Related: | seaport auto sales |
Related: | ok cars orlando |
Related: | target optical richmond |
Category: | Used Car Dealer |
Address: | 12800 Tuckahoe Creek Pkwy, Richmond, VA 23238, USA |
Phone: | +1 804-747-0422 |
Site: | carmax.com |
Rating: | 3.2 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed |
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Adam Singh
I sold my car to CarMax (Orlando) on May 22, 2013 and had a very bad experience and feel that I was the victim of a bait and switch. I first had my car appraised at CarMax about a week and half earlier on the 12th of May. I was satisfied with the offer and prepared to sell my car that day. I brought all the items that CarMax advised me to bring on their website (title, registration, Florida photo ID, and both keys). The business office advised me that there was a STOP on my Title and that I needed to have that removed before they could purchase my car. The following business day, I went to the tag office and had the STOP removed. The business office continued to tell other items that I needed to have corrected on my Title, one at a time. I fixed all the issues with the title by May 17 and called the business office to confirm that everything was in line for me to sell my car to them. I advised my contact in their business office that I was moving to Austin on the following Monday – May 20 – so I needed to make sure that no other delays would arise. She stated that everything in line and they would purchase my car as soon as I brought it back to CarMax. I brought my car back to CarMax the following day, Saturday, May 18. The business office then advised me that they couldn’t use my valid Florida ID card as proof of identification. They stated that I needed renew my Florida Driver’s License in order to sell my vehicle to them. This is contradictory to the information that is listed both on their website and on the actual offer I received. I had to reschedule my flight and delay my move to Austin so that I could renew my driver’s license. Finally, I returned to CarMax on Wednesday, May 22. The CarMax team knew that my flight was set for the next day. They stated that since it’s been longer than 7 days, they needed to reappraise my car. The new offer came back $500 less then the original offer. My car only had 152 additional miles on it. CarMax advised me that I didn’t have to sell my car to them. Actually, I did as I didn’t have time to make any other arrangements with my move to Austin taking place the following day. That is the definition of a bait and switch. I Tweeted about my experience the following week. I received a message on Twitter from CarMax’s Corporate Customer Relations. They stated that they would like to speak with me about my experience and to give them a call. So I did. I spoke with CJ/Customer Relations who kept me on the phone for 1.5 hours asking details about my experience. She then stated that she was going to speak with the specific dealership in Orlando and then call me back with a resolution. She stated that I should expect a call that afternoon. CJ/Customer Relations didn’t call me back that afternoon nor have she or anyone else from CarMax called me since that first conversation with CJ. I’m very disappointed in the professionalism and level of service of CarMax. They advertise that they are different than the typical automobile dealership because they are straightforward. That couldn’t be farther from the truth. They lost my business because of this experience. I purchased a 2011 Honda Accord Coupe V6 last week here in Austin. My experience purchasing my Accord from Mercedes-Benz of Bourne was the opposite of what I went through with CarMax. They have a team of professionals that exceeded my expectations. I’ve already referred them business and will continue to do so.
MI
Mini Life
Carmax on Capital Blvd.in Raleigh NC, has a service department full of rude, condescending employees who are just looking for a reason to not honor the 30 day warranty or the extended warranty that can be purchased at time of sale. My son (19 years old) purchased a car (his 1st) from them, with in 15 days the clutch started acting up. They took the car into service, and passed it off to a local Nissan dealer for service. After a few days the car was returned to him with a statement that the CSC was replaced. Approximately a month later the same issue presented! Carmax then sent us directly to Nissan because they "are not capable of servicing that caliber of car". Now the experience with Nissan is a horror story for another day!! After stating nothing is wrong with the car and requiring some pushing on our end, Nissan stated they see a slight deficiency and they flushed the CSC and replaced the fluid with some upgraded/ high performance fluid. Low and behold, about a month later, more problems....this time the clutch is completly gone!!! We return to Carmax and of course they dont want to touch it, so they offer to tow it from our house to Nissian, and take ownership for the communication with Nissian. Finally Nissian says ok we see there is an issue we will break the car completly down. Nissian notifies Carmax that the clutch is completly burnt and must be replaced at a cost of over $2300. Now that there is real money and ownership involved, suddenly Carmax states they will not pay for the repairs. There was an exhaustive list of reasons why this is not the same issue as the one that occurred with in the 30 day warranty, why it would not be covered in the extended warranty that was purchased with the sale of the car. Eric who stated he was the service supervisor was extemly rude and combative with my son in person and even more so with my husband over the phone. If Carmax is ever my only option for purchasing a car I will take a trip to Walmart and purchase a bicycle, before I ever step foot on one of their lots. Carmax is a joke and so is the warranty!!! Do NOT give them your business, precious time or hard earned money! Hey Carmax maybe your should consider a name change "CarFarm" or maybe even "CarMill" since just like puppy mills your pump out subpar product and do not stand by your product when the buy calls you on your inadequate service. Thanks for the lesson learned.
BR
Bridget Meadows
My daughter and her boyfriend have had the worst experience at the Modesto CarMax. He bought a car in March or April of this year. After having the vehicle for 3 1/2 months the clutch and transmission went out. CarMax had the vehicle sitting in their shop for 4 months before fixing it. Now they are charging them approximately $500 for repairs. CarMax should take responsibility for the lemon they sold. Not to mention I went into the Store and spoke with an assistant manager right before Thanksgiving. She told me she would have Jose call me and hes NEVER called me. Hes a poor excuse of a Manager, not to mention he doesnt like to deal with woman. Sounds a little discrimatory to me! Jose has been very rude and degrading to my daughter. I bought a car years ago and found out that it had been in an accident and the frame was bent. Way to go CarMax. I will never refer anyone to your company nor will I ever purchase from you again. I will however, be calling the Better Business Bureau and whom ever else I need to rectify this situation since Jose the service manager isnt doing his job. If you would like to speak with us regarding this situation please respond with a name so we know who to call. Im extremely disappointed in this company, the lack of integrity, the lack of compassion, and the severe lack of customer service!