LaFontaine Volvo Cars of Farmington Hills

Reviews 4

TO

Tony Di Ponio

I had a bad experience with the service department of this dealership. I asked them to diagnose why my blower was intermittently not working and to repair the problem. They replaced the blower and charged me $1340.00. The blower only worked for one day. I returned the car with the blower not operating. Over the next two weeks I was told it worked fine for the technician. They asked me to pick up the car again and once again it only worked for one day. I returned the car again and this time asked to wait for the technician to verify that the blower was inoperable. I was then told that the repair would be treated as a warranty claim under the first repair that I paid for. This time they kept the car for just over two weeks. When they called me to tell me the car was done, I was told the problem was the blower resister. I was told there would be no labor charge but I had to pay $135.00 for the part. An hour later when I picked up the car, I was charged $171.00 for the part. I paid the bill and left because I was in a hurry to get to my next appointment. Upon leaving I noticed a loud rattle coming from the dashboard. If I hadnt been in a hurry I would have turned around and brought the car back. Later that day I read through the repair order I had been given. The service writer claimed that he had spoken to me and that I had agreed to pay for the parts and that I approved a parts expenditure of up to $180.00. That is NOT true. I wasnt asked to approve anything. I was simply told the car was ready and that I had to pay another $135.00 for the part. By the way, I looked up the part online. It can be purchased any number of places for $62.00 to $82.00. I called the service manager to notify him of my disappointment with my experience. He promptly returned my call and said he would investigate. Later that day he called again and offered me a $36.00 credit (which I have not received and do not believe is adequate). He also offered to repair the dashboard rattle and provide me with a rental. I have decided not to accept his offer. I will not put my car in the hands of this service department again. I do not believe the technician has sufficient skill. I question the character of the service writer for putting false statements in the dealerships business records.

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Samuel Latra

My wife Kristen and I recently leased a new XC90 vehichle at your dealership and had the pleasure to work with Jhin Hur.  We test drove five different vehicles (four from competitor companies) before choosing the XC90. I am writing you to let you know that Kristen and I were very impressed with Jhins sales style, knowledge/expertise, and effort throughout our car buying experience.   Jhins sales style was perfect- he was friendly and not pushy.  He seemed genuinely interested in helping us find us the right vehicle and quickly asked pertinent questions to understand what we were looking for. When asked about strengths and weaknesses of different vehicles, he was open and honest.  We told him we were interested in test driving other competitor vehicles and he was in support of that (which was refreshing to see as he wanted to make sure we were making the right decision).   Jhins knowledge/expertise when it came to the XC90 was impressive.  He answered all our questions and had great knowledge on all of the XC90s features and how to use/activate them in the vehicle.  He did a good job following up in emails (preferred communication route) that were both detailed and concise when additional questions were asked after our initial visit.   Jhins effort was also commendable.  Once the purchase was made and we were pressed for time as my wife had to work in the late afternoon, Jhin took the initiative without being asked to transfer our baby car seat and license plate while we were finishing up paperwork.  He then personally drove to our house later that evening to pick up the title we had forgotten to bring and further explain how to use and integrate some of the features on the vehicle (he set up our garage door openers through the vehicle, set up an app on our phone to access the vehicle, etc.). In conclusion, we want to thank you and your team for a terrific car leasing experience and believe Jhin Hur is a true asset to your company.

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MI

Michael Shallal

I have to say, I wasnt sure what to expect when I rolled into the new LaFontaine Volvo that was transplanted from Walled Lake (formerly Dwyer and Sons) to the new Farmington Hills location. Brand new experience. I had no expectations going in. The service was outstanding. Not only did they get me in for an oil change promptly (I called less than two hours before), but Brian Mecham was awesome. They performed the service promptly while I waited and also ran a check of my radiator/coolant which had given me a critical alert the same day. Given my last Volvo had three faulty radiators, this freaked me out and they did a full test and told me all was clear with no leaks. Great. They also did a magnificent job cleaning my vehicle. I was not expecting it! Usually, a dealer runs your through their "gas station" style wash and thats plenty (and always appreciated). These guys had two people scrubbing my tires, vacuuming the inside and using specialized products on certain areas of the car. I asked if they recommended a certain kind of solvent given the lower left side of my car must have gone over some fresh wet paint on the road. Brian, himself, got a cleaner, scrubbed the entire left side of my car with it, buffed it with an electronic buffer and gave it back to me like new. Just an awesome guy -- as well as the two other workers who were doing it before. Totally above and beyond what I ever would have asked for or expected. These guys are not near to me, but I will seek them out again for service.

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KA

Karen Kleinwort

Its hard to say these days that a business can meet the expectations of exceptional customer service. The service and sales professionals at LaFontaine Volvo did exactly that yesterday - they left me speechless (ask my husband and hell tell you its an impossible feat :) ). Yesterday I walked in needing a part replaced (windshield wiper fluid pump and a daylight running lamp/high beam), Joe walked me into the parts department, made sure the parts were available, and then had them installed. When they were finishing up and double checking they realized another part was actually the problem, not the pump. They put back in the original pump and replaced the smaller part. The fact they double checked their work stands out. All of this without an appointment scheduled!!! Thank you! Were new to Michigan and getting someone to work on my 2006 XC90 that we would trust as much as the previous team we had back in Oregon was something we felt would not happen; we were wrong. Thank you to these gentlemen for allowing us to breathe a little easier knowing our elderly car will be well taken care until we are ready to lay her to rest :) Even though I was there for service only, Kyle made sure as a new customer any questions pertaining to the dealership and what they could offer was answered. Looking forward, it is easy to see where Ill be taking my car for ongoing service and maintenance - yes, the 1 hour 45 minute drive will be well worth it!

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