Rooms To Go

Category:	Furniture Store
Address:	6041 Lyndon B Johnson Fwy, Dallas, TX 75240, USA
Phone:	+1 972-980-2492
Site:	roomstogo.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 8

Daniel C

This place is a joke, terrible business model, we bought a couch and the wrong one was delivered, once customer service had the correct model couch ordered it could not be delivered due to size and the delivery guys refused to use the stairs, (apparently if they damage the furniture they have to pay for it themselves therefore it is safer to just return it.) We were refused a refund, only offered an exchange for another couch, well we didnt like anything else and therefore wanted a refund, they refuse to give any refunds!!! If you do pick something else you have to pay for delivery again! You are forced to pick something else that you may not want of equal or higher value or you are stuck with the bill and no furniture. So bottom line is if you buy something that cant be delivered you have to pick something else, doesnt matter if its not your fault it could not be delivered. I suggest not doing business with rooms to go. Most terrible experience ever, the store manager will tell you to call customer service to sort complaints, and customer service (corporate) will tell you you have to deal directly with the store manager. Corporate has no contact information for their district managers and apparently customer service reps have no managers or supervisor to escalate complaints to, what a joke, customer service rep gets terribly rude as well. I thought this was a big brand respectable company and expected to be treated fairly this is not the case. Save yourself the hassle and go elsewhere! Im out $1400 bucks plus tax and delivery and no couch.

Jamaal Nicholson

I had a similar experience as @Richard Thomas when purchasing my couch. In-store was fine but delivery was ridiculous. My delivery date was a Saturday. They came and got the couch on the inside of my place (which has stairs), and before even attempting to take it upstairs, they tell me "it wont fit". I set aside time to wait around for it and had somebody in from out of town with me and we had to cut the day short for this delivery and the guy tells me "it wont fit" without even attempting to take it upstairs. One of the guys tells me somebody is going to call me about it in the next 20 mins and of course since it was Saturday at 6, the call center was closed. I was highly dissatisfied. Flash forward a week later (due to my complaining to management about it and telling them I needed it to at least be attempted to deliver), the movers (with one guy less than the first time) are able to get the couch up in no longer than 2 minutes. So I called the store, spoke to Jeff explaining him of the situation and he said hed make a complaint with the delivery companys driver/drivers and offered me an in-store credit. Without that, this is 1 star, but he was nice and understanding and didnt give me any crap, so that bumps up 2 stars to 3 in my opinion.

Kellie Cloud

Ill start by saying I bought a $500 ottoman. My friend and I walked in to a sea of sales people ready to jump. One did. We walked by no less than 15 other sales people. Granted, it was the 4th of July so they were probably expecting a crowd. Our guy was less than genuine... being a sales person myself, I have high expectations for someone Im about to drop money with. He seemed irritated I was asking questions that he was unable to answer. At one point, I assume when he "assumed" he wasnt going to make a sale... he left us. After me hovering for about 15 min while he waited at the door for the next victim, I went and got a different sales person and asked if someone could help me because I wanted to buy something. About that time, the original sales guy magically showed back up. If I could give any feedback to management is at least disguise the fact your team works on commission. None the less, they had the product I wanted so I bought it. Delivery scheduled for Thursday. Ill update when we see how that experience is. Oh. And they Automatically added the stain protectant without asking. I would have added it regardless, but definitely feel the sales approach of it should not be assumptive.

Talya Garcia-Beaujean

I purchased a mattress here. I told the associate that I knew nothing about mattresses and needed help finding one. We looked around and found a mattress and he told me several times that if the mattress didnt work out I could exchange it without problems within 30 days. I came back to exchange it because it was giving me back problems and making me wake up in sweats and they told me they dont take back mattresses. I spoke to the manager and I told him my situation and he did nothing to solve the problem and is charging me a "preference" fee. All he could say was he was going to speak to his associate about the wrong information he told me. The sales associate blatantly lied to me and left out important information just so he could sell me this mattress and they were unwilling to do anything about this. Sent from my iPhone

Stephanie Laminack

I bought a bed set about 3 years ago. Recently I moved and lost one of the rail hooks that holds my bed together. I had to reach out to the Customer Service department because I couldnt find the part at any retailer. They told me to wait 90 days (3 months) AFTER I sent my money in to receive the part. They were rude and unhelpful every time we emailed/talked on the phone. If youre looking for a retailer to purchase furniture at, save yourself the headache and DONT PURCHASE FROM ROOMS TO GO. Amazon ended up over-nighting the part to me for way cheaper than what Rooms To Go was charging. I wish I just went thru Amazon originally, but I thought Rooms To Go would have been more helpful. I was wrong.

Bryce Farlow

Found a couch I really liked and it just so happened to be a floor model. We were completely prepared to buy. Id we had cash it would have been in hand. We had just moved to the area and had a trailer we could use to move it. We were then told that we couldnt but it until a week later. The explained that we had a trailer now, but wouldnt later. They didnt care because it would leave a "hole" in the showroom. We traveled to another location and same story. They also wouldnt deliver. We were ready to pay more to have it delivered and still no dice. This place would rather turn down $500+ than have a "hole" in the showroom.

Carmen Guevara

I bought the Nagoya white 2 piece sectional , let tmr ell you it looks beautiful but we made a big mistake at the time of purchased, we only sit and didnt try it like we were at home, so when we decided to watch a movie and relax with our new furniture, oh my gosh, a total disaster, its so uncomfortable, we were sliding off the sofa and the fabric is so delicate that get scratches only for putting your purse on it. And of course customer service and their policies!. They wont even give you an option to exchange, they literally tell you suck it up!! Very disappointed!!

A Private User

WORST RETAIL EXPERIENCE EVER.This company only cares to get your money. Delivery was delayed two weeks beyond promise. When we wanted to make changes to the order, they were unaccommodating. When they finally delivered the furniture they dragged the couch through the mud and set up an entertainment center wrong. In the process they stripped the screws so they couldnt fix it. The customer service department could care less to fix it and can only tell you their policy "no refunds". And dont waste your time escalating because the higher up you go, the less they care.