Harley-Davidson of Asheville

Reviews 4

EL

Eli Dusseldorf

The Good, The Bad, and the Ugly... First the Ugly. Last week, a group of eight of us rode up from Florida to North Carolina to ride the seemingly endless and beautiful roads in that part of the country. Unfortunately, on our second day up there, my buddys bike began to sputter. He managed to sputter his way to Asheville HD some 40 miles away. We arrived at 5 pm. Knowing that closing was at 6 pm, we hoped to get at least a some kind of diagnoses so my buddy could make a decision on what to do. And now the Bad. We were greeted by a bald headed guy at the service desk. He said they were closing up and really couldnt look at the bike. We asked if he could at least take a gander to give us some idea of what might be wrong with it. He said no, they were finishing up for the day. We were somewhat incredulous of his attitude so my buddy started to call U-Haul places to see about renting a truck and returning to Orlando. In the meantime, a person came up and said he had wires hanging from his bike. The service manager sent someone out right away to look at it. And then a lady walked up and said she had a rattle on the front of her bike. Again, he sent someone out right away to look at it. We got the impression that if you are not from there, you had no business being there. So, we asked again if he could look at my buddys bike. He finally stepped outside and had a mechanic look at it after a lot of prodding. The mechanic diagnosed the problem as having cracked fuel connectors and/or hoses inside the fuel tank.... without even starting the bike and then walked back inside. The service manager then told us that they DID NOT carry those parts and it would take FOUR days to receive them. I asked if he could FedX them and he said that would cost extra and he wouldnt be able to order the parts today because it was after 4 pm. It was quite obvious that the service manager had NO desire to help us this late in the day. Again, my buddy was left with a tough decision to make. And now the Good! Another buddy and I saw the mechanic, Chris, standing outside so we approached him and asked if there was anything he could do for us. He said, I will show you what is wrong in 5 minutes. He wheeled the bike into the garage, took off the tank cover and showed us the cracked connector inside. He then recommended that we replace all of the hoses and such inside so it doesnt happen again and that he could finish the job in 2 hours. I guess they had the parts after-all... he didnt even need to check the inventory. We said lets do it! Amazingly, it only took Chris 40 minutes to finish the job and we were back on the road just after 6 pm. Chris deserves 5 stars but I am giving this review only one star in hopes that management will read this. Unfortunately, after reading the other reviews, it looks as though management only responds to 5 star reviews. To put it bluntly, the attitude of the service manager was simply unacceptable.... and sure enough, I saw the service manager leaving at 6:00:00 pm on the nose.

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ST

Steve Walston

Jeff Lewis, General Manager Harley Davidson of Asheville 20 Patton Cove Road Swannanoa NC 28778 Mr. Lewis, Recently I had a problem with my 2010 FLHTK. The scenario involved riding home from Hendersonville late at night. A small red lamp light up very briefly, just long enough to see that it was red. My first thought was the check engine light. It continued all the way home. It was a sporadic flash, so fast that I could not determine the shape of the light. When I got home with the garage lights on, when it flashed I was able to see it was the check oil light. I checked the dip stick and it was dry! Thoughts of horror! I called service manager Craig Wegmann Tuesday morning. After explaining the problem, Craig offered some possibilities and we set an appointment for Thursday. To keep the story any longer than necessary, I did get the bike delivered on Thursday. Technician Eric Brehm gave a thorough exam looking for problems before he did anything at all. When the primary was opened, oil flowed out! Eric measured 3 quarts! A diagnosis was made, an estimate created, and I was on my way. However, my experience didn’t end there. Unknown to me, Craig discussed the repair with Harley Davidson Customer Service. The end result being that Harley agreed to act as though there was an extended warranty, covering roughly 75% of the repair cost. Craig called me back on Friday to tell me the repairs were complete and the bike was in great running order and ready to pick up. I want to take the time to recognize that Craig and Eric took the time to provide excellent customer service. I felt that truly my Harley Davidson dealer was providing me with the best service possible. Acting on my behalf to ease the cost of repair was not expected or asked for. Craig took the time to go an extra step to help me. For the effort made to reduce my cost and to make the repairs in a timely manner is commendable. I truly appreciate the service I received. Thank you for encouraging such professionalism in your staff! Sincerely, Steve Walston

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AL

Allen Money

I bought my bike in early spring and love it, I have added accessories every month since buying my bike, lots of chrome, additional lighting, wheels, you name it and every time I have been in the store the entire team has been amazing. In fact, its the most friendly store I have ever been in and I mean any kind of store. Hillary and her team in parts, Norman and his team in sales, Craig and Kenny in service are simply all amazing, and the girls in the clothing section are all great too (a little too great sometime acording to my check book :-)). Its so nice to walk in the place and feel like you are with friends, there are simply not many places like Harley of Asheville anywhere. Hats off to Jeff and Doug for assembling all the parts that make HD of Asheville what it is..... Incredible. At every opprotunity the team at HD of Asheville has demonstrated outstanding service and a committment to excellence in meeting and exceeding my expectations Thank you all for all you do, for making my experience in biking and my HD purchase so wonderful. I am looking forward to getting my son into it all very soon.

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KE

Keith Roberts

Made an appt to have a rear tire installed on one of our groups 2016 SE Fatboy just over 12 months old with appx 8500 miles. Which is normal, then they upsell the owner new front tire as well as brakes. THEN HAD THE NERVE TO TRY " CHARGING " HIM. For new wheel bearings to be installed. Then when it was addressed to another Service Advisor he came back and said, " He was mistaken, wasnt aware of them being under warranty " well he should be since it is HIS JOB..... I will make a point of spreading the word NOT TO TRUST THE SERVICE DEPARTMENT at your dealership. #1 Reason we as riders use a DEALER IS OUT OF TRUST, it sure isnt about cost. Then attempt to bump the original QUOTE up another $ 70.00. If you would like I will gladly speak with the GM, I ran dealerships for over 20 years. I WOULD FIRE THIS INDIVIDUAL, not my store RETIRED

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