Visionworks - The Arboretum

Category:	Eye Care Center
Address:	3319 Pineville-Matthews Rd, Charlotte, NC 28226, USA
Phone:	+1 704-542-5069
Site:	visionworks.com
Rating:	1.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 1–5PM

Location

Photos 4

Reviews 8

Dave Dobson

I went got my prescription with the doctors and that was great. Went in got glasses after 4 times of wearing them i could see they were scratched. Took them in they ssid they would call me. 4 days later no call. Went in talked to a diff. Lady and got nothing but grief that there were no scratches. She said she would replace anyways said with an attitude. 4 days later went back. Said they had to order. 5 days later went back after still no phone call. Glasses were rapped in paper work like they were done. I put them on started to leave but saw they had not replaced lenses. The girst lady said she watched the 2nd lady replace them but at that time she told me she would have to order. Both were lies since they were not replaced . Finally got a call another 5 days later that they were ready. Got there but i ciuld see the scracthes still. It looked liked they had tried to recoat them. I asked for my money back and was told i would have to come back. Why do they still have jobs.

Timothy R.

- I was told my -2.5 vision is "very sick" so I need to purchase this $500 lens. The $150 lens will ruin my eyes b/c how "sick" i was. This is insulting. - They wont tell me what is the different between the $500 lens and $150 lens it. I wanted to know what set apart the lens, is it the material, the coating etc. They use phrases like "they are good for you eyes", "its just better lens", "it is superior quality" and avoid telling you what you are paying for. They treat people like everyone knows nothing about eyeglasses. - Surprisingly, after an hours of back and forth, they decided that my eyes were "too sick" that they do not have the lens i need. All b/c I refused to purchase the $500 lens. - Do not waste your time and money there. Period.

J MarshallC

Walked in after my eye check up. I needed some new glasses. When i picked out my glasses and asked for assistance on pricing. They told me With the glasses, Plus the lenses it would be over $500........ OVER $500... Needless to say... The customer service was non existent. When i asked if they had other options, i was told sorry we can no longer help you. I went online and bought the same glasses plus lenses for $130. I would recommend not going here.Sad because it is right next door to my eye doctor.

Avis Morrison

Vision works located in the arboretum in charlotte nc has terrible customer service. Every retail store is supposed to greet customers as they walk in. I was ignored, I will never go there again.

Open 27 Books

One of the rubber nose pads on my glasses fell off awhile back. I stopped in here because I was nearby, and they replaced both rubber pads and cleaned my glasses right away, for free.

Amanda Morales

WAY over priced!!!!! Service is terrible!! Pay attention to your receipt because they will charge you for upgrades that you didnt even ask for!!!!

Bob Lauer

Some staffers are good, and good are vice. But overall wish Horizon had not moved

Sandra Heathers

THEY WILL NOT PICK UP THE PHONE IF YOU CALL.