Smith Brothers Harley-Davidson
| Category: | Motorcycle Dealer |
| Address: | 3518 Bristol Hwy, Johnson City, TN 37601, USA |
| Phone: | +1 423-283-0422 |
| Site: | smithbrosharley.com |
| Rating: | 4.3 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
Location
Photos 100
Reviews 37
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Barbara Christian
Im not a bike owner or ever will be. Really dont even like them. But this review is about a commercial I just saw. Im a business woman and am highly judgmental on commercials. I wanted to let Smith Brothers know Ive never watched such a fun, cute, thoughtful way to market how much enjoyment a great Harley can bring to ones mental health! I do know its on thousands, possibly millions of bucket lists. But to be healing also, I certainly could see that as a huge honest selling point in this commercial!!! Never thought of them that way, but I know now every time I see one roaring by, Ill think about how that person feels sitting on their piece of Heaven. I close my eyes and breathe and think of sitting on a beach in St Thomas and they do the same wishing they were on a Harley headed down a highway. Thank you for giving me a new perspective of these awesome creatures of the highway Smith Brothers. Barbara
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J. Johns
I wish there was a "no star" option. Out of town and in need of service and parts for two bikes on a rainy day. Service manager at opening was able to get off the phone after 10 mins of us standing there in front of him to tell us he had no time to help us. He was very short and indifferent to our needs. We did not even tell him what we needed.I went to their parts counter to find out if a part (gas cap) was in stock and was not,fair enough.They did not offer to help us locate the part nor a different dealer to help with our other service needs.We went outside and located a couple other dealers on our cell phones that were more than willing to assist us. (Thanks Black Wolf H.D.) I thought Harley Davidson wanted dealers to help us travelers out in our hour of need. Avoid this one.
JI
jimmie self
I bought a 2006 Road King new from Smith Bros. It now has 96,000 miles on it. All the regular service and repairs have been done by Smith Bros and their team except for two when I was on road trips out of the area. Jason and his team are friendly and ready to serve. The folks in the service department always listen carefully to any concerns I have and make sure the bike is in tip top shape when I ride out the door. They have always been more than accommodating to me and my schedule when I needed something done quickly. After almost 10 years of a dealership/customer relationship I feel qualified to recommend them as a great place to do business whether looking for motor clothes, buying a new bike, or getting regular service and repairs.
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Tesla Rumors
Incompetent would best describe the people here at Smith Brothers. I brought them a 63 harley frame and asked them to drop a motor in it that was assembled. The motor did not fit, so I asked them to notch the frame as is typically done in this case. Instead, they took the head off of the engine that I spent hours doing, and had the audacity to charge me $330 for disassembling my engine and leaving it to me in pieces for which I also had to buy new gaskets. I never authorized them to disassemble my engine to begin with and they even wanted to charge me more to reassemble it to return it to me in the condition I gave it to them. Stay away, stay far away.
HA
Harmony Brockway
Traveling cross country from Seattle. Stopped in by chance. The part I was looking for was out of stock, so the staff took what I needed off a used bike. They even took the time to come out and help install in the parking lot. Afterwards, giving us some great suggestions and advise for local riding. Best customer service experience at a motorcycle dealership so far - well - ever! Thanks guys.
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Gina M. Stone
Remember that friendly little Harley shop you used to go to back in the day? Well, this one will remind you of those great days gone by. Smith Bros H-D, where folks are friendly, the sales are awesome, and ride to and from are phenomenal! We live in Asheville and travel to a lot of dealerships... this is one of our favorite shops in the US.
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Tracy Harris
Stood there half hour and no one would wait on us beside the register about a new bike!! The cashiers wouldnt even make eye contact!! Black Wolf just made ANOTHER sale because of the arrogant attitude Smith Brothers portrays. See for yourself!!
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Heather Marks
Super friendly staff! I generally go into a dealership and they only talk to the significant other (I ride my own Ultra Calssic), but everyone here was nice and friendly. Special shout out to Jason - who invited us to stop back!
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Myles Bratter
Great people. My water pump died while on vacation. They helped us right then. Went well above and beyond. If we lived near them I would buy my next Harley from them. I may GREAT people, great service department.
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David Richard
Some of the most dishonest people on the planet. Sales reps lie, sales manager lies. No honor and no respect of hard-working Americans. The place might as well be run by children.
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David Thorne
Awesome service department. They staff in novelties department also very polite. Had and issue with motorcycle and they jumped right on it to get it fixed in a timely manor.
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Chad Mullins
Always willing to help me with anything I may need. Guys in parts are great. Girls up front in motor clothes are awesome too. Everyone always goes out of their way to help.
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Don Garino
Great experience. Danny in service and "the Tech" took care of the problem with my GPS. Got me in ASAP. Im from out of town, Arizona to be exact. Thanks you guys!
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G. Copas
Smith Brothers is First Class! The staff at this Dealership go above and beyond! We will definitely be doing all our local business with them.
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Charles Barrett
I like Smith brother Harley-Davidson bought a 2006 Street Bob I bought streaming eagle stage to hit put in my Harley from Smith Brothers
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John Mottern
I would not buy a Harley anywhere else I have bought 2 there and and they have always been great to deal with!!!
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Dave Coughlin
Harley dealership, friendly salespeople, even when youre just stopping in for a t-shirt and a poker chip.
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Trever Bruner
Nice store, helpful employees, and the service department is knowledgeable and reasonably priced!
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Dave Adams
Always get great service ,their knowledge about bike is the best around ,super place an staff
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David emmert
Im both my mc.in2001 there have been great to me they have treated like Trump. !!!!!
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Dave Duke
30th aniversary pig roast ...free.. very friendly staff.great place great people.
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Jessicca Frye
Always polite and very helpful, as well as , extremely friendly and personable.
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Candy Pickett
Superior service! I was greeted instantly. They were nice and easy to talk to.
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Ashley Stone
Love the atmosphere and people... great experience and full service center
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Richard Drummond
Service dept really knows their stuff and quite nice to customers.
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Laura Garland
Could of only been better if they gave me a new motorcycle.
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Destiny Beverly
Wide variety of products for motorcycles. Helpful staff.
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jeff duncan
Great salesman and customer service and good selection
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Kurtiss Troutwine
Great people and great selection of Harley stuff.
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Jeremy Kruse
Great people working there, service has been great
CH
Charles Brown
Very nice, small location. Very friendly staff.
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Glenn Wolfe
Got 900.00 est cost. pick up cost 1500 00
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Daniel Nellis
Very nice people helpful and resourceful
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Andrew Strickland
One of the better dealerships around...
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David Wiseman
Love the friendliness of the staff!!!
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Frank Hayward
They go above and beyond !!!!!!!!!!!
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traci lawson
Very nice & lots to choose from
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