LensCrafters

Category:	Eye Care Center
Address:	6121 W Park Blvd D120, Plano, TX 75093, USA
Phone:	+1 972-202-5627
Site:	local.lenscrafters.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 4

Ani Sense

I came into the store hoping to get my glasses repaired as I had a bottomless frame, so when part of the string which holds the lens securely in place snapped I was worried Id have no glasses for some time. This is of great concern to me as my prescription for both eyes are -4.75 which basically means I can barely see anything without my glasses. On top of that I have High Definition polycarbonate lenses else Id have some very thick glasses, so replacement isnt a really financially practical solution. I also didnt have a back up given the cost of just having my one pair of glasses. When I entered the store I was greeted by a number of people and someone came to help me right away. I explained my situation and she immediately went to see if they could repair my glasses. After a brief moment of waiting she returned to tell me it would take about 15-20min to repair and that the cost may be around $15 since I didnt purchase my glasses in their store, or from LensCrafters for that matter. I agreed and wait for a bit. They actually finished repairing my glasses in the time estimate they gave me, impressive. The last time the string holding my lens snapped I had to wait for well over an hour as the Pearle Vision technician tried to re-string my lenses several dozen times...This was at the location I bought my glasses from by the way. After they gave me my glasses back I tried them on and they felt very solid. Id even say they felt more solid than before they were broken. Excellent job! And to top it all off when I went to ask where I needed to pay for the repair they told me that it was free-of-charge. Excellent quality service with wonderful people, a rare find these days. Ill definitely be back if I ever decide to get another pair of glasses as well as give my full recommendation to anyone who needs a pair of glasses in the future.

Kristen Perry

Excellent customer service! I bought new glasses for the first time in 10 years (at a different Lenscrafters), but there was a very noticeable fishbowl effect. I went to this Lenscrafters to confirm they were made per my prescription and they really took care of me. After going back and forth between here and my eye doctor and then a second eye doctor (actually the one next door to this Lenscrafters), my prescription was changed and my glasses are good now. The employees here really cared about my glasses not being right and even recut the lenses twice (on eye doctor request) and worked with me until this thing was right. I really appreciate the staffs willingness to work with me on this!

Astrid Lee

Went in to the Wilow Bend location prepared to spend at least $800 on two Prada frames and I was completely ignored. I get that they were busy, but I wasnt even greeted after being in there 15 minutes. Will definitely NOT return to this location.

John Powell

This location is friendly but they tend to be busy on a near constant basis... Its worth the wait but theres most likely going to be a wait...