|Address:||2001 University Pkwy, Sarasota, FL 34243, USA|
|Working:||Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed|
I have had several good interactions w/ their employees. Recently I purchased 2 Vespas (used from individual sellers) and utilized their service department for the 1st time for a recalled item. They gave me a time estimate on the completion once the part arrived (1 week) and within the timeframe they allowed...they delivered! In addition, the sales staff was friendly and went out of their way to get me information on a model that I wasnt interested in now, but in the Spring. I believe the manager (the guy in "the tower" that overlooks the showroom) even chatted w/ me about being a runner himself. Something totally "non-motorcycling" and it was refreshing. There is an opportunity for the parts counter staff to familiarize themselves a bit more on Vespa routine service parts...but 1 person indicated he was new; so Ill give them a pass on it. :) I live in upper Pinellas County (Tarpon Springs) and I have tried dealing w/ Vespa "Dealers" in Clearwater, St Pete and none are in western Tampa.....it is a joke. In fact, St Pete Scooters sells Vespa and services them, but will not sell me parts.??? There parts are only for there servicing. Bizzarro-ish! I wish I could get a regional Vespa Mgr name and phone number to share my experience with all the "so-call dealerships." When I am ready for my Vespa 300...I will give them the first shot at selling me this beauty! I am frugal w/ my money...so beware. LOL. To summarize online reviews....I make it a habit to provide accurate and timely feedback on anything I can on google both positive and not so positive at times. Unfortunately, most people only leave comments when they have a bad experience and it skews the overall rating more negatively. Trust me...I would go back and fortunately Sarasota is a great place to scoot around town and the beaches, so its not an inconvenience to travel here! Way to go Sarasota Powersports...you were right on target and customer appreciative!
This is for the PARTS department. Im a DIY mechanic, I also sometimes rebuild machines for people I know. I went in to buy some replacement parts and had 4 different brands I needed parts for. The person I was doing the job for was selling some machines and keeping others for the farm. The price markup, which we all know about, was a point of concern for the owner as he was selling some and didnt want to put $$$ into them, only to lose that money. So, this is what happened... I bought a two parts for about $140, turns out I could get China crap for $16. Thats about $120 in savings. (Thats the owners thought and didnt care about using OEM parts like I prefer) so I went back and returned those parts and inquired for more parts for some of the other machines. While I was talking to the service person, I was also looking at parts online to compare A) price and B) shipping time, as Grannys didnt have everything and needed to order in my parts. Granny shipping was a week out and online shopping would be 3-4 days. While this was happening the service person started to develop and attitude, like I was inconveniencing her or like I did something to offend her. There was no one else in line and the phone was dead, I literally was not holding anyone up by doing my research. (Maybe she was frustrated because I didnt know the year some of the machines were? I was asking for help figuring the years as I couldnt even find a VIN number and the owner didnt remember.... I even brought in parts to compare and help identify at the counter) regardless, I am not pleased with how I was treated, it felt very disrespectful and Ill just go to Happs Honda or Action Kawaisaki if I need parts again or Tampa if need be.
The Store itself is great, and supplied quality scooters and tires. However, their Service department is horrendous. I took my Vespa there for cosmetic fixes as well as a minor coolant leak issue. They took well over 2 months with it - charged an absolute fortune - going well over the original quote - despite practically no work being done. The part the service department claimed they were waiting on they said was backordered - apparently for almost 3 months (and counting), but the work they were supposed to do on the dents was not done at all - and the replacement left turn signal does not work and the rust/paint damage around was left. Essentially they fixed the glovebox door latch, badly inserted a new light cover (I cant say they replaced the light since it doesnt work) did as far as I can tell absolutely NO body work and still charged me a fortune. The parts could not have been more than 150, and the labor was obviously not very long - yet my bill came out to over 1000 - and for the deposit payment they wanted 800 despite over half the work being undone. The only reason they get one star is the guy eventually agreed to lower the deposit to 700 but it is still a complete rip off Do NOT take your Vespa here. Im sure the service department must not be very experienced with repairing these finely-tuned machines though they sell them. If they are, then I can only assume they purposefully swindled me, giving me a terribly incomplete job, charging me a fortune for which the items listed I see no evidence they actually did most of them.
Day 1 of a week-long motorcycle tour around Florida my Kawasaki Concours died right after filling it with fuel and wouldnt restart. This was a Monday and, according to the tow truck operator, all the motorcycle shops were closed. However, he told me that Grannys Motorsports in Sarasota might be open. So I called and while they only had one tech on-duty they said that they would try to fit me in. So off we went. Trouble-shooting the Connie took a bit of time but the guys at Grannys did a great job getting me on the road. Unfortunately the first diagnosis was incorrect and the bike died again about 5 miles from the shop. However, they had shown me how to get it going again and had told me that if it did that then I needed a new fuel-petcock assembly. I called to let them know what happened and got a call back from Gene shortly thereafter tell me that they happened to have a brand-new fuel petcock assembly sitting on the shelf. Amazing! Apparently they ordered that for another customer whose engine blew up before it could be installed. Bad for him but fabulous for me. Once they got that in the bike ran perfectly and off we went. Had a great time touring up the panhandle, seeing Daytona, and Cape Canaveral. I cant thank Gene and the staff at Grannys enough for saving our first motorcycle road-trip! Really appreciate their thoroughness and willingness to do their best for me. Thanks guys! -Alex
Do not get ur bike serviced there. They almost killed me. They were supposed to check over the bike, and I paid for them to check over the bike. So why did they leave the tires at 8 and 12 psi? Also had them quote putting a slip on exhaust pipe for my bike. They quoted 260.00. I went down the street n paid 40.00 to put the slip on pipe on my bike. I already owned the pipe, all they had to do is turn 2 screws and remove and install new. They cant even provide the correct information for parts. They say they have to research it, but when they call you back 2 hours later, they have no idea what they are looking for nor have they spent any time researching the parts. (You could hear in the background a friend or someone more important needed help) Thanks Paul. If ur too busy for my business Ill take it elsewhere. Their vehicles they sell on the lot seem reasonable but their parts and service department have a very long way to go. Just wait till someone gets killed from their work they charge for and dont actually do. And for the record, I am not biased, I just moved here and do not know anyone here. I was looking to build a relationship with a business to service my other toys that I brought here. If you are looking to buy, may not b a bad place to look at their inventory but, look elsewhere for service and parts.