west elm

Category:	Furniture Store
Address:	5307 E Mockingbird Ln #100, Dallas, TX 75206, USA
Phone:	+1 214-821-3999
Site:	westelm.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 100

Reviews 7

Scott Bulger

The staff here have been very nice and as helpful as possible considering how few of them there are - it not their fault theyre understaffed. With that said, will NEVER purchase at west elm/William sonoma/pottery barn ever again. Every order I receive in the mail has arrived late or damaged. 1. Lever arm floor lamp glass shade broke and a piece malfunctioned. 2. 80" Mid century modern TV Stand arrived late and with door handle bent. 3. Handcrafted woven + wood bench arrived with shipping box significantly punctured and a wood rail dented. 4. The mid century wood and brass curtain rod I paid $100 for is cheaply made and the adjustable rods are not close to streamlined (think putting a straw and a toilet paper roll together) Now I know Im particular. But these blatant errors in packaging, assembling, and coordinating are not acceptable for any company. And customer service on the phone - many of whom dont even work for the company - has been unprofessional and of very little help. Each individual giving me signifactly different answers to the above problems and concerns. This complaint will be going to the attorney general. I cant believe a company with this kind of service is allowed to sell this garbage to people. And we let them!

Carlos Borge

Just finished a terrible shopping experience in this store. I was coming in to make an exchange and pick up some items I had on hold. That ended up becoming a return. I walked in and was never greeted on the way to the area I was going to shop in. (I had passed 3 employees) I approached one guy at a computer in the design area to ask for help and he didnt even look up as he just said, "yeah Ill find someone." If thats not bad enough one blonde guy who was helping someone else in the area looked at me 3 times and didnt say a thing. No, "Ill be right with you," or "let me find someone to help you." He even found time to ask someone else if they needed anything. Then when he finished with his customer he went off somewhere else. Another guy at the computer finished with his customer and went somewhere else just standing around. Finally after about 30 minutes when I decided to just do the return I approached the counter to do my return. The guy had his head down the whole time. Didnt even bother to ask why the return. I asked to speak to the manager and got a guy named Jordan. He said, "Im sorry to hear that, but I can help you now." I was done by then. There was no way I could spend money there after that. Not coming back.

Meenakshi Bharathi Umapathy

I love the designs from west elm. I have been a fan till recently. I bought the 5 glass banded chandelier and loved when it was put up. After about a month of being put up the brass band on one of the shades of the chandelier just comes off flying! Its a metal band. Fortunately no one was at the table when it happened. I called the corporate office to inform them of the flaw. It probably was a one off product where the solder came off and I was the lucky one to get a defective product. All I wanted to let them know was the product has a design flaw. The lady over the corporate number just did not care to listen. She kept saying , "you purchased it at the store, so call the store." Just listen and address customer concerns. Train your people to talk with concern and more so with respect. The lady asked me to go ahead an post a negative review if I chose so. That does not speak great about the company. I still love the designs and they look great. Just the customer service sucks!!

Saleblanc92

Like everyone else said, this place has some decent furniture but you pay through the nose for it and have to deal with absolutely terrible customer service. I went to the store and ordered a couch and a coffee table, and the sales rep assured me that it would be at my doorstep no later than in three weeks. Unfortunately, its been a month and my tracking information that shows the estimated date of delivery has been pushed back several times already. My couch even went from having an estimated date to it being unavailable. Had to call the store several times, as their phone system randomly hangs up on you for seemingly no reason, and when I finally got through to them they tell me that they cant help with in-home delivery orders, and to call their 1-888 number. Called that, and waited 30 minutes to be hooked up with a guy who couldnt tell me why my products have been pushed back so much. TLDR: Decent furniture but unless you can pick it up in store dont even bother

Katherine A

The worst customer service every single time, very consistent at that. We love West Elm with several pieces in our bedroom and living room; we always purchase from the website and never the store. This visit we questioned a male sales person about the price of a mirror. He told us he would be right back; on the way to the cash register, another customer asks, "Are you helping someone?" He answered, "No." Hello? What do you call my husband and myself? Maybe its because I was not carrying my Louis Vuitton purse and my husband and I were wearing our Sunday house clothes. I go to the cash register to remind him about 15 minutes later; he comes back with the price. He then apologizes about forgetting about us in the most insincere tone. Please managers, I love your furniture, accessories and rugs but train your sale attendants not to discriminate people based on how they look. I will not return to the store ever again.

A. Belinda Lowder

Dont do it! I ordered a coffee table online on November 10. Today the 8th of January I was contacted regarding the delivery which wont happen until the 15th. Little did I know that the item is "special order" and cant be returned, which I would have done when, without notification - I guess you just have to keep checking your order status because there is zero communication - they missed their first delivery window back in December. There is no notification about not being able to return the item until after you order it so points off for no disclosure. Customer service via email was friendly however not very helpful, couldnt locate the item could only tell me it was "in transit" until this past week. They did offer to cancel the order and when I said yes, please cancel they said "this item cannot be cancelled". Well then why offer?

Ashley Mulder

Wow I wish I wouldve read some of the reviews before ordering for a furniture delivery because weve experienced deja vu. We ordered a couch nearly 6 weeks ago and still to this day, I have no idea when we are getting it. The customer service at their corporate location (Williams Sonoma) is atrocious. They had no clue how to help us and never contacted us. We had to call them every time and once they mysteriously hung up on us. Who knows when we will get our couch. The only reason I gave this location three stars was because a very helpful associate felt terrible that we wouldnt have furniture for Christmas so she sent us a floor display to sit on until we get our actual couch. For that reason, I would still consider purchasing from this store, but would never consider ordering online again. Its their parent company, they are terrible.