Lauderdale INFINITI

Reviews 5

SH

Shunda S.

I orginally purhcased my Truck from Coconut Creek Infiniti..I live closer to Ft. Lauderdale Infiniti so I normally service my vehicle there. This week makes my second time being uphappy with my experience. First Incident the service manager at the time Mike broke my key and insisted that it was me whos do so! I went in for a battery replacement which wasnt totally dead and watched him struggle for 45 minutes even banging my key! I got home gave my hubby his set only to for the key to no longer work. I ended up having to call corporate bc mike insisted I pay $180. Now, last weekend I visited ti take care of another isuue which was $794 and the service rep Ada whom I found to be very nice , helpful and honest called to advise me that I needed brakes, I found this strange bc I had gotten brakes within the year along with rotars all the way around my vehicle.She told me that the back brakes were metal to metal and that she could have it repaired for $500. I told her that I couldnt afford that right now and she goes well we have a coupon out that I can give to you and we can get the job done for $250. I said no! Thinking if you could have saved me $250 why did you even mention the $500?!?! She contniued to insist... I then told her Im going to get the brakes done once I leave there but Im not doing that work with infiniti. Went on to Nissan for the brake job and just like I thought! I DID NOT NEED BRAKES!!!!! The mechanic showed me the brake pads and rotars and even compared my old pads to the new ones and barely any difference! Then said maam theres no use in me taking your money... your vehicle is fine! Needless to say IM FURIOUS! it seems to me its ALL about a dollar bill! I cant even trust a service advisor?!?!? Well this new crew anyway! BRING BACK BRUCE I could trust him with my life and he treated me like family! Needless to say I WILL NO LONGER DO BUSINESS WITH LAUDEDALE INFINITI!!!! I CANT TRUST THEM!!!!!!!

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DA

David Saenz

**SERVICE REVIEW** Took my infiniti g37s for a oil/filter change. an hour and a half later, there was sand caked into the wheel wells, dont know how it got there from what should have been a slow non-aggressive drive from the technicians bay to the car drop off, but my car was the only one that had that much noticable sand and dirt caked in all wheel wells and on the side of the car, it looked like I took my car out on the beach. when brining it up as a concern they brushed it off as normal and non-concerning. "Car must have gone through a puddle." I am a resonable individual in most aspects of life this was NOT normal to me as a car, motorcycle, atv, and performance vehicle enthusiast. Even if my car was not driven aggressively (which in my mind it was) it should not have been brought back in the manner it was as part of the $60-$70 oil change is a complimentary car wash. Maybe Im over reacting, this is just a yelp review so take it with a grain of salt, but this is enough for me to never return to this dealership again. Im sure they wont miss me after the stink I put up after I saw my car, to be fair my experience with the dealership has been ok thus far. BAI Felicia! Felicia = infiniti fort Lauderdale dealership. Infiniti you have a chance to make this right! Show me or review the security tape from Saturday March 7th between 10am - 130pm and ease my concerns. A little excessive, yes, but I would do it for a concerned customer or client if I was in their shoes.. all while not making them feel like a lunatic.

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MI

Mike Tischler

What a great experience! This was my first time buying an Infiniti. The difference in the level of service is substantial. I went through and got an online quote. I had an existing leased Nissan. They emailed me right away and we had some back and forth as to what the best options were. I was looking at the Q50. I mentioned them I was on the fence on the color and we scheduled a time for me to come in. When I pulled up I immediately noticed they had parked both cars and colors right up front to be ready for me to compare. Really touch. Ive been in sales for 5+ years, I can tell you its the little things that matter. I was greeted immediately by Michael and Luigi Maggio when I got out of my car, cant tell you how many times Ive wandered around looking for a person to talk to at other dealerships. Once I drove a couple and we made a deal I decided to come back the next day to finish up the paperwork. They knew I had a time crunch and were very accommodating. They went ahead and tinted my windows and the car looked great! Met the service manager Tom, signed paperwork with Abbey and was walked through all the technology in my new car. Luigi Maggio and his team did an excellent job! I was really impressed with the level of service. Once you make the upgrade, you cant go back.

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JE

Jeff blackell

Ive dealt with this dealership through their service department on three occasions with no complaints other than the wait time being a bit too long when waiting on my car to be serviced, but nevertheless I was satisfied with the job they did on my car. My experience there gave me the feeling that I am a valued customer. My service agent there is Thomas Ignizio, when I took my car there the first time he greeted me with a warm welcome, he listened carefully to the issues I was having with my vehicle and was transparent with what it would cost to get my vehicle serviced. He even went as far as to consult with his manager to give me a one time small discount on getting my breaks serviced, I very much appreciated that great gesture by him. I must also add that the service department called me to inform me that my car was due for preventative maintenance and that they also had a special presently for customers to get their car serviced at a steeply discounted price. Without second thought i took full advantage of the deal presented to me and was as usual well satisfied with the service performed. Im overall happy with my experiences at infiniti of lauderdale and will definitely continue to take my business there.

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DU

Du G

If there were negative one billion starts, I would have left them. I took my car to this idiots because it was not starting. They charged me 700 dollar to leave the care at their dealership so "they can took a look at it". They did not even touch my car and the problem was just a little fuse. But who am I kidding, how would they have known, they did not even bother touching the car, they were too busy quoting me bullsh*t repairs. Telling me oh I need to spend 14 thousand dollars, to repair the harness. This is all their answer to any problems, oh your car is not starting change the harness, oh your tire is flat change the ecu WTF! You can see my frustration, please if you want to save your money and not waste your time, specially the service member douc*e Rey Grahm, dont bother going to this place. Take your car to a trusted mechanic, or far away from this ridiculous scumbags. I wish I could sue them for taking my money and not even doing anything to my car. Oh and apparently their valet guy, or the guy who changes the oil is their tech mechanic. Apparently being able to click the mouse pad on a laptop turns you into a technician.

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