The Jewelry Exchange

Category:	Jewelry Store
Address:	1286 Oddstad Dr, Redwood City, CA 94063, USA
Phone:	+1 650-367-6500
Site:	jewelryexchange.com
Rating:	4.2
Working:	10AM–5PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 11AM–5PM

Location

Photos 93

Reviews 5

A Private User

The old store in Burlingame was well stocked with great items, diamond items were priced right and were always talked over as something valuable and to be cherished. When the store moved and I presume also new owners at the Redwood City obscure location, the Jewelry Exchange became a gyp-joint full of how to switch and bait you to a cheap more profitable lesser diamond. Forget about the watches and silver. Most everyone goes there for diamond. Day we went was because the yellow diamond earrings was great in store-lighting but when we got home to see it--it was yucky yellow cloudy stone in the sunlight. Sold as a great price, as a huge .6K and mounted earrings for $600. We were unhappy. Finally we drove 90 miles back to Return to get a different one. We learned their return value is 80% of original price or $445. Returning we wanted exchanged for--Certified Diamonds only. There were 6 women, one women head honcho and the 3 men all seated behind the desk we learned are the final determiner of your fate. The non-customered-up women sat in a row of seats against the wall all antsy for the next victim. They showed us the two tiny .3 Certified Diamonds that, yes, did sparkle and very clear like we wanted originally. Priced high. Saleswomen and man tried to switch us to the other showcases mounted full of rings, earrings and more. ALL WE wanted was credit for the original yellow .6K purchase and we wanted Their Diamond Certified sparkler in exchange even at .3 each. Cost difference was $2,000 they were firm on-from salesgirl, honcho woman and one of those guys behind the desk--all firmed up at $2,000 if we wanted to refund/exchange/purchase getting a lesser credit of our original. Redfaced manager argued and treated us badly. I thought the Certified Diamond sparkler was over priced but wanted to rid the yellow earring we never wore. Reluctantly we did buy the $2K earring because the Certified Diamond sparklers were really nice but way overpriced. I AM DONE WITH JEWELRY EXCHANGE FOREVER IN REDWOOD CITY. DO NOT GOT THERE!!!! unless you just want any kind of diamond and for a quick sale of any type of lesser diamond quality. That is where the high pressure, waiving employee TV ad catch you and rob you blind because you do not know better.

A Private User

I came to this store after reading many reviews and was more than skeptical about what I might find. I think it is fair to say that some persons who are not satisfied might overstate their cases. What I can tell someone about my experience is that had I listened to the negative remarks I have read of this store I would not have walked out with an outstanding 2.21 ct solitary diamond ring that could hardly have been more perfect for my price range, for my preference in cut, color and for my fiancée. The staff at this facility worked with me for weeks, going through every range of diamonds and quality. They happily ordered in stones from other locations without charge or deposit of any kind till I found the perfect diamond for Us. In sum, they were very thorough, patient and relaxed through the whole process. Also, I had read there were some issues with written agreements on responsibility for damage while mounting the diamonds. I inquired about this, it should be noted that this information does not apply to stones you purchase and have mounted with their Jeweler in store, and I was allowed to delete out those parts on the mounting agreement before authorizing the mount. Oh, by the way, the ring size I gave them was slightly larger than my fiancées finger, so the ring did not fit well, my fault. Still, they resized the ring for a second time and made no charge to me and would not accept my offer to pay for the additional labor. I am completely satisfied with my purchase and without a doubt will return there first for any other jewelry needs I may have in the future.

A Private User

I’ve been a customer of Jewelry Exchange for just a few months. Needless to say, the place lures by its grander and superior quality of diamonds. Once inside, there is no forceful, repetitive approach generally made sales personnel. The customer has a freedom of quietly enjoying tasteful selection of jewelry in ample variety before any conversation with a professional. As I was going through their collection there were several particular rings that stood out. At one point, I thought, that my indecisiveness will drive everyone around me crazy and I would be forced to leave. On contrary, the more I confused myself the more help and understanding I received from truly courteous employees of Jewelry Exchange. They understood my vision and were able to offer rings to match my budged and style. The entire experience felt so refreshing (compared to other jewelry establishments), and so pleasant that I decided to buy the ring and order one more for a different occasion. Plainly put – the ring is idiosyncratic!!! My wife couldn’t be happier, I feel proud for being able to enjoy this art work on a daily basis, and for all this I ought to thank Jewelry Exchange and its irreplaceable employee Ms. Manal. Without her rare knowledge, exceptional intuition and ability to educate, I would not have had this tremendous experience. Thank you Manal, and thank you Jewelry Exchange!!!

A Private User

First of all, the jewelry exchange has a large variety of "classes" of jewelry. You can buy a diamond with a black spot (but it might be four carats and you may get it for $2k instead of $4k). I think when you shop here it is about quality. Tell them your budget and the quality you want, and they will show you a selection of items. I have been wanting 1 TW diamond carat studs for ages. I even ordered some from Walmart on line, and I thought $400 was pretty good (usually they are $600+). They came and they were yellow and dull. I went to JE and asked for a similar product. Their 1 carat TW earrings were clearer, whiter, and $325. The salesman showed me even cheaper, larger ones (yellowish) but I choose smaller and clearer. I bought the matching 1/2 carat pendant for a pretty darn great price too. I look like I spent $5000 and I spent under $1000. Is it Tiffanys? No. Are the staff better than the Shane Co.? Probably not. But if you want a great price and you know what competitors charge and you are willing to communicate with the sales staff (e.g. I want it big and yellow is ok, or I want it big AND clear, etc.) you cannot find a better place to buy diamonds. Really. Oh, and no, I do not work there nor do I know anyone who does personally. ;)

Espre So

I wasnt sure what I wanted so I went to The Jewelry Exchange from a friends recommendation. I went in and the place looks pretty unassuming. I was greeted by a sales staff and told her I didnt have any one specific thing in mind. She said it was okay to take some time and she proceeded to show me an item that was in the showcase in front of us. It was a pendant and it looked nice but didnt really appeal to me. We ended up walking and talking throughout the store while she took the initiative to show me random items. I like that she took the time even though I told her I didnt know what I wanted. I did not purchase anything that day. I did return about 2 weeks later and spoke with the same sales girl that helped me and purchased a beautiful diamond tennis bracelet I didnt even know I liked until she showed it to me that day. The service here was excellent and even though I did not purchase on my initial visit she continued to assist me and that is rare these days and that is why I felt I had to share my great experience here.