BT Furnishings

Category:	Furniture Store
Address:	1300 Custer Rd, Plano, TX 75075, USA
Phone:	+1 972-423-9898
Site:	btfurnishings.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 100

Reviews 9

Yasma Campbell

I paid $649.49 for BE2213SET a 5 piece pub table at the Plano location. The crew loaded my car, I got home and opened the boxed realized several pieces were missing call the store and was told they forgot to load an additional box and told me I had to pick it up myself they could not make the delivery. I had to drive back to the store to get the missing box that the employee failed to load.When I returned home I realized the box did not have instructions to put this table together, called the store and receive no help was told that these boxes come from overseas with no instructions. Informed the manager which was Alex that was a lie I just purchased the same table a month ago for my mother which came with instructions that we no longer have and I need instructions to put the table together. The store manager Alex informed me that he had no instructions and had no way of getting these instructions. I would not have received this type of service if I was to purchase this item at Ashleys or Rooms To Go, I will no longer shop at the store again or recommend anyone else!!!

Alycia Bennett

I wish I could give this place a -0. I visited BT Furnishing for the first time a few weeks ago and they have the worst customer service in the world. When you first walk in there are several people behind the counter that just look at you and turn their heads without acknowledging you, you have to walk around with no one to help you and try to figure everything out for yourself. After walking around for about 20 minutes and noticing no one was going to assist me I left. I called once I got in my car to speak to a manager and was very rudely told that there is no manager to speak with so I hung up and called other locations to see if they can get me in touch with a regional or district manager and that was very unsuccessful I kept getting hung up on at the garland location and the Dallas location left me on hold for 20 minutes or longer and I finally hung up and decided that BT Furnishings is not where I need to give my business, there are to many other competitors that treat their customers with excellent superior service. Sent from Yahoo Mail for iPad

DeOna Stafford

I came into the store after finding a bed set online ready to purchase. I get ready to checkout and this young female just starred at my like I was bothering her. I mentioned I wanted to purchase the bed set and she replied "oh". She just appeared very dry and un-interested in my service. Now the movers come, and they set it up leaving scuff marks on the dresser and trash in the room!! I had my mattress and box spring in the corner and they just ran out without asking if I, a small female needed help with assistance. I accept all of that only to find the plastic wrappers left from the dresser knobs still on and impossible to get off. I called to speak to the manager and was told the manager was in a meeting and the sales rep appeared to joke about the situation. I will not be giving this location my service ever again. I have had furniture delivered before and I feel like this was a total dick move by the movers and a who cares by the shop!

Tyi Hall

4/25/16 6:00pm I came to this location to purchase a couch and love seat for my new apartment. I was greeted by one person when I walked in while all other employees was at the checkout counter talking. I walked around the store to find the set I saw online, only to find the love seat. I looked up to find an employee to help me just to see them STILL at the counter talking to each other. They was so into what each other conversation that no one notice I took a picture of them and the guy putting the beds together. Did I mention I was the ONLY person in the store? After 20 minutes, I just left. Now Im debating if I want to drive 30 to the other store in Garland or just go to another furniture store.

Queen B

Im extremely PISSED!!! I told them I had things to do and they make me wait ALL day for a delivery and they still are NOT here. I should have went somewhere else because Im beyond pissed and I dont have my mercandise.so they finally come and they broke some of my items. They didnt set my table up right because it was not even. They told me it was because my floor is uneven. I had a table there prior to this installation and it was fine. They workers are sorry because he told me that I had to set it up and I paid extra for assembly! I told them I didnt want the merchangdise so they took it with them. The manager is lying and saying that they delivered it to me when they know they took it with them.

Anonymous Review

I never write negative review but this one really needs. Bad Quality and worst customer experience. Do not recommend this store. 12/20/2014 purchased sectional sofa for 650. in next 2 month i.e.,the cushion cover started tearing off from stitching. After reporting issue on 02/21/2015 ,the Manager says does not come with warranty. With couple of follow up he is saying he ordered cushion from manufacturer. which are still in transit. He can not tell when will get it. with out any warranty , bad quality and afterwards customer experience it is not worth of it. 6/29 Reply to Roger: HI Roger thanks for offering help. I sent details on Yelp and waiting to hear from you.

Rose Watson

Just realized this place is family owned and the sales associates are hourly (with the intention being to create a team-based, low pressure atmosphere for the employees and customers). I absolutely love being able to just ask any of the numerous associates working for what Im looking for instead of being harassed and convinced into something I didnt come in for!!! The selection is superb, ever changing, and they offer financing with Progressive. I also like that they offer real, solid wood pieces at lower prices than I find at other furniture stores and have a ton of reasonably priced decor! Keep up the awesome business!!

Chaos Tek

We had company coming and we were tired of sitting on the floor. So we walked in and were greeted by Terry. Very nice man. He let us browse without following us around. Not like some of the other furniture stores. We were not leaving the store without a sectional. Found the right one. Terry rang us up, helped with a delivery date and we were outta there. Easy Breezy. And then Juan was super nice with the delivery and set up. Terry even called us a few days later to see if we were happy with the couch and the delivery process. We love this place. We think the prices are very reasonable. We will back for sure!

Cameron Blank

I dont usually write reviews but I felt that my experience at BT deserved one. I was sold a coffee table at the wrong price. I guess a kid had moved the placard to the wrong table, Im not sure... When I went to pick up my table, they had the wrong one assembled for me. I spoke with the store manager Alex, and he made things right. He honored the price, even though it was at a major discount. I have bought a couch, a desk, a chair, my entertainment center, and now the above coffee table here. BT has made a customer for life. I will continue to come back because of the excellent service I have received.