Mahwah Ford Sales & Service

Reviews 4

SA

Sarah Shuwairi

Overall, we are happy with the Ford Escape. It’s been a useful and reliable car with no major issues thus far. My husband and I have matching Ford Escapes with the Bliss technology, in different colors (silver and red raspberry). I also chose to support Ford Motor Company because of their philanthropic efforts for Breast Cancer survivors (Ford Warriors in Pink). Am I happy with the car itself? Yes for both Ford vehicles we own: good manufacturing, good service, very reliable and sturdy cars. Would we buy another vehicle from Mahwah Ford? No. Consider yourselves warned, some of the sales and finance people at Mahwah Ford are aggressive, verbally abusive, impolite, and misogynistic. The level of aggression goes far beyond the stereotypical car salesman. You may indeed receive some pretty serious scowl faces and even some subtle, and sometimes not so subtle, berating comments from certain sales men (e.g., David Saunders). You will definitely get a nasty glare and stink-eye stare down if you ask one too many questions or if you take your time to read and check the numbers before you sign the paperwork with the finance guy (e.g., Mike Russo). My advice to other car seekers is to be extremely aware: (1) at the time of signing, you can expect at least one surprise mark-up charge added on. (2) Be careful and read everything, they may try to trick you with the numbers and false explanation. (3) Walk in with a “thick skin”, and try not to feel pressured or let them bully you into buying immediately. (4) Be sure to double-check the numbers and that everything adds up correctly, remember some of the sales guys are tricky. (5) And, last but not least, if you are a woman or are perceived to be a minority, you can expect to be treated with some contempt at every step of the way. If you are a woman, you may even be told that you need a man on your account to buy the car! That was the Dave Saunders special, telling me that my man ought to be a part of the transaction. I asked for a new sales rep immediately after that, Saunders was too disrespectful. If you go in prepared for this and know what you want, the experience won’t be as awful, but issues may still occur in moderate form. If that happens, go straight over to the sales manager’s office (ask for Bruce at the Mahwah location) and explain you want to buy a car with no further trickery or false mark-ups squeezed in. The manager, Bruce, was professional and diplomatic about it. He did the right thing for us, as we already had a straightforward contractual purchase price. So the false price increases of salesman David Saunders and finance guy Mike Russo never held water and those fees were omitted from the final sale. If you want a civilized and easy-going personality to work with, ask for Joe Cannata. Thankfully, I switched over to Joe after the deal nearly went completely sour with David Saunders. It really is mind-boggling as to why some car salesmen think they can act and speak so aggressively to customers (especially women and people perceived to be minorities). Why is this even allowed by the Ford motor company? Buying a car can and should be a more pleasant experience without this much drama from the sales staff.

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A

A Private User

I have a feeling that at least the first review by Darren L. is probably written by someone at the dealership...this is just a suspicion (i want to be really clear that I do not have 1st hand knowledge of that), but if you look for other car dealer review websites you will find similar experiences to what I had (none that I could find were positive aside from these here) - they think nothing of taking your car for a week or two before actually working on it. I did not receive an estimate for repair for one whole week. Granted they were closed for Thanksgiving day, but the car was dropped off late Sunday night for an appt. Monday that was booked a week before that. I have never had a car go into the shop and not get an estimate that day. Maybe I can forgive them until Tues, but no longer. The problems were minor and car was running fine except for a slightly off idle. They also had complaints of poor workmanship, I do not have first hand knowledge of this either...I took my car back. If an estimate takes a week how long does a repair take, two weeks? I asked the service mgr this, he said "I think that is an exaggeration." Not according to the other review sites.The sad thing is that not even their general mgr was willing to waive the $200 estimate fee even though i had asked for my car back on Tuesday when i CALLED THEM OUT ON NOT LOOKING AT THE CAR. This dealership would be out of business if the had to diagnose cars for a week straight before having the answers. I do not understand why the company would not just give my car back and beyond that why not waive the fee after such outrageous conduct. They have signs all over to remind themselves how important their customers are. I suppose they can not read either. In my business when we "f" up we sometimes have to eat the cost. This is how we build a loyal following. I can not stress enough not to use this dealership for ANYTHING without doing your homework first...do NOT take MY word for it. There are plenty of bad reviews and experiences out there if you look. I will sue them for my $200. I will also contact Ford. Maybe I should contact Arnold Diaz too - shame on you guys who work here. check out: dealerrater for more reviews

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EB

Ebonée Collens

I had a service appoinment & reserved a loaner at Mahwah Ford & Kia, 3 weeks ago. They were kind enough to text and email me appointment reminders but, neglected to inform me that the loaner I reserved would not be available. I was not told that a loaner was not available until my Kia was checked in and the key was taken so that she could be serviced. I missed half a day of work because I was forced to wait on my car to be serviced; and, no one thought I was worthy enough to receive communication to say, "None of the loaners that are scheduled to come have been returned yet. Well give you a call in the morning to let you know if we have a loaner for you at that time. If not, we can reschedule your appointment, we can drive you to your job, or you are free to wait for your car to be worked on." Hours later, I was told that they figured out what was wrong with my car. What?! All this time and its not even repaired?! I was told by David, in the service department, that it would take 1 week, 1.5 weeks at the most for the part to come in; and, that he would call me to set another appointment at that time. I have been waiting 3 weeks and a day for a phone call from Mahwah Ford & Kia; and, I still have not received the part or been serviced. I am more than disappointed in the service that I have received, or the lack there of!

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LE

Levi Nussenzweig

If you dont want to see your car for a really long time, this place is for you! I had my Ford Fusion towed to this location due to a transmission failure (still under warranty). Its now a week later and they didnt even look at my car yet! They say that it will take a few weeks till it will be fixed. I asked them to at least give me a loaner vehicle, to which they replied that they dont have anything available. After being on the phone with them for almost a week, they finally agreed to give me a loaner. When I called to confirm the loaner, before going to pick it up, they told me that they cant give it to me because I am only 24 years old. Im old enough for them to sell me a car but not old enough for them to give me a loaner and take responsibility when their car breaks. This is extremely frustrating, especially since I already had given back my rental (which I paid for out of my own pocket), knowing that they will give me a loaner vehicle. If your Ford breaks under warranty, I would suggest finding a different location that would give you better service. EDIT: After receiving the reply from the owner I called them right away and they responded that this was just a generic reply and they were not willing to help me any further.

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