or recommend the store ever again. Mike (the gm) called me the next day. I was surprised the issue was addressed so quickly. He was very helpful and contacted all the stores in the nation to get my frames as soon as possible. He adjusted them perfectly and on top of that I was given a discount. He rectified the issue promptly and has customer service above and beyond. I would like to thank Mike because of him I will be recommending everyone and will be back. Initially I would have given two stars just because the associates were awesome but if it were due to what I dealt with over the phone Id give zero. I highly recommend LensCrafters at tysons because mike has turned this store around and doing his best to make his customers feel welcomed. Thanks Mike!

Donald Einck

My wife and I came here to shop for and buy her first pair of glasses. The employees where not welcoming, nor did they attempt to explain how buying glasses works, as this was our first time. We were handed off to several different employees and therefore had to repeat ourselves many times. They asked us to return after an hour to pick up the glasses, then made us wait another hour. They assured us the glasses would be ready to wear when we got them, but they were dirty and smudged. No complaints about prices, but we werent that concerned about that. Overall, very poor service and wasted time ruined the experience. Id suggest shopping elsewhere!

Charlie Shyy

My glasses were not ready by the time I had been told. When I got the e-receip through the email after I left the store, the final number was same as the staff described to me, but the details in the receipt looked totally strange. When I went back and waiting to pick up my glasses, I read the prices posted on the desk, I found the different sets of numbers (from the numbers the staff showed me on his computer). After I came home, I pulled out the benefit list from my vision insurance and tried to compare with the details in LenCrafters package. I couldnt match anything from LensCrafteters with my insurance benefit.

Peter Godofsky

They advertise that it takes them an hour to manufacture your lenses. I sat for an hour while the man behind the counter futzed with his computer, unable to figure out how to get the stores computer system to request that my optometrist send them my prescription, which I had in my hand, on paper, signed by said optometrist. "Why?", I asked. "Because we need to ask your optometrist your prescription.", he said. "But I have my prescription." Same response. Like talking to a robot. Ultimately I had to leave, without new lenses, because I would have been kept late from another appointment. I will not be returning.

Sharye Dieterich

I found a pair of frames online that I fell in love with, but none of the locations that I was calling had them. I spoke with Stacey, at the Tysons location, and she pulled the frames up in the system to locate their availability. She called the store that had them in stock and was able to arrange to have the frames shipped to her location so that I can try them out! She is the only person that I have spoken with today that offered to do more than just check their immediate stock! Thank you! I cant wait to try out the frames!

Gary Richter

Got in, the store wasnt too busy the two times I was in. Good selection of frames, pricing was competitive. The person who helped me, Devon, was super friendly, not pushy, and got everything handled quickly and professionally. Great experience.

Amelie Lutz

By far the best service I have ever experienced! I have come to other optometrists and lens stores but LensCrafters has to be my favorite. The affordability, customer service, and reliability are top-notch!!

joby thomas

Staff is not welcoming , they will tell you sit and some will assi you shortly and they will forget you . Very bad customer service . I am writing this review while waiting here for almost an hour.

Faisal Sahibi

Great service great staff very helpful. The girl yussi was very friendly in helping me find what I needed! Thanks very much. Worth the trip from Canada!

Nova Quasar

I love this place! I love my new glasses, the entire staff were very welcoming and I highly recommend coming here! 10/10!

Colin henry

The service was awful I am writing this to inform any eye glass wearers not to go there STAY AWAY