Jack Demmer Ford

Reviews 4

JA

James Fahlman

I had been talking about buying/leasing a vehicle for months. So much so that my family was sick of hearing about it. But, its not an easy decision to make! What dealership to go to, what model to, buy..lease...so many decisions to make that it was literally making my head spin. The only thing I knew was that I was getting a Ford. I went to several local Ford dealerships, test drove 4 vehicles and spoke with several "nice" dealers. I then made my decision and went to a dealership, spoke with a gentleman who was kind enough, patient and helpful. He gave me a few printouts of quotes for the vehicle I was interested in and I decided to "sleep" on it, as it ended up being a lot more money than I anticipated on spending. I woke up the next morning with a fire in my belly and decided that today was the day that I was leasing a car. On a gut feeling, I took the paperwork that the gentleman gave me from the previous dealership and went to Jack Demmer Ford. I sat down with Duane Laidlaw, (the brother-in-law to my mothers friend) and told him of all my travels, thoughts and concerns. He was extremely patient, understanding and accommodating. He brought out the Fusion that I was thinking about and found a dealership in Ohio that had exactly the color I wanted. I test drove the vehicle and LOVED IT. I showed him the paperwork from the competitive dealership and the quote that was given. He ran the same information that the dealer from the other night did and to my amazement....Duane came up $30.00/mo CHEAPER !!!! Duane was equally amazed, he could not figure out where the previous dealer came up with the figure he quoted me. I was sold right then and there!!! I spent four hours with Duane that day, going back and forth from this model to that model, leasing pricing versus buying pricing. Never once did Duane make me feel obligated or bothersome. In the end, I ended up leasing a beautiful, ruby red 2014 Escape, that I LOVE, LOVE, LOVE! Once my decision was made the whole process took 30 mins!!! Duane made my experience hassle free and enjoyable. The folks at Jack Demmer have certainly made me a raving customer. Simply put, not only will I continue to shop at Jack Demmer, but I will rave, to anyone who listens, about my experience shopping there. Nelson Boswell once said "Always give the customer more than they expect." A+ Jack Demmer, and Duane Laidlaw Lisa Fahlman

---

KE

keith stone

Who closes when you are trying to make a sale? Jack Demmers Used Car salesmen thats who! I get it, nobody wants to stay past their shift at any job but when youre working for commission I guess J Demmers people make enough sales that they can throw one away every so often. I get there around 5 oclock to buy a truck and had forgotten the title for my trade-in. Right there instead of letting me rush home to grab it (I live 10 minutes away) or just not including the trade-in they say "no no we can work around it". While I was setting up insurance the saleslady was calling the bank to verify funds for the electronic check I had gave her. I guess she didnt want to wait on hold and had hung up and said "they werent there anymore", which I knew wasnt true because I had spoken to the banks loan department the night prior at 7:30. After I got insurance setup I called the bank and waited on hold to try and verify the funds FOR THEM! While I was doing this everyone was closing up shop and the saleslady had actually left me to go get her truck and move it closer before she went home. As 6 oclock got closer both her and the manager were telling me that Id have to come back tomorrow to finish the sale. They said they needed to verify the funds still and it was 6 oclock and time to close. I told them I was on hold and we could still verify the funds tonight. The manager told me that I still didnt have the title for my trade-in and couldnt do the sale without it. I pointed out to him how many times I had offered to go home and get it (still 10 minutes away). I even bargained with them that they could take off the trade-in value if it would make it easier. Neither of them even considered to stay the possible extra 10 minutes after 6 to finish this sale. I had already canceled my evening plans so that I could buy this truck. Now to sum up what happened during the 50 minutes that I sat there, the ONLY thing that got accomplished was that I did setup car insurance and the paperwork was typed up for a vehicle that I am no longer going to buy because of the disrespect and being brushed off and sent home like I have time to spare sitting around a car dealership while being treated like I am an inconvenience to Jack Demmers sales crew. Good Job!

---

KE

Kevin Sims

TLDR; expect B- work not A+ if you dont care it would be ok. I was in a collision in April in my 7 month old car (not my fault) and through my insurance my car was sent to Jack Demmer Ford. I was glad that they were using a Ford dealer because they should do everything correctly and return my car to factory condition. This was not the case. When I first received the call that my car was done I went to the service center, took one look and refused to take the car. There was a quarter sized chip in the paint as well as multiple locations with scuff marks and swirl marks in the paint from a bad rotary buff Job, totally unacceptable. After they fixed those pant issues I took my car back. After a few weeks of driving it i noticed that the rear door (the one that was repaired) did not close with the same efforts (too high) as it did from the factory and that when they had done door fitment adjustments they had removed the paint on the door bracket. I took my car back to the service center and asked for the door closing efforts and paint flaws to be fixed. They put touch-up paint on the bracket and seemingly ignored the door closing efforts. The vehicle was returned to me. Another couple of weeks later I noticed a rattle in the tailgate when opening and closing, this weekend I began to investigate the issue and found that a bolt was not secured and had come loose in the trim panel of my tailgate, I just reinstalled this myself. I also found that when they reinstalled the bumper they forgot a screw and just left it off instead of replacing it like they should have its a standard Ford Screw so they should have thousands on hand. All in all the repairs were completed but not to the standards of a discerning customer who expected his NEW car to be returned to factory or better. Shop around and find a place that cares about the cars they handle unless quality does not matter to you.

---

AN

Angela Gaglio

I normally do not publicly rate service departments, but felt I should in order to inform others. I received a recall letter from my local Ford dealer, but after three calls to the dealership and hearing "we dont have the parts yet" I let it go. One day while talking to a Ford corporate employee that visits many dealerships across the US, this recall came up and he told hme that he would get me in at Demmer (not the dealership that kept blowing me off). The service department was very nice and performed the recall (actually 2 recalls). It wasnt until later that day that I found out that my automatic sliding door wouldnt work. I ended up talking to a coworker who talked to his Ford mechanic friend and found out that Demmer likely screwed up my door by messing with a module. So, back to Demmer. I told them what I was told and they fixed the door with a smile, while saying "we will take care of you" but never saying "oops, our mechanics screwed up". A few days later we had a cold snap and I tried to turn on the rear heat, but the blower didnt work. Ugh. Contacted my coworker who contacted his Ford mechanic buddy who informed us that Demmer again screwed something up. So, back to Demmer....again, they happily fixed my vehicle, but never admitted fault and made me feel like they were doing ME some big favor. I have two theories: A) they "broke" something so that I would go back in and pay for service (I mean, really I didnt understand how an auto door related to a rear latch recall nor did I understand how the heater blower related to an auto door; I am just lucky enough to have a contact to someone who does) or B) the mechanics are incompetent. Long story short, beware with this dealership service department. They are very kind and act very helpful all while creating problems with your vehicle.

---

---