Friendly Ford Lincoln

Reviews 5

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John Drozdowski

Normally I have no problems with Friendly Ford. Then, one day,the Gremlins took over. I took the F150 in for the Works Package, brake surging problems and rubber trim coming off the door. After the shuttle car took me home and about an hour later, the service rep, Mike, called and informed me they could not find the lug tire socket key to check brakes and rotate tires. i told them I knew it was in there and told them to thoroughly check the center console and glove box. Mike called several minutes later and said the mechanic and he could not locate the devise. The only way to get the work done was to cut off the old locks and install new. Mike asked where I had my last oil change and eluded to the fact that the mechanic probably didnt return the lock devise to the vehicle. Mike would not coordinate a call with Crest Ford about the oil change performed there last. After I received another call from Mike - THAT WAS enough, I told him to get the job done, Period! 5 hour later I was called to the work was completed. I paid the bill, which included the $50.00 for the locking device, and received my vehicle. I decided to check for the locking devise myself and the first compartment I opened, the glove box, I found the device in a plastic bag marked "Wheel Locking key"next to the truck manual. Presenting it immediately back to Mike, he tried for a refund. The next total surprise was, Sorry, No Refund. I asked to see the manager, but alas, he went home. My encounter with the service manager, Phillip, the next day was that his people did no wrong. He could not give me a refund, but, did open an Advantage One Account and funded it with the $50.00 I was overcharged. I also had to go back the next day for the dealer to reset my system info for the oil readout to read 100% instead of 27%. Friendly? NO!! Will I go there again, emphatically NNOOO!!

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Ron Huggins

The battery cable on my 07 Explorer had melted through at the alternator so I had it towed to Friendly Ford late Thur afternoon. I had contacted the service dept beforehand and ordered a new cable so they knew it was coming and what the problem was. Early Fri they called and said that the Explorer was all ready to go. I was dropped off and after paying the $400 bill for the replacement of the battery cable, I went outside to drive home. The truck started right up but the battery warning light was still on and the power steering did not work so I pulled right back into the service garage. I opened the hood and discovered that the battery cable had indeed been replaced but the tech FAILED TO HOOK IT TO THE ALTERNATOR and the belt was not around the alternator or the power steering pulley. I brought this to attention of the service writer and he went back into the garage and learned that the truck needed a new alternator before the cable and belt could be reattached properly. 30 minutes and $280 later, I was on my way. True, I had only ordered a new battery cable and I had only asked them to replace it which they did. But . . . . . before telling me my vehicle was ready maybe the could have told me the alternator needed to be replaced so it had something to connect the new battery cable to. I would have only given them 1 star but everyone was very Friendly.

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Lee Tomkinson

I took my F150 in for scheduled maintenance (oil change, tire rotation, etc.) and to have an issue with the parking brake on a Friday morning. I was one of the first handful of customers in line. Not hearing anything by afternoon, I called and was told the scheduled maintenance was done, but that they were short staffed and couldnt get to the other problem that day and I could pick it up if I wanted. So I did. Since it is the policy of the dealership to not schedule appointments, I returned first thing the following Monday morning. I was told again they were short staffed due to vacations or whatever. Finally, three and a half days later I was notified that the vehicle was finished and ready to be picked up. It appears the billed labor was 1.8 hours. The problem seems to be resolved, so as far as that goes Im happy. However, waiting four and a half days to get these repairs done is excessive. Now, if you were short staffed and couldnt get to it until Thursday, and I was able to schedule an appointment, I would have been fine with that. But since this is not the case, I will most likely not return if I were to need any repairs not covered by warranty. I do appreciate the fact that one is able to get an oil change done without an appointment on a first come, first serve basis, but for other repairs I believe an appointment process would serve the customer well.

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Kimberly Cramer

I had to take my truck back a second time for the camera issue to find out that the camera was dead and would cost me $700. I found out how to do it a lot cheaper. They tried to tell me I needed a new battery with my battery is only a year old and was tested by two other people and tested just fine. They tried to talk me into a $500 new rear window. I ended up getting it replaced some where else for $250 and found out I probably didnt even need a new window just needed a clip put back in or replaced. It seems Friendly Ford is just out to gouge you for money and not really looking out for their customers. Very sad as they were always the best company in town, but when you gouge people for their money they wont come back. Not to mention they tried to sell me new tires at one time with the "ford discount" because my dad is a retiree and the cost for their "cheep" tires were three times as much as Bell Tire. They really need to look at their pricing and go back to helping the customer not picking their pocket for every dime. Very disappointed.

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Andy B

Normally I would give Friendly Ford 5 stars, although my recent experience was terrible, I took my car in to get the transmission rebuilt for the 3rd time, due to Fords poor transmission not because of Friendly Ford. The transmission was rebuilt & is currently working great! Although while in for the transmission, a recall was done, which was done terrible, my drivers door paint was chipped in several places, the lock is stiff like it was damaged, the lock mount is now loose & no longer tight on the door, two trim pieces fell off the passengers doors before I got home & the door seal/wiper on the inside of the drivers door panel is missing? Making it sound like my window is open or the door isnt closed. Past performance of Friendly Ford was excellent & hopefully these issues will be fixed & future visits will be as excellent as previous experiences.

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