Category: | Triumph Motorcycle Dealer |
Address: | 7000 N Dale Mabry Hwy, Tampa, FL 33614, USA |
Phone: | +1 813-523-4693 |
Site: | tampatriumph.com |
Rating: | 5 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
RI
Rick V
First, Im not the kind of guy who does very many reviews, but after the service that I just received, I had to write a review of this business. I originally stopped in about 3 weeks ago when I learned that they had opened. Didnt really need anything at the time, but since Im a big Triumph fan and having owned 3 Triumphs since 2006 (currently ride a 2013 Triumph Trophy), I was glad to see that there was a flagship Triumph dealer in town. As mentioned in other reviews, its a very nice and well merchandised dealership with a great atmosphere. But, after walking around and talking with the staff, I realized that they had also assembled a very knowledgeable and customer friendly group of people to operate this dealership with. So last week I called and scheduled an appointment with Dave their Service Manager and brought my bike in for some basic maintenance first thing this morning (front tire replaced and rear brakes). Dave handled everything and Matt their lead Triumph Tech had me in and out in less than an hour ( thanks Matt). While I waited, I walked around the showroom drinking my coffee, checking out the bikes and accessories, and just chatting with the staff. They all made me feel very welcome there, and just as impressive, they really knew their Triumph product. After 35 years of riding and dealing with dealerships, you just cant get better service than that. I cant remember everyones name that I spoke with, but thanks to Dave, Matt, Elliott and all the staff for such an enjoyable visit and quick and efficient servicing of my bike. Keep up the great work, Ill definitely be back.
CH
Charlie Olson
So Happy to have a Triumph Flagship Dealer in the Tampa Bay Area! The whole staff at Tampa Triumph are great people who really Love Triumphs. Very hard to find as most Triumph Dealers carry multiple brands of bikes. so its nice to have a stand alone Triumph Dealer. I had some service work done their on my Triumph Thunderbird as it was squeaking while I was driving it ( it was driving me crazy) I had taken it back to the dealer I bought it from twice for the same problem, the first time they adjusted the drive belt and it was better but still there, the second time they told me it was just wind noise. I took it down to Tampa Triumph to let Dave the service manager hear it, he introduced me to Matt who is a certified Triumph Technician. Matt drove the bike , knew what the problem was and not only told me what he was going to do to fix it but also explained to me what had happened to the bike and why the repairs were needed. Dave handled everything from Triumph and got it covered under full warranty. And guess what, They fixed my Bike! Drove it to work this morning and for the first time since I have had the bike there was No Squeaking sound. I Love my Triumph Thunderbird, it is my favorite bike I have ever owned and now I have a Great Dealership to take care of it. Thanks Dave and Matt and the whole staff at Tampa Triumph!!
MI
Michael Thomas
I drove from Orlando just to receive the amazing quality of work and commitment of excellence that Tampa Triumph is known to offer...unlike other shops and dealerships that I have had the unfortunate opportunity of dealing with. Calling out the horribly pathetic service department of Magic City Cycle where I bought the bike from. Compared to Magic City Cycle, Tampa Triumph is in a league of their own. Matt and Dave took amazing care of my bike and actually answered all of my questions with respect and honesty. Matt should be offering training clinics to other Triumph service technicians, especially at Magic City Cycle. Tampa Triumph went over and beyond their normal duties to make sure that I was satisfied with the work and also made me feel reassured that they would be there for me in the future. Every single employee that I dealt with was very professional and worth having a conversation with. I learned more in one day with that crew then my many visits to other locations. I will see you guys again in the future! Thanks for the amazing work and kindness of letting me hang around for the entire day.
TA
Tanner Zielinski
Let me just start by saying WOW!!! I have a 06 Daytona 675 and she needed so major work done. I took it to another Triumph dealer (I will keep it nameless) and they didnt even look at it. They said right away what they thought was wrong with it and wanted to charge me $4,200 to fix it. I then took it to Tampa Triumph before their tech had even moved down to start his new job. Dave welcomed me in like I was FAMILY! He showed respect and honesty and integrity. He understood how I felt because my bike is like a family member to me. Once the tech arrived Matt and Dave both dove right into getting the bike fixed. A small mistake was made (were all human and not perfect) what set Tampa Triumph apart from all is that they excepted responsibility and fixed it right away! I feel like Tampa Triumph is part of my family and I will do anything to help them out. I am a business owner myself and I understand the best advertisement is word of mouth! So with that being said Shout it from the roof tops" Tampa Triumph is here and here to stay". Thank you Dave and Matt. You guys are amazing!!! "Triumph for life"
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Adam Calabro
Dave and his crew were hands down the best experience I ever had with a dealer/shop. I just moved from DC, and am pretty new to the bike world. I needed a 12,000 check up, as well as putting on a set of new tires I thought I needed. After inspecting my bike, Dave said I could last a lot longer on my current set, saving me a butt load of money. During the check up, they found several little annoying issues and fixed them (for free) and even knocked down the charges by half since my bike didnt need valve adjustment until the 18k check up. What easily could have been a $1,000 bill at another dishonest shop was only around $300. If you want an honest shop, definitely check out Tampa Triumph.
SC
Scott Poole
Brought my 2007 Daytona 675 in the shop for some very much needed maintenance. 35,000 miles on this bike, shes my baby. I had a few computer problems, an overheating problem as well as the usually oil change / air filter, etc. They did GREAT work, very timely, always kept me informed on costs and when it would be ready. Costs were kept to a reasonable level and they hooked me up with some additional gear they had received on discount (some great Joe Rocket jackets). Next year, when the Thruxton R comes out, you had better believe Ill be there checkbook in hand.
TH
Thomas Elder
Brought in my 10 Thunderbird that was bought and previously serviced at the dealer in St. Pete. 18k service and a new rear tire. They found several issues that were ignored by the St. Pete dealer and fixed all issues. I did not think quality motorcycle service was attainable anymore, but I was wrong. These guys live and breath Triumph, and it shows. The bike is running better than it has in quite a while, and the bill was below what I expected. I actually feel guilty about not buying my last one from them. Worth the drive, even from west Pinellas County.