Category: | Florist |
Address: | 1708 Powers Ferry Rd SE, Marietta, GA 30067, USA |
Phone: | +1 770-980-3000 |
Site: | carithers.com |
Rating: | 4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
VA
Val F
I am neither happy or completely dissatisfied with my order. I will not use them in the future. I placed an order this morning expecting delivery by tomorrow but, was surprised that I could have it done by this afternoon. I was online looking at their web site as I placed my order to be sure I ordered exactly what I had in mind. I moved to Idaho this year and my usual florist had sold their business. I found this one in a google search. I ordered a deluxe arrangement with a cost of over $100. It was for my friends birthday and, since her husband had passed away, wanted to make sure she received something very special. My order was delivered to my friend before she left work however, this is where my issue begins. I didnt realize my friend worked in a secure building until the CSR (customer service rep) called to inform me the delivery driver couldnt get the order to my friends floor. They did try to contact my friend via phone but she could not answer at the time. The CSRs attitude was if I had created a disaster. I was driving at the time and immediately pulled over to text my friend, there was a delivery person at security could she go down? My friend immediately sent me a picture of her flowers. She had already been down to get them. Im puzzled as to why there was such an inconvenience created by me when my friend already had her flowers. My next issue was with the flower arrangement itself. As I said, she sent me a picture and response, "Theyre beautiful". And I agree, the quality of the flowers themselves and the type were correct as far as I could tell from the picture. However, the arrangement was not a deluxe version of anything I saw on the website. I would have considered what she got a standard order if anything. The first thing that came to mind was sparse and rip off (at least for what I spent). Certainly NOT worthy of $120 and not as shown in the picture. Im sure because it was technically an internet/phone order from someone 2000 miles from Atlanta, they didnt expect me to see what they actually sent. Im glad my friend liked them and they were at least pretty but, will not use this florist again. Buyer Beware
MA
Marilyn Shea
My daughter ordered flowers for my birthday yesterday from Carithers Florist. We had used them for her prom several years ago. She knows that is only place I will order flowers from. My daughter had the flower arrangement delivered to my business. She did not know that I had to go home because of a stomach virus. When she found out she called Carithers to divert the order to our home address. They had already delivered the arrangement. Since I wasnt at work my business neighbors signed for the arrangement. They knew I went home sick and planned to give them to me today. My daughter was upset they were delivered to our neighbors but I wasnt. She called Carithers and asked them to pick up the vase at my business neighbors and bring them to my home address. I received the most beautiful arrangement yesterday afternoon. Thank you Carithers! This morning when I got into work my I had another surprise, my business neighbors brought over the arrangement delivered yesterday. Carithers did not pick up that arrangement so now I have one at work and one at home! Their customer service is number one. This company cares about their customers. I have been ordering from Carithers Florist for the last 37 years. I, nor anyone I have sent flowers to, have ever received a bad arrangement. Everyone is always surprised at how long the flowers last. I just follow the directions with the fresh packet that comes with the arrangement. I have had flowers last for up to three weeks depending upon the type of flowers they are. You can tell they havent been stored in a warehouse for days. Their flowers are ALWAYS fresh and always arranged so perfectly. Not only are the flowers perfect, the phone representative who takes your orders are very knowledgeable, friendly and very helpful. Your friends and family will love you forever when you spoil them with an arrangement from Carithers Florist!
BR
Brandan Boles
If I could give them 0 stars i would. I ordered a birthday arrangement for my mother and paid extra to same day delivery and delivery before noon, once it arrived i noticed the flowers were dead, it looked nothing like the picture and i was furious. I called up and explained my situation. They were very polite and apologized and said they would send a replacement and refund my money. Great, thank you, once the second arrangement arrive it was the same as before, dead, and nothing like the picture. I ordered the arrangement on the 2-16-17 and was told the refund was processed that day. I understand it takes a couple days for it to process back into your account. Im going on a week now with no refund and every time i call i get the same excuse on how it should process the current day. I will not be ordering any more arrangement from the establishment. Stay clear, i learned my lesson.
A
A Private User
Was very astonished after reading all these wonderful reviews that this florist caused me great disappointment. I had called to order flowers for a funeral visitation. At the time of ordering, the pleasant woman on the phone took my order, looked up the funeral home they were going to, and promised they would be there for the visitation the next day by 2p.m. I then received a call the following day 2 hrs and 20minutes before the visitation telling me they were sorry, but they could not deliver as they promised because it was "too far". I even offered to pay "whatever price they wanted" to deliver, but was told I was basically out of luck! Needless to say, this put me in a very difficult situation and great inconvience at a time of sorrow. VERY DISAPPOINTED!!!!!!!!!!!!!!!!
NE
Nebraska Cat
Unfortunate experience. My friend had a week long business trip in the Atlanta area so I ordered a gift basket to be delivered to his hotel. The gift basket was supposed to include gourmet meats and cheeses, crackers, a tin of cookies, tea and a few pieces of fruit. What was delivered was a fruit basket with 8 pieces of fruit plus a chocolate bar, chex mix, a package of cookies and a tub of process cheese spread. Im not saying what was delivered wasnt of equivalent value, it was very nice in its own right. It just wasnt what was ordered and was disappointing. When one spends a lot of money for a gift, one expects to receive what was ordered. I think this place had friendly staff who just took too many personal liberties fulfilling a request. Wont repeat business there.
A
A Private User
I have been a customer of Carithers Flowers for many, many years. I would not order flowers from any other florist. The flowers are always "premium" and stay fresh for a very, very long time. The floral designers always do an amazing job! It never ceases to amaze me! Whenever I have a special occasion that calls for "flowers", I speak with Kay Reinhardt. Kay has always gone above and beyond the call of duty when it comes to "excellent customer service". She knows exactly what I want and always treats me as if I am her only customer. So, if you can buy the freshest flowers, get the most creative and beautiful designs, and get such incredible personal attention all at one florist, why would you have the need to go anywhere else?