Category: | Used Car Dealer |
Address: | 4949 New Centre Dr, Wilmington, NC 28403, USA |
Phone: | +1 910-799-7678 |
Site: | rippyautoworld.com |
Rating: | 4.5 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM Closed |
IV
Ivan Pearson
I went in there looking at a car, once I found out the price of it I knew it was out of my price range. The staff was adamant about running my credit, I told no because I knew it was out of my price range, I made it very clear that I did NOT give them permission to run it nor apply for any loans on my behalf. I left found a similar vehicle else where at a much lower price, had them run my credit info. I got approved at a ok interest rate, so the people at tippy call me back in, I go and there like we were able to get you approved for a loan your credit wasnt as bad as you thought but the note wouldve been $500 a month, which I knew in the beginning was out of my budget. I declined and headed back over to the other dealership and they were like so there are some discrepancies with your loan application, and the financiers want to raise the interest rate. Naturally I ask why, well Rippy had applied to that same bank but they had put my income so high that it conflicted with the application that the other dealership whom had my real information and permission to inquire so the financier was only willing to give me the loan as a high risk borrower and thus a significantly higher rate and monthly payment. After that experience I would never do business with Rippy because in my opinion they were high pressure salespeople who were willing to do anything to get a sale even blatantly disregarding my clearly stated wishes and they were fictitious with their documentation, again in an attempt to just sale me A car. They didnt take into consideration if Id be able to pay for the car or anything because even after I told them what I was trying to pay monthly, they continued without my permission and returned with a number that was almost $200 more than what I told them I was comfortable paying and still tried to pressure me into signing for that vehicle! Maybe it was the salesperson but I dont feel like they cared about my wishes nor personal best interest as a consumer. It couldve just been me but they really put me in a bad situation and it all couldve been avoided had they respected my wishes as a consumer not been so thirsty for a sale.
MI
Michael Dixon
I own my own business and I needed a larger car to fit my equipment. I dont have great credit and I thought there was no way I could get approved for the type of car I wanted. I searched on the internet and found several positive reviews for Rippy Automotive. I filled out an application online and received a prompt response from Sheca. She was very nice and helpful and got me started in the right direction. Sheca set and appointment for me and made the initial application very simple. Two days later I went to my appointment and spoke to Andy and Dave and I told them my situation. They were honest about what they could do for me, they didnt try to screw me over and they said they would do their best. I didnt have high expectations at all going in but less than an hour later I was approved for a 2014 Jeep Patriot. I NEVER thought I would be approved for a 1 yr old car with very low miles. As I spoke with Andy and Dave they said "This is what we do. We work with people all the time with less than perfect credit and we have relationships with many banks" I cannot recommend Rippy enough!! If you dont think you have good enough credit but you need a new car you MUST visit Rippy. They will put in the time and treat you honestly. Im sure they cant get 100% of deals done but if they cant get a deal done its not for lack of trying. Rippy will definitely be receiving ALL of my business in the future.
JE
Jennifer Buckley
We went to look at a Suburban. Miranda called and asked us to come up as soon as possible as we were looking to trade our Ford Excursion. We drove 50 mins up there and this is what happened. First no one could even tell us how much the price of the vehicle was, no one would show us the inside of the vehicle or even offer us a test drive to make sure it was going to suit or needs. We drove 50 mins up there to sit in a parking lot while some guy comes out and looks over our vehicle asking us "everything works in that thing, the four wheel drive, the ac, right?" Well how about our questions? Does everything work in the Suburban, the ac, the DVD player? No one took the time to even acknowledge that. Miranda asked us to come up there and then she didnt even have time to talk to us. Our credit was not up to a quick approval and it was going to take some work. She said if they got the deal done they would deliver the vehicle and pick ours up. WHAT? I cant test drive the vehicle to make sure everything is the way it should be? Im supposed to take your word for it? NO. Not a good way to do business. WE chose not to follow through with financing there and will continue our search for a new vehicle.
TC
TC Li
On 1/4/2016 I purchased a 2013 Sierra with the American Coach Lines Ducks Unlimited package from Rippy. ONLY SEVEN DAYS AFTER PURCHASE I took it to a car wash and what appeared to be tin foil peeled in large strips from the rims. We had a 30 day bumper to bumper warranty but they will not honor it for the rims nor provide documentation of the exclusion they are claiming. However, they did replace a speaker, water pump and balanced the tires twice all under the 30 warranty they claim we never had. The salesman (Louis Dearman who was fantastic) can attest to the fact the the rims showed no signs of damage and were in pristine condition. If the conversion, which was installed before the initial sale, is not covered than nothing visible would be covered, as the conversion included lift, tires, rims, dash, leather embroidered seats, bed liner, and removal of all exterior side emblems which inturn body work and/or paint. We simply ask that they be replaced or repaired
WA
Wanda Lundy
I went there on a Saturday afternoon, just to look at a vehicle that I saw online, that first of all, was exactly what I wanted & couldnt because the car or the price. We pulled into the lot and literally "ran into" Vic. From that moment, it was really a breeze. I was all in before the test ride, still remembering what Ive been told for years, never buy a car on a Saturday afternoon. He was very informative, efficient and courteous. Between Vic and the Financial services person, whose name escapes me, and helped by getting me financing that was challenging, I left, a completely satisfied customer, with an unexpected new car and an affordable payment. I know that everything worked according to GODS plan, but I know that He put these 2 capable gentlemen in place, with the right spirit and attitudes to carry forth His plan. I commend and recommend them on a great Saturday afternoon. They get an A+. GOD Bless.
AM
Amaria Frost
I cant say enough good things about Rippy Auto World. There was no-pressure, didnt feel rushed. As a matter of fact my salesman Todd and the Manager Mike were extremely patient with me and worked hard to get me exactly what I wanted. They listened to me, acknowledged the difficulty of my credit situation and personally me with the lender on my behalf to secure my financing. The dealership made the process easy. The final price was exactly what I told them I wanted (no last-minute surprises). They were professional, polite, respectful, and attentive to my needs. Todd Rogers went above & beyond — locating a vehicle that would be a good fit for me, and stayed after hours for delivery to meet me schedule. If you need a vehicle and are scared like I was go see Todd tell him I sent you.