Zuri Modern Furniture Dallas

Reviews 4

RA

Rajesh Nidwannaya

I agree with all the negative reviews for this store. They sell overpriced substandard furniture with little to no customer support if you have a problem. We purchased a sofa here about a year and half ago. About a year after that, we saw issues with the fabric. The filling was coming through the fabric and pilling-up on the surface and looking very ugly. I tried contacting the store via email and got no response from the manager. Then I went online to their web site and chat with one of their rep who asked me to contact an individual at their customer support. Initially they denied such a problem could ever occur.; then they requested photos of the problem, then they wanted to verify it themselves, so they sent their delivery personal to our house and take pictures. All this took a few months since they would not respond to emails in a timely manner and I would get a response after a few weeks, so this dragged on. After they came and took pictures, it again took a long time to get a response. They said their manufacturer was in China and it took time to get a response from there. After a month or so I was told they would replace the sofa. Then I didnt hear back for another month. When I contacted them, they said the manufacturer said they would only reupholster it but not replace the sofa. So we waited another month till they sent the fabric. Again no word, and when I followed up they said they got the fabric and needed to take the sofa for a couple of weeks to reupholster it. I told them I need it back quickly since we couldn’t be without a sofa for very long. They took the sofa, a week later I was told they were reupholstering it and would get it back to me soon. A week after that they delivered it, but they had not reupholstered the fabric. So they kept it for 2-weeks, removed some of the surface pilling and sent it back. Needles to say I was extremely disappointed at the lies and at the time wasted over six-months. When I asked them what had happened I was told they their upholsterer had determined that it did not need to be reupholstered and that if I wanted to I could get it reupholstered myself. Now I am stuck with a sofa where the filling comes out of the fabric and creates unsightly pills on the surface. I would strongly advice everyone to stay away from this store!

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BO

Bob Consor

The salespeople on the floor need some training on how to be reasonably flexible on store policy and yet protect the bottom line finances of the business.The staff lacks an ownership mentality and made doing business with Zuri and them very difficult. I literally had my debit card out excited and prepared to purchase an item for $900 after discount on Sunday 5-24-2014 and all I heard was No, No and No to my questions. One of which was, can I have my people pick this up Wednesday? The answer was "No" thats only 3 days and we cant let you take this off the floor until 4 days have passed. The reason he obnoxiously gave me was; "This gives you time to change your mind I said what if I paid cash today and still the answer was no.. Then he changed the reason and said; "We need to replace the piece and order another one". He forgot that when he was showing it to me he said;" This is a one of a kind piece" The salesman with the dark hair had a major attitude as he crumbled the sold tag sign he initially prepared and threw it in the trash. Rather than friendly and exceptional service all he seemed to care about was commission that he skillfully maneuvered from Rick the other salesperson that helped me the day before when I looked at the piece. By the way, I have been looking at this SAME piece at Zuri for 3 months and I am sure the owner would have loved to move it out. I left but before I did I politely said to the staff;" If the owner of this place was here, chances are he would have made an exception for me to take the piece a day earlier than store policy and took my $900 with pleasure to the bank." I found this "One of a kind." piece on the internet today for the same price and guess what, the seller took my money with pleasure and it will be delivered when I want. Absentee ownership of a business is a sure formula for business failure as employees will never treat the business as an owner would.

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PA

Paul Jayanandam Chatakondu

Avoid this store like EBOLA! Joy in the back office is extremely rude! They will sell you defective merchandise. Once you make the purchase they will tell you that its not returnable. You will not be satisfied and will call them back explaining the merchandise is just not the same quality that you had expected. They will submit a sample request and lie and tell you the replacement item will be there in 2 weeks. You will get calls, texts and emails confirming the swap when all of the sudden no one will show. You will then call the store exchange a few curse words and they will apologize and then youll eventually get another refurbished product delivered the following week. You will still not be satisfied and will want a refund. Youll call customer care and get a "hood rat"The store Owner Alex will blow you off as well. JON in the sales office will tell you your wasting "his" time when you call for clarification. I also recommend contacting your local BBB and news investigative series. Their inventory system is faulty and unless you have months to spare, do not shop here. please dont buy in ZURI furniture. Its unfortunate to note that the customers service (after sales of the product) is very bad. No proper response from the customer care. Without customers there wont be any business. The lethargic nature of customer care in responding to the customer call is highly objectionable. Hence its my appeal to all customers who intend to shop / purchase furniture at ZURI not to buy any furniture with this guys as they does not know how to treat a customer. Its as well unfortunate yo note that the customer is not being treated as he ought to be.

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NI

Nicholas N Pournader

I agree with many of the other customer experiences in Google Reviews of Zuri. Post-sales customer service is terrible at Zuri. And, be careful of their return policy -- you have only 3 days from the day they get paid to make a return. So, if you buy something now and they deliver it a week later -- ITS TOO LATE to get your money back. Purchased $11K of furniture and single rug with them (sectional, two chairs, two rugs -- one rug was $4600 alone and not in store, had to be ordered. They delivered everything 45 days later. When one of the rugs was smaller than what I actually bought, nothing but grief from them to correct the error. I notified them of the issue the day of delivery, sales guy was prompt in his response, but said its out of his control and he had notified "the manager." Joy, the manager, never called as promised. I called for her, she didnt bother responding to that either. A week later, I sent an email to her -- she never replied. Then, 12 days later, someone completely different called and with LOTS of attitude and grief for the my having an issue with the order. This company is ABSOLUTELY THE WORST when it comes to post-sales Customer Service. They dont know the meaning of the word. Poor service, lots of attitude, and a ridiculous return policy -- you have 3 days from the minute they take your money to return things. SO, if youre buying something sight unseen (they dont have in stock), BEWARE. You will never get your money back if there is an issue.

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