Crate and Barrel

Category:	Furniture Store
Address:	3104 Knox St, Dallas, TX 75205, USA
Phone:	+1 214-219-1500
Site:	crateandbarrel.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 17

Manik Jain

Worst furniture buying experience. Our upholstered bed was delivered without any packaging, dragged in dirty moving blankets in truck, road, and our apartment. This is third time this happened with Crate and Barrel over the last 2 years with us, where the store does not communicate to delivery people effectively. I visit the store every week and am a great fan. But your company lets us down repeatedly. Every other furniture delivered to us from other stores always comes perfectly packed. The only recourse we have when we call the store is: refuse delivery and wait another 2 weeks. If I have to wait another 2 weeks, we might as well have custom ordered furniture that comes in 6-8 weeks. Were stuck. We dont have the luxury of refusing delivery. We need a bed to sleep on. We travel a lot and had to make special They refunded $100 delivery fee, or offered to replace the bed. Wed have to remove all our bedding and clean everything again. VERY DISAPPOINTED. WILL STOP BUYING FROM C&B. Watch out for Jenny at Customer Service - she just punts and doesnt really resolve anything.

Alejandro Guerrero Canal

I bought a dining table from Cb2 and the experience has been terrible. I had to pick up the table from the warehouse in Dallas since there is no store in town and when I assembled it at home I noticed that it was broken. Called cb2 and they offered to replace it. I have been waiting for about a month and still dont have my table, but they sure debited my credit card right away! Its just excuses and excuses with them, first they got my city wrong and a guy called me to arrange the delivery in Miami, then I was rescheduled for July 7th and I called today and they tell me that the table is not here yet and that they will contact me whenever its available. So thats going to cover at least another month... Terrible. I think the furniture is expensive enough for these people to provide a decent service!

A Private User

Make sure you are super-explicit about delivery instructions. I requested to have two sofas (1 stock and 1 custom) delivered at the same time to avoid two delivery charges and they scheduled a separate delivery anyway. I had to speak with a salesperson for them to waive the separate delivery fee even though I had explicitly asked for a single delivery. They did waive the fee, but he was incredibly rude, cut me off multiple times, and was very defensive, explaining 2 or 3 times that custom orders take 5-7 weeks, which wasnt the issue. Salespeople should not go on autopilot and should ask first what the customers understanding of the situation is. They should understand that their job is to resolve issues so that customers get what they requested and paid for.

A Private User

Please be careful buying from Crate and Barrel if they STOP doing business with a vendor like Mitchell Gold they wont stand behind the product anymore even if you have a big problems. I will NEVER EVER buy from this piece of crap store. I have invested so much $$$ on slipcover furniture and now I have a 1,000 couch slipcover that is so ill fitted that I cant even use it. PLese go somewhere else the Corporate OFFICE even have RUDE people that NEVER listen to you issues they just repeat over and over the same thing like a recording. I am very disappointed with the level of service and wont ever go back.

Katy Bug

Not sure how they have so many good reviews. I went in and was completely ignored by the staff. I know they ignored me because they would look at me but then not bother with me. Not sure if its because how I was dressed or maybe because I look to young to be dropping a lot of money there? Apparently this is common with a lot of people from what Ive heard. Ended up just going to Pottery Barn and was actually able to purchase some furniture. Needless to say I wont be spending any money at any Crate and Barrel.

Shane Damico

Customer service is 5/5. Products are 5/5. Prices are 2/5. For some items the prices make sense, but for many, many others the dollar amounts quickly dip into insanity. Dont get me wrong, I love this store and my entire flat is filled with its merchandise, but yall realize your foot stools and blankets shouldnt cost as much as your flat screen TV, right? Some of the most patient, understanding salespeople I have ever had the pleasure of interacting with, though.

SoniclayersMusic

Ordered a sleeper sofa back in September. Was promised a 10-11 week wait time plus 1-2 week delivery time. The sofa after 13 weeks just arrived and the earliest Crate & Barrel can deliver is 3 weeks out. 16 weeks to get a piece of furniture is unacceptable and their service people defend the lack of timely service. If you order a sofa beware! We were hoping to have received the furniture for family that was visiting over the holidays.

A Private User

Prices in the store were more than in my catalog. The manager told me VERBATIM that they would "honor the catalog price." When I was ready to check out, I told the cashier what he had said, and she called the manager. He didnt come over but told her on the phone they wouldnt do it because my catalog was out of date.I bought the stuff anyway but i should have walked out, i felt like i was lied to.

Connor C

Came in to start our wedding registry and had a great experience. Entire staff was helpful in getting us set up, but Charles stood out when we got to kitchen ware. He spent around 20 minutes explaining the differences in knives and frying pan sets, and offered a lot of advice that really helped us make a decision. Great experience overall!

James Smith

Great place for most everything in your home. They have some great products but also some not so great, cheaply made items. Their couches are nice but super pricey. The best part of create an barrel is their wedding registry policy. Love this place. Only 4 stars due to the high price of furniture and towels.

Karri Wright

I really enjoy shopping at this store. They sell lovely things and the staff is very helpful. Its especially nice around the holidays because they have great service with respect to gift boxes. They really set you up for problem-free wrapping.

William Jones

I asked someone about some items, and she was not very nice. Perhaps she was having a bad day, but I did not need to also have a bad day. Some people should leave their baggage at the door. I think her name is Sunny. She should try to be nicer.

su s

I went in to purchase a few things and set up my registry. I was greeted by Jordan. She was so nice and super informative. I loved every minute of it. I will forever be a customer thanks to her. Shes so great. Wonderful employee.

Gilberto Leal

Very clean and organized. I bought vinyl records online and had them shipped here. I ended up browsing the entire store and buying several candles and kitchen gadgets. Very pleasantly surprised.

Landon Starnes

We participated in a stellar weddong registry event here...the employees have all been exceptional throughout our journey. I cannot speak highly enough...WONDERFUL experience!

Annie Keen

My husband and I had a great experience at this store. The employees were incredibly helpful and friendly which made shopping here really fun.

Thomas Mock

Multi-level showroom with everything under the sun in terms of furniture, kitchenware, and decorations. Staff nice but busy a lot of the time.