Pittman Jewelers

Category:	Jeweler
Address:	481 FL-50 Suite 101, Clermont, FL 34711, USA
Phone:	+1 352-394-2612
Site:	pittmanjewelers.com
Rating:	2.9
Working:	9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–3:30PM Closed

Location

Photos 23

Reviews 4

Diane Craig

I had a fairly expensive repair ($321.00) done on a rarely used watch in 2011. I was told that there was corrosion inside because of moisture intrusion and was given a quote for the work to clean the corrosion and take care of the moisture issue. After I picked it up, the watch was kept in a safe until May 5, 2013, at which time my husband took it out to wear on a trip to Asia. A couple of days later, he mentioned that the watch face had clouded so badly that he couldnt even read the time. It was obvious that the moisture intrusion had not been repaired, so I called and took the watch in today, after he got back in town on 5/21. When I called, I spoke with Teresa (one of the daughters) and she said they would have records on the repair if I could give her a date, so I found the charge on our credit card and gave her the date, which was 2/19/11. When I took the watch in, I was told that the repair was only warranted for a year. I responded that I understood that it had been quite some time ago and I wasnt trying to get anything for "free", but the watch had not been used and I was just concerned that the original problem had not been fixed. (I thought they would be interested in this little fact too.) Her father came over at that point and asserted that you cant really fix the moisture intrusion on a watch that old (purchased in 1990). I pointed out that if I had been told that they couldnt fix the root problem, I wouldnt have paid to have it fixed. At no time was I told that they couldnt repair the problem, only clean the corrosion. There was even discussion about the repair at the time I initially took it in because it was a rarely used watch and I questioned whether I should go to the expense. (I did it because the watch was a sentimental favorite of my husbands.) I told them that I felt like I should have be told that they couldnt actually fix the watch. The father told me that I should have asked more questions because they couldnt be expected to cover everything when they talk with you. I asked about the notes on the repair that they had mentioned; however, Teresa said that the records were too old and had been put away. I said, "but you have them, right"? And her father said that they werent going to waste their time looking for them. At that point, he said they would have their watchmaker look at the watch and let me know if the moisture intrusion problem could be corrected and, if so, how much it would cost. They started the in-take process, but with even more commentary on how it wasnt their fault, etc., etc., using the analogy that I couldnt have a car repaired and not use it, then go back to the mechanic in two years if it still had the same problem. I dont agree that its the same thing at all and because of the attitudes, just decided to take the watch to a real jeweler in Atlanta, when I go back in a few weeks. After all, what was I thinking? If they couldnt repair it the first time, why would I pay them more money for them not to repair it again? I must say that I was amazed at their attitudes, in view of their positioning as a "hometown" jeweler in a small town. In the interest of fairness, it should be noted that I have never purchased anything at Pittmans, so Im not exactly the type of customer they want. Other than the watch, I have only used them for several minor repairs over the years - like replacing clasps or that sort of thing. For simple, no-brainer repairs, I think theyre fine; however, I would now caution against any real repairs and if I did use them, I would be very sure that the repair was done correctly. You cant just assume. For purchases, do yourself a favor and go somewhere else. Their offerings are limited, unimaginative, and inexpensive looking - not anything you would want to wear.

Lin ME

Went in and the place was fully staffed but the service was not that great. The fact that there were at least 3 ladies behind the counter and only myself and one other customer no one was enthusiastic about helping me. I eyed in item through the glass for several minutes, looked around, (looking like I need help) no one seem interested in making a sale. when a 4th lady came from around the back, I waved her down, she started walking towards, then redirected and later when I flagged a 5th lady down, she said Oh I thought you were being helped already.... why would I beckon you over if i didn’t need your help? Nonetheless, I found something I like, I was willing to get it despite the crappy service. I wanted to customize it by switching out the center stone. The jeweler claimed he would look into it. He told me to call him to follow up in two days. I call 2 days later, he barely remembers me, after trying to prompt him to our original conversation, he wraps it up by saying he couldn’t find it. More like he did not even look. Its ok, I ended up in Zales in Florida mall and they took great care of me there and I love my new ring!

Amrika Ramlagan

My first last and only visit to this location was a horrible experience. I went in to have my Micheal Kor watch resized. Upon walking in I was not greeted by any of the staff it was like i was being completely ignored. When i asked how much it would cost to have it resized the lady at the counter was extremely rude and sarcastic she said " Its going to cost 12$ plus tax if you bought this here it wouldve been free" she seemed almost upset that i didnt purchase the watch from their store. Theyre extremely over priced and rude Im amazed that this place is still in business. DO NOT go here unless you plan on feeling like trash when you leave. I went to village goldsmith about 2 miles down HWY 50 towards Groveland and the jeweler was so nice he treated my watch with care and all he charged was 5$ or a donation toy for toys for tots he also gave me a carnation, this is how you should be treated NOT like at Pittmans.

Megan Gregg

Unfair pricing for jewelery repair and sizing! I went into Pittman Jewelers looking to get a family ring resized to fit me and I came out without any resizing done! This would be because the jeweler quoted me about $360! The jeweler came out to the counter with my ring and told me that almost all the diamonds in the ring were loose and that he would have to repair most of the clasps for the diamonds. He also stated to me that the shape of the ring was very bad and the whole ring would have to be rebuilt at some point in time. I was not going to pay almost $400 for the repairs, so I left. I recently took it to another jeweler, who did an AMAZING job and didnt take advantage of me and charged me an HONEST price for my resizing and tightening of the diamonds! I would be wary of Pittman!